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michelleeve13
Sydney, Australia

A mixed bag

3.0 of 5 bubblesReviewed 22 Mar 2023via mobile
This hotel really was a mixed bag. The staff were amazing and friendly and they are the reason it got three stars. The hotel is clean but there are many faults. Firstly we did not have hot water until the last day. The shower gave us electric shocks and one night the electricity went off, including the Aircon. From time to time the telly wouldn’t work. Not really huge amount, but considering the price we felt it was expensive. The dinners were nice but once again it was overpriced.
Date of stay: March 2023
Trip type: Travelled as a couple
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1 - 6 of 16 reviews
Reviewed 15 February 2023 via mobile

Tourist trap.
They advertise as being a luxury hotel and the photos look really nice.
When I got there I quickly realise something was odd. The photos are clearly taken in the best angle possible and some Photoshop is used indeed.
The reception, elevator, rooms everything had a very strange look, clearly not more than a 2 star hotel. Our room had NO WINDOW and it was extremely hot. We didn't stayed there and immediately left the room as it was a clear SCAM from what was sold in Booking. Unfortunately the management didn't provide any option for some kind of refund. Which is expected when your business relies on tourist trap and not in a quality service.
We ended up booking in another hotel (with windows), sea view just in front on the beach in Santa Marta center. Guess what, for exactly the same price!

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Storyteller226148
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2022 via mobile

The staff are the best part about this hotel. They were friendly and as helpful as they could be but the facilities are massively disappointing. I’d never go back.

We were moved when nothing in the first room worked. So they did try their best but must have to do this all the time. No hot water for the shower which didn’t seem to surprise anybody, no live tv, the safe needed the override key as the lock wouldn’t work. even the phone in the room was dead!

The second room was better but the drains were partly blocked so the bathroom floods when showering. The floors aren’t level so water just sits there until the cleaners come to mop it up. The hairdryer fused. I got a small shock when turning on the shower so there was an issue with the electrics in there too.
Neither room had any views because in both the windows were screwed shut and the glass 100% covered with an opaque film and then a black out blind, and then a tv- clearly more important to deter petty crime from outside than to give a pleasant (and light) guest experience. It felt like a dungeon.

The bathroom walls are clear glass- looks great at first but there’s very little privacy so you need to know each other well!!

The fittings are random. Some beautiful pieces means it can be called a boutique hotel and the pool is lovely as a place to sit and relax although to small to swim.

The food in the restaurant was delicious - we ate in our first night but for Colombia its overpriced. Bottles of wine double what we’d pay in the Uk- hello?

The breakfast had limited options and ridiculously slow service for only a handful of guests. Although the food when it came was fresh and hot.

The area was scruffy and as a tourist we had to get taxis to Santa Marta to see anything worthwhile. There’s nothing within walking distance to see or do without feeling uneasy. Even the beach is grubby and I wouldn’t swim there, It’s a bad location.

I left feeling massively disappointed with this hotel and it tainted the whole visit to the Santa Marta region. Credit to the staff, lovely people but with a difficult job to do defending all these issues. I bet they don’t see many repeat bookings…

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Sue W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KH Hotel Boutique, Director General at KH Hotel Boutique, responded to this reviewResponded 19 January 2023
Google Translation

Lamentamos mucho este comentario, y nos gustaría aclarar esta situación la cual esta muy alejada de la realidad. En todas las habitaciones contamos con agua caliente, no entendemos como dice que el tv no sirve si toma una foto a la pantalla del tv y esta pasando un programa de cable, donde pueden disfrutar de variedad de canales al igual que una guía de los mismos en la habitacion para escoger que les gustaría ver. Contamos con un teléfono fijo inalámbrico para comunicarse con recepción. De igual forma les proporcionamos una linea de celular con whatsapp donde los atendemos las 24 horas. La habitacion que usted escogió es una habitacion interna sin balcón en caso de querer una con esas características lo idea debió ser escoger una de esas las cuales son las mas amplias del hotel. No entendemos como si se comparte una habitacion matrimonial con alguien se solicite una privacidad adicional. Nuestra piscina es para relajación y climatizada nunca la ofrecemos como una piscina para nadar y al aire libre. Nuestros valores son directamente proporcionales a la calidad que utilizamos al igual que nuestro servicio lamentamos que 10 euros por plato sea algo costoso para usted al igual que 40 euros por una botella de vino gran reserva lo cual nos parece un poco discriminatorio ya que nuestra calidad no tiene nada que envidiar a restaurantes en otro pais. Nuestro servicio de desayuno es a la carta y gourmet por lo cual no ofrecemos comida rápida ni manejamos comida recalentada en un buffet para brindar la mejor experiencia en alimentos a la mesa. En cuento al area donde nos encontramos no sabemos a que se refiere estamos ubicados en un estrato 7 del rodadero donde solo existen edificios y calles pavimentadas. Solo existen unas obras en las calles bastante alejadas a 6 cuadras de nosotros lo cual es normal ya que se estan cambiando algunas tuberías. Pensamos que si quería estar alojado en la zona histórica de santa marta debió alojarse en esa área no el rodadero. Nosotros como destino contamos con muchas cualidades extraordinarias que pasan desde las mejores playas de Colombia, y el mejor parque natural. Agradecemos a los clientes que saben apreciar las maravillas de nuestra ciudad. Cordial saludo, KH Hotel Boutique

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Reviewed 13 November 2022 via mobile

Worst experience ever !

Charged 1.100.000
Only returned 854k

🚿 no water 💧pressure 💨
No hot water
When asked for refund only got 80% back
Wow
Just upsetting
Worst hotel in Santa Marta
Don’t ever stay here
Ever !
It’s terrible
Not recommended !!!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank andresva600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KH Hotel Boutique, Director General at KH Hotel Boutique, responded to this reviewResponded 19 January 2023
Google Translation

Lamentamos mucho recibir huéspedes tan desagradables como usted donde se dedica a destruir establecimientos que trabajan cada día para brindar el mejor servicio. Es imposible que en todos los hoteles que paso por la ciudad en todos deje una linea de quejas y malos tratos con el personal. El cobro de la penalidad se realizo ya que usted se alojo utilizo las instalaciones y la dejo en un mal estado donde se debió hacer una ozonización de la habitacion por el olor a humo. Nuestro servicio en agua caliente y presión de agua esta en perfecto estado. En KH nuestro compromiso siempre será el bienestar de todos nuestros huéspedes, pero no toleramos los malos comportamientos que afecten otros huéspedes y sobre todo a nuestro personal. Cordial saludo, KH Hotel Boutique

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Reviewed 26 March 2022 via mobile

Outrageously overpriced 3-star property, which sells itself as a luxury boutique hotel.
The supposedly posh decoration is of very bad taste and looks cheap.
The receptionist and owner are extremely unpleasant and not flexible whatsoever.
The location is below average, not overlooking the sea and with a ridiculously small pool.
The finishings are inacceptable.
There is no hot water in the bedrooms (only a malfunctioning "Colombian shower").
The so-called balcony is a placeholder for the external unit of the air conditioner. It is small and filthy.
Breakfast is minimal.
There isn't even a rooftop terrace.

Date of stay: March 2022
Trip type: Travelled with friends
Thank FrenchTraveller001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KH Hotel Boutique, Director General at KH Hotel Boutique, responded to this reviewResponded 29 March 2022
Google Translation

Estimado Sr.Francois, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Vemos que cumplió su amenaza de darnos una mala calificación por no acceder a exigencias. El día de su llegada lo atendió nuestro recepcionista y usted hablo con la gerencia sobre sus exigencias las cuales no podían ser cumplidas ya que su reserva estaba muy clara solicitada para dos personas por habitacion no una triple y otra doble. Para lo cual se ofreció la solución de tomar otra habitacion y usted se negó. Ante todo para nosotros es inaceptable los malos tratos y ofensas a nuestro personal, cuando nos caracterizamos por brindarles un excelente servicio a nuestros huéspedes. En ninguna información ofrecemos vista al mar ya que no la tenemos, usted no realizo el uso de piscina en ningún momento ya que estuvo la mayoría de su estadía por fuera, nuestro desayuno cuenta con 4 pasos los cuales el cliente pide a la carta los cuales usted no tomo ya que salió del hotel. Lamentamos que no pudiera apreciar cada detalle que se encuentra en nuetsro hotel lo cual un influencer como nos dijo ser debería poder apreciar. Cordial saludo, KH Hotel Boutique

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Reviewed 24 July 2022
Google Translation

Date of stay: July 2022
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KH Hotel Boutique, Director General at KH Hotel Boutique, responded to this reviewResponded 25 July 2022
Google Translation

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