We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Rutrah
Gatineau, Canada

beautiful design, service to be improved

4.0 of 5 bubblesReviewed 23 Mar 2018
this hotel was chosen by travel agency. This is a wonderful restauration of an old house. Kudos to the architecte. This is a small place with 6 rooms or so. deco is perfect. we stayed in the ground floor room which was the best in my views. Super sound insulation from the street. While wifi was iffy i can understand it given the thick stone walls. breakfast is very good. the small pool is very nice.

this place is too small to have its own reception desk so client have to go to next door property which is not in the same market. Also on site staff while nice do not show you the wonderful second-floor sitting area nor the rooftop terrasse.

this one ground floor room is really like Paradores in Spain... yes the architect choose style over practicality (no ceiling over the bathroom... lack of privacy maybe...) but rest of deco was well worth it.

second-floor bedroom was ok... we only stayed there one night. it is smaller but has a private terrasse.

hotel is super well located in the old town.

I would definitively go back there as i am not bothered by the shortcomings... which i am sure will be addressed
Date of stay: February 2018
Room Tip: ground floor room
Trip type: Travelled as a couple
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
R 2 152
R 1 736
Fully refundable
No prepayment needed
  • Hotels.com
  • Booking.com
  • Expedia.com
    R 1 736
0.3 km from La Casa del Agua
Free Wifi
Pool
  • Hotels.com
  • Vio.com
    R 1 688
  • Expedia.com
    R 1 849
8.6 km from La Casa del Agua
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    R 979
  • Expedia.com
    R 1 349
4.5 km from La Casa del Agua
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • Vio.com
    R 899
  • Official Hotel
    R 1 102
8.4 km from La Casa del Agua
Free Wifi
Beachfront
R 2 245
R 1 883
  • Hotels.com
  • Hilton Garden Inn
  • Booking.com
0.7 km from La Casa del Agua
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • Vio.com
    R 889
  • Expedia.com
    R 1 118
4.7 km from La Casa del Agua
Free Wifi
Beachfront
Exterior
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    R 2 732
  • Hilton
10.4 km from La Casa del Agua
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • Priceline
    R 3 446
  • Algotels
12.2 km from La Casa del Agua
Free parking
Pool
Get rewarded with One Key
  • Booking.com
  • Priceline
    R 321
  • eDreams
4.6 km from La Casa del Agua
Free Wifi
Pool
Get rewarded with One Key
  • Mercure
    R 1 802
  • Vio.com
    R 1 143
  • Booking.com
10.4 km from La Casa del Agua
Free Wifi
Free parking
View more hotels in Santa Marta
Reviews (111)
Filter reviews
111 results
Traveller rating
66
34
7
3
1
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
66
34
7
3
1
See what travellers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 111 reviews
Reviewed 22 December 2017 via mobile

The hotel is nice and clean, the bathroom and the rooftop terrace are excellent. However, the price is rather high and the staff made everything from check in, breakfast to check-out really complicated.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank kausmuc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2017

Lovely hotel in the centre of Santa Marta, easy walk to beach, museum and cathedral. We stayed in the large downstairs room which opened onto the main area where there is a small pool and where breakfast is prepared and served. Breakfast has a good choice, but always the same, no variety. Comfy, huge bed but only one pillow each & very much the budget type! Lovely shower, aircon and ceiling fans.
Only gripe is that every afternoon the staff play music which we could hear in our room.
In the room we had there was no internet reception & could only get online on the other side of the door!

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Vickers38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FrontDeskXarm, Director de Recepción at La Casa del Agua, responded to this reviewResponded 24 June 2017
Google Translation

Gracias por hospedarse en La Casa del Agua, su comentario es muy importante para nosotros. Nos sirve aprender y mejorar dia a dia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

This place is completly amazing. The bedroom is very confortable, clean and nice. Delicious breakfast. The pool is small, but very nice, perfect for chilling out for a while. They care in the small details... you will love it. Highly recommended. <3

Room tip: The first floor room is big and the shower its amazing.
Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank G552HUdianab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2016

The hotel is located walking distance to the beach and to a really nice street filled with bars and restaurants. Ideal for couples and travelers without a vehicle since the hotel doesn't have parking.
We stayed at the "Brisa" room, on top of the house. It was a charming room but really small. We asked for a change of room but were told not. The odd thing is that they had another room available on the first floor for the days that we stayed there. Other than this small incident, the experience was good and the staff very helpful.
After coming from Cartagena, Santa Marta seemed a little bit "boring" and all the activities done were out of the city (Tayrona Park and Minca).

Room tip: Rooms can be very small, ask before booking for one that accommodate to your needs.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank JohnWFG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2015

The hotel is a renovated house in the historical center of Santa Marta. Very good location to enjoy that par of the city.

To my taste this kind of small hotel is not my favorite since is hard to spend time in it. The pool is more like a Jacuzzi...

Not the best choice for traveling with kids, but good for solo or couples in a cultural trip.

Absolutely inconvenient if you have your own transportation!!!

Room tip: With just 5 rooms there is not much to choose
Date of stay: December 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank hanzyrg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews