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lucianoferro61
Savona, Italy

Classic !!

Review of Hotel Miami SM
3.0 of 5 bubblesReviewed 24 Feb 2020
A cozy hotel located in the old town with large room and bathrooms , with high level of cleanliness and friendly and kindly staff!
Hotel need a full overhauling by management because several equipment in the rooms and bathrooms need to be replaced or repaired. Hotel didn't has an elevator and the high floors are not easily for all travellers.
Breakfast satisfactory but it is consumed in a room reminiscent of hospital refectories wit a very sad atmosphere
Date of stay: February 2020
Room Tip: Street view!|
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this review
Responded 11 Nov 2022

Hello Luciano,

Thank you very much for your comment and rating! We love to know that you had a good time with us!!! As for the facilities, we can tell you that we are in the process of improving both in common areas and rooms. We hope you will come back and witness our changes :)
Have a good trip, and remember that we are your home in the Historic Centre of Santa Marta!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 June 2019

A huge house from the 1920s or so, hidden in the small streets of the old city.
Aircon works, huge room, lonely breakfast in a huge hall. I liked it. Not at the standard price, but the last minute offer was fine.
Fortunately I was alone. A second person would have had some difficulties using the bathroom as it was congested. With zero of what went into it going down the tube.

Date of stay: June 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank 40plustraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this reviewResponded 7 October 2022

Hi, Plustraveller. we are delighted of your attendance with us. this comments motivates us to look forward for a better hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

This review will need a breakdown.

Staff: Score 5/5 These people are very kind. Helpful and do the best they can for you.

The Building: 2/5 First of all, you need to keep in mind this hotel qualifies as a heritage hotel but the owner hasn´t done anything to restore anything. As a consequence you will find broken tiles, the shower doesn't even have a division and taking a shower will make the entire floor a water slide. There is no elevator in this hotel and stairs are particularly elevated. There is no swimming pool which makes it a huge negative point since the beaches close by are not swimmable.

We were offered a minibar in the description but the room never had one.

Location; Score 4/5 It´s one of the best places to be in Santa Marta city. It has many things close by at walking distance.

You get what you pay.

Room tip: Rooms on the second floor are better looking.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank joseluisvg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this reviewResponded 11 November 2022

Hello Jose Luis,

Thank you very much for your comment. We are delighted to notice our staff offered you such a good service.
We are sorry to hear that your stay was not the best. Please note that we are in the process of refurbishing our facilities and rooms. In addition to this, in case you have had a disagreement with the room, our Reception and Maintenance team are willing to give you a solution by placing you in an alternative accommodation.

We thank you for your kind attention, and apologize again for the inconvenience caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We stayed here for one night as we were just passing through.
The hotel and room was nice with friendly staff. Though as we were on the fourth floor it was quite a trek up with our heavy bags. However we were notified of this via email prior to checking in.
The only issue we had is loud music and singing all night and then started again at 9am due to a bar and club nearby.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank emjonew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this reviewResponded 11 November 2022

Hello,
Thank you very much for your comment. As you mention, we have a property with good and spacious facilities, in addition to this, we have a privileged location in the historic centre of Santa Marta, very close to the Cathedral, the Parque de Los Novios and the shopping area. We have a Rooftop bar with the best view of the centre, and on weekends we have a lot of activity. We apologise if this has affected your stay with us.
We hope you had a happy return trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2017 via mobile

This place avoided a one star rating from us only because the room was reasonably clean, had working air con and because the lady on reception dealing with our many complaints was really lovely.

Other than that this place is a hovel. Room felt like a prison cell. It was very badly finished with broken tiles on the floor. One of the lights didn't havn't a bulb in and two of the other three didn't work. When we mentioned this we were told its to do with faulty electrics and couldn't be fixed. This made it impossible to see properly on a night. TV also stopped working after the first few hours too. Everything was hanging from their fittings and looked really dodgy.

Breakfast was truly apauling. We didn't eat any of it. Continental option was some sort of cracker with butter with some badly chopped under and over ripe fruits (which came with no fork to eat them with) and a very watery coffee served in a mug covered in the last persons lipstick. Totally vile.

Then there was the noise. It was unbearable! There's a club to the side of the hotel which pumps loud music to 2am on Sunday morning. We were offered another room across the corridor when we complained but sadly this made no difference to the noise. It was slightly better on the Sunday night as apose to the Saturday but still we got no sleep either night.

The place also could do with an elevator as its quite a treck up the 4 floors with bags.

Dreadful stay. Not recommended.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank ClaireB25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this reviewResponded 11 November 2022

Hello Claire,

Thank you very much for your comment. We are sorry to hear that your stay was not the best. Please note that we are in the process of refurbishing our facilities and rooms. In addition to this, in case you have had a disagreement with the room, our Reception and Maintenance team are willing to give you a solution by placing you in an alternative accommodation.

We thank you for your kind attention and apologize again for the inconvenience caused.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2017

Juanita on reception spoke perfect Native English!

Juanita saved our Tayrona national park trip when she offered to store our 70 liter backpack while we went trekking about the Tayrona park for three days. Juanita also helped us print out our boarding passes for our return flight.

The location of the hotel is perfect.Its located on the edge of the historical area. The hotel was an absolute bargain with a tasty breakfast thrown in. We receive a free beer on arrival. The hotel is close to the beach and main streets.

10 out of 10 for the staff who went above and beyond!
10 out of 10 for the location
10 out of 10 for the price.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank adamscott40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Miami SM, Propietario at Hotel Miami SM, responded to this reviewResponded 11 November 2022

Hello Adam,

Thank you so much for your comment and rating!!! We love to hear that you had a great time with us, and that you really enjoyed our customer service! That's what we are all about.

Please come back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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