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All reviews frosted glass door rooftop pool front desk walled city old city beautiful hotel night stay enjoyed our stay loved this hotel central location walking distance comfortable bed breakfast was included rooms are clean first floor small pool arepas
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Reviewed 30 September 2018

The hotel was beautiful and super intimate. The rooms were spacious and clean while still maintaining the histórical details of the mansion. We wanted to book a hotel that definitely gave us the feeling that we were in the “old city” and we couldn’t be happier with our choice. The hotel has so many beautiful details from the courtyards, rooftop terraces, and wonderful breakfast! The location is great because there’s lots of restaurants/bars just down the street while still staying away from the busiest/loudest part of the old town. Everything in the old city was walking distance from hotel. The staff was very friendly and helpful however I do feel the hotel should be better prepared to help with recommending and booking activities and tour guides. We would definitely come back! Thanks!

  • Stayed: September 2018, travelled as a couple
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Review collected in partnership with this hotel
1  Thank melkaluana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErikaJanna, Gerente at Tcherassi Hotel + Spa, responded to this reviewResponded 2 October 2018

Dear Mr Roving664161

Thank you so much for your thoughtful comment about your recent visit to our Tcherassi Hotel+ Spa

I am really happy to read that you had spectacular time. All our staff is striving to provide an exceptional hospitality experience to make your stay unique.

We feel delighted to read that you spend a memorable time with us. Our goal is always to make visitors and guests to feel relaxed , fresh and happy.

We appreciate your comments which will help us to be better everyday. We hope to have the opportunity to welcome you back soon in your Tcherassi Hotel + Spa

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

Cartagena is a hot, busy and touristy place. Quietly located with excellent rooms and facilities. Shower and bathroom especially nice. Small but adequate pool on top floor. We enjoyed our stay but that ‘something special’ was missing and I don’t know why. Hotel shuttle from airport is extortionate for such a short distance. Friendly helpful staff.

Stayed: September 2018, travelled as a couple
Thank K9806MOandrewm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErikaJanna, Gerente at Tcherassi Hotel + Spa, responded to this reviewResponded 25 September 2018

Dear Mr. Andrew M

Thank you so much for your comment about your recent visit with us.

I am really happy to read that you had spectacular time. Regarding your comment that you didn't feel ‘something special’ , we will work hard to improve our customer service, hopeful that by giving us a new opportunity to serve you in this House in Cartagena de Indias, you can be pleased that your comments were taken into account in our quality process.

We hope to have the opportunity to welcome you back soon in your Tcherassi Hotel + Spa.

Best regards,

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Reviewed 10 September 2018

Great stay. Mansion is near some of the best restaurants in Cartagena. It has a great spa, which we used twice, although you need to walk to the other Tcherassi property just a block away. Breakfast experience is great and staff super friendly and call you by last name every single time they see you.

  • Stayed: September 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank alexitosaenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErikaJanna, Gerente at Tcherassi Hotel + Spa, responded to this reviewResponded 25 September 2018

Dear Mr. Alexitosaenz

Thank you so much for your comment about your recent visit with us.

I am really happy to read that you had spectacular time. All our Tcherassi Hotel + Spa team is striving to provide an exceptional hospitality experience to make your stay memorable.

I hope that the small attentions of our staff touched you and that you kept beautiful memories .

We hope to have the opportunity to welcome you back soon in your Tcherassi Hotel + Spa.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

The Good: Beautiful hotel, very friendly staff, great location, nice pool area, great food and a lots of courtesy The bad: not too cold air conditioning and it was not fixedTake your time for check out

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank glorianadiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErikaJanna, Gerente at Tcherassi Hotel + Spa, responded to this reviewResponded 6 September 2018

Dears Mrs glorianadiaz

Thank you so much for taking the time to review your recent experience with us. I was pleased to read that thanks to our staff you had an amazing stay with us , makes us very glad to hear that you find our areas a beautiful place to be.

My sincerest apologies in regards to your issue with the AC at your room , please know that we will share this information with our maintenance department , hopeful in your next stay with us you can be pleased that your comments were taken into account in our quality process to be better everyday.

Best regards,

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Reviewed 20 August 2018

Still new and unexperienced staff, nice facilities, nevertheless dining experience and service attitude must improve. Location is good and within the old city. Just need to pay attention to the service in such nice breakfast and pool areas as well as showing the guest they do have management.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank gt0rres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErikaJanna, Gerente at Tcherassi Hotel + Spa, responded to this reviewResponded 21 August 2018

Dear Mr gt0rres

Thank you so much for taking the time to review your recent experience with us. I was pleased to read that our location allow you to enjoy our beautiful Cartagena.

My sincerest apologies in regards to your experience with our staff , believe us that we will work hard to improve our customer service, hopeful that by giving us a new opportunity to serve you in this House in Cartagena de Indias, you can be pleased that your comments were taken into account in our quality process.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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