We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (305)
Filter reviews
305 results
Traveller rating
181
100
12
8
4
Traveller type
Time of year
LanguageAll languages
More languages
181
100
12
8
4
Show reviews that mention
All reviews free shuttle panda base chinese restaurant outdoor pool panda center beautiful hotel dinner buffet swimming cap the hotel offers giant pandas english speaking staff western options concierge staff hotel restaurant hot pot noodles taxi
Filter
Updating list...
81 - 86 of 305 reviews
Reviewed 8 November 2015 via mobile

Excellent, quiet and comfortable hotel at 5mn drive from the Chengdu panda center. Very good buffet breakfast, good Chinese restaurant, friendly staff. Surrounded by gardens. This is the place to stay if you come to see the pandas. It is far away from the city center (30 mn drive). Don't go there if you want to see the Chengdu night life.

Stayed: November 2015, travelled solo
Thank Math0nther0ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 10 November 2015

Dear Math0nther0ad,
Thank your for chooseing us as your recent stay to Chengdu and sharing your wonderful cxperience with us.

We are delighted to know that our location near Panda Base, buffet breakfast, Chinese restaurant left you a deep enjoyable impression.

Your satisfication gives us more confidence to do better in the future. Hope next time we could bring you new experience with joy.

We are looking forward to welcoming you back to our hotel.

Kind regards,
Terrence Feng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2015 via mobile

Stayed here to visit the pandas. The hotel was undoubtedly beautiful, luxurious with a fabulous bar, restaurant, entertainment, rooms and views to die for. Andrew Harrison on the front desk and the bar entertainers were really helpful.

The only down side to the hotel is the location, it is far from the city. It offers shuttles in and out, which should suit most people time wise. It was a shame the shuttle didn't run to the panda centre earlier simply because we were recommended to go earlier than the shuttles could take us to avoid crowds. However if that doesn't bother you, there is a shuttle service!

Stayed: August 2015, travelled with friends
Thank HattyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 3 November 2015

Dear Mr Derby,
Thank you for your time to write this review for us.We appreciate for your words both positive and negative.

We hope that our fabulous bar and restaurant, location near Panda Base, great view and comfortable room have comforted you.

Andrew has seen your comments and thank you for your kind words. He is delighted that he played a part in making you a pleasant stay.

We would also like to thank you for your advice on shuttle bus.We are reschduling it to suit most guests and will apply it as soon as possible.

We really hope to welcome you back to our hotel in the future!

Kind regards,
Terrence Feng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2015

Before I arrived I had an email from the hotel and managed to organise my transport not only to and from the panda breeding centre (there is a bus from the hotel) but also he organised my taxi back to the airport in the evening. Thank you Frank, you're a credit to the hotel.

My room was lovely with a great view of a very english looking church in large grounds. The rooms were very quiet and really comfortable beds :)

I used the spa when i arrived, and with a little translation app had a great massage and facial ...only spoilt for the last 15 mins by some very poor singing from the KTV bar downstairs... perhaps should have soundproofed that !

I had drinks and snacks in the lounge in the evening which was lovely, a really spacious area and easy to relax in.

Overall a large but lovely hotel and extremely good value for money... wished I'd have stayed here the night before rather than in downtown

Room Tip: higher floors have the better view, the club level is worth the extra cost
  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank rosie38c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 28 October 2015

Dear Rosie38c,
Thank you for taking the time to share your great experience with us.

We are proud that the service we provided, the comfortable and quiet room, wonderful room view and SPA made a pleasant staying experience for you.

Thank you for your incredibly kind words to Frank. we are glad that he played a part in making your stay enjoyable.

We very much hope to welcome you back in the future.

Kind regards,
Terrence Feng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2015 via mobile

Had a great stay. Brilliant concierge who told us what was on offer and where to go for visits locally and further afield. The free shuttle into town centre proved a success. Great views out of bedroom window overlooking green expanse. The room was well laid out with free internet access. The veggie food in restaurant was perfect for us. All staffs were helpful despite lack of English knowledge and we managed to eat well.

Stayed: October 2015, travelled as a couple
Thank Prav150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 26 October 2015

Dear Prav150,
Thank you for taking your time to share your great expericence with us and other guests.

We are so honored that service, free shuttle bus we provided, the great window view and high speed internet access in your room, vegetarian food in the Cafe 198 made a wonderful stay for you.

We really hope to welcome you back to our hotel in the future!

Kind regards,
Terrence Feng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2015 via mobile

A lovely hotel in the perfect location to see the fantastic panda research base. Great food, bar, rooms & friendly staff. Faultless. A special note for Andrew Harrison who is currently working in guest relations as part of his degree course. We were welcomed by Andrew at reception & he handled everything for us from then on. Super-friendly, efficient & a breath of fresh air during our 2-week self-guided tour of China. If only every hotel had an 'Andrew' to help English guests! Well done!

Stayed: October 2015, travelled with family
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romona L, m at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 22 October 2015

Dear Mr Mullins,
Thank you for taking the time to share your wonderful experience with us and fellow travellers on TripAdvisor.

We are delighted that the service we provided, the hotel's facilities and location near the Panda Research Base made for a pleasant staying experience for you and your family.

Andrew has seen your comments and thanks you for your incredibly kind words. He is overjoyed that he played a part in making your stay enjoyable.

We very much hope to welcome you back to our hotel in the future!

Kind regards,
Terrence Feng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews