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Reviewed 12 May 2016 via mobile

We stayed here for 2 nights. Hotel has Pros and Cons.

Pros:
• Spacious Room
• Big Bathroom
• Fast WiFi with good connectivity
• Selection of Soft or Hard Pillows
• Breakfast selection for Westerners is ok

Cons:
• Location is terrible. Nowhere near any decent shops or western restuarants.
• Reception could hardly speak or understand English to help us call a cab to get to a MacDonalds.
• Massive stain (assume it's coffee) as we entered our room all over the floor which doesn't make for a good first impression. Same for chairs in the breakfast lounge - dirty marks/stains on some of the chairs...surely they could get them steam cleaned?

I don't think I would stay here again - Location was a big con for me.

Stayed: May 2016, travelled as a couple
Thank Sandi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctuex, 预订主管 at Holiday Inn Express CHENGDU WEST GATE, responded to this reviewResponded 16 May 2016

Dear guest, thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.


Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2016

I stayed here for one night with my wife as a part of a group trip with friends.

HOTEL

The hotel is large and check in was reasonably quick. The staff at check-in was attentive and they seemed to know what they were doing.

The stay was a quick layover as we were travelling on to other parts of the province. The location was not close to the usual touristy places we would visit, but it was a pit-stop, so this did not really matter to us.

ROOM

The room was not very bright and the furnishings were showing their age. The room and the bathroom was not very clean, and, shockingly, the miniature shampoo bottles were not full, which suggests that they had not replaced the ones used by previous guests. To me, this is an indication of the low standards of the hotel.

The bed was not comfortable and we did not sleep well.

As we left very early the next morning, we did not have a chance to have breakfast or see the rest of the hotel.

Wifi connected easily to all devices.

I would not stay here again.

  • Stayed: November 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank CheezBurgernParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctuex, IHG Social Listening Team at Holiday Inn Express CHENGDU WEST GATE, responded to this reviewResponded 7 March 2016

Dear guest, thank you for your stay in Holiday Inn Express Chengdu West Gate and your exciting comments. From your comments, we know you had a bad stay in our hotel because of poor cleanliness and old furnishings. You also complained of second hand shampoo bottle. Sorry for that inconvenience caused by those. First of all, we will check what sanitation workers have done in case their neglect of duty has a bad impression on you. Secondly, it opened in 2013, so overall it is a new hotel. Do not worry to stay in our hotel. Third, the big plastic shampoo bottle is recycled and will be filled with shampoo or body lotion again after using up. Do not worry. It is tidy enough. Those deserve every coin of it. Hope your next arrival would be an ever-lasting memory full of delight. Have a nice day. IHG Social Listening Team

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Reviewed 7 November 2015

We stayed in the hotel for 2 nights . It's far from the airport (40 min without traffic ) but conveniently located to the chengdu panda base(20 min drive) .breakfast was good , western as well as Chinese options were there .the rooms are huge and spacious and bathroom trendy . Basic room amenities are provides - kettle ,coffee,tea,bottle water ,hair dryer , toiletries....
Linen was clean and fresh .

Room Tip: Excelent hotel for budget traveler .
  • Stayed: October 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Snigdha2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2015

Everything was "OK" except for their cleanliness and service attitude. Room was equipped as shown in their pictures (a little dirty and sometimes towels smell to cigarette smoke); the worst part was the breakfast; their "asian style buffet" needs to improve a lot and at least rotate their menu a couple of times during the week. We had good sleep and comfy beds (thanks for this, IHG). Far from the airport and ChengDu city has traffic jams easily, so take your precautions.

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MikeFJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctuex, IHG Social Listening Team at Holiday Inn Express CHENGDU WEST GATE, responded to this reviewResponded 6 October 2015

Dear guest, thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.


Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

The ladies at the front desk are lovely charming and welcoming. Aswell the rooms are comfortable modern and clean and make a nice stay and break. We stayed at two Holiday Inn Express having not stayed in years at one and were surprised pleasantly at how they would compare with even a Holiday Inn hotel. This hotel is a good three star hotel and a good rate for the hotel but by no means is a budget stay. Aswell across the road is a bus stop which takes you to the local metro Chendizi Bus Station Metro which links pretty much into the main city and from here only a couple of stops from Wenshu Monastery and Peoples Park. There are a number of restaurants in the vicinity of the hotel that may not cater to western taste so there is a restaurant with dinner findin western food may be difficult at this location.

  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank flowersarenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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