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Reviewed 30 December 2016 via mobile

Best service from start to finish. 5 star resort in every sense of the word. The staff especially were second to none. From the cleaners, barmen and receptionists, to the waiters, hosts and masseuses. Highly recommend to all!

Date of stay: December 2016
Trip type: Travelled as a couple
1  Thank ricky r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter G, General Manager at Steigenberger Aqua Magic, responded to this reviewResponded 2 January 2017

Dear Ricky,

We would like to express our sincerer appreciation for publishing your very nice review on your recent best ever holiday at Steigenberger Aqua Magic Hotel. It’s our pleasure, that you enjoyed our resort with its facilities.
Thank you for being an envoy of our hotel which will help undecided holidaymakers in selecting our property for their forthcoming vacation, and we remain in looking forward to welcome you soon to your second visit in order to spoil you ones again.

Warm regards,
Dieter Geiger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016 via mobile

Very professional and friendly staff.. Great placement, all what we've been offered was done in a generous and warm way...from the food to the caution in the service or cleaning or sleeping...The warmth and high experience of the staff, junior to senior was remarkable...In end of December, it was too sunny...the pool was great and safe for our little kids. Will never forget this pleasant stay...esp. the great Tamer, the F&B manager who was simply exceptionnal and amazing !!! Many thanks !!

Date of stay: December 2016
Trip type: Travelled with family
Thank Nano A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter G, General Manager at Steigenberger Aqua Magic, responded to this reviewResponded 2 January 2017

Dear Mazen,

Thank you for your excellent review – it was a sheer delight to read your positive words about our hotel. Further, we wish to thank you for your lovely feedback about our staff. We will be happy to share your review with them.
We are looking forward to welcoming you and everyone else at our hotel.

Best regards

Dieter Geiger

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Reviewed 30 December 2016 via mobile

Not much to say, except it overcame most of what we expected. Everything is made 10 points out of 10. I haven't met so great and helpful personnel anywhere. Quality overcomes the price.
And at the end the management is fully dedicated to their work. If you have some trouble at staying email them, they really care, they pay attention, they really improve it. The best ever management work i have ever seen, and i have visited over 100 hotels in the world.
This is the first review i make with full respect to the people that are working in the hotel. Keep improving, never give up

Date of stay: December 2016
Trip type: Travelled with family
Thank donatasg992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter G, General Manager at Steigenberger Aqua Magic, responded to this reviewResponded 2 January 2017

Dear Doni,

How nice! Thank you so much for the great review of our Steigenberger Aqua Magic. It is our goal to provide our guests with a relaxing and memorable vacation while they are away from home and we are glad to have succeeded in that with you.

We also wish to thank for having highlighted how essential it is for us, that our guests address any issues directly on the spot in order to give us the chance to act immediately. Our management and our guest relation team is always approachable and willing to assist in resolving any issues right away.

The entire Team is looking forward in welcoming you back in the future.

Best regards
Dieter Geiger

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Reviewed 30 December 2016

We stayed from 21.12 till 28.12.2016 at this hotel and had a great experience in every aspect.
Our room had a view to the swimming pool and was a great choice beside the nice view, being silent at night.
The hotel has a great value and is a real 5 stars hotel. Our room (Familien Zimmer) was spacious with two separate rooms.
Aqua Magic slides were great (both the pirates ship for kids and the adults slides) and thanks to the heated water in the pools we could enjoy swimming there in December.
There are several restaurants there with a vast variety of food that will definitely suite every taste. Dinner at the sky restaurant was superb (requires booking but is part of the All inclusive package).
Xmas dinner was extraordinary. Mr. Tamer (Manager of beverages and food) was a great help for us kindly answering all our questions.
Kids club available and night entertainment @ "Al Souk" was also nice especially with the possibility of smoking shisha.

The hotel is located 10 minutes from the airport and around 15 minutes to the city center by Taxi (costs around 2 Euro one way, but you need to negotiate the price in advance). Also close to the hotel there are several shopping possibilities and several pharmacies and Carrefour supermarket.
All in all, it was a great experience and will definitely come back again.

By the way, we were skeptical about visiting Egypt but it we felt more safe than in Germany. Walking out at night is no issue at all, we saw many police cars driving around.

Room tip: Room with view to the swimming pool
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Hassan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter G, General Manager at Steigenberger Aqua Magic, responded to this reviewResponded 2 January 2017

Dear Hassan,

We would like to thank you very much for placing your kind review about your recent holiday at our family hotel.
Thank you for your wonderful remarks about the food variety , the clean pools area and the spacious room. I am pleased to know you and your kids enjoyed the slides in our Aqua Park. Also, we are happy to red that you like our roof top restaurant the SKY.

Thanks for having chosen us for your vacation and looking forward to welcoming you back soon.

Kind regards
Dieter Geiger

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Reviewed 30 December 2016 via mobile

Beach is 7 minutes Walking Distance. Alcoholic beverages are served 24/7, but only at the Lobby. The atmosphere is mid-range luxury for egyptian conditions. We were very happy with our (romantic couple) stay. It would also have been great with kids though. Food is above-average. If you want haute-cuisine, its around 20 EUR extra per person and meal.

Weather: Winter months are always sunny and up to 26°C. A really hot beach holiday and being able to swim in the sea is possible between 10:00 and 15:00. Afterwards and also at nighttime its rather cold.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Tim_Braum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter G, General Manager at Steigenberger Aqua Magic, responded to this reviewResponded 2 January 2017

Dear Tim,

We are delighted to learn that you enjoyed your recent stay at Steigenberger Aqua Magic and would like to thank you for taking the time to write about your experience here on trip-advisor.
Guest satisfaction is our main goal at Steigenberger Aqua Magic Hotel, and it is rewarding to learn that it has been achieved on your occasion. We would like to thank you for all the good word and hope that we will have the pleasure of welcoming you back in the near future.

With Kind Regards
Dieter Geiger

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