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Reviewed 19 June 2018

The location is just bang on. Right across the road from one of the busiest and buzziest business districts in Suzhou. The property is right on the lakefront. There's a lot to do all around, enough to turn even a business trip into a nice leisure trip!

Stayed: October 2017
1  Thank Geogeneric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 20 June 2018

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our location and property made your visit enjoyable. InterContinental Suzhou occupies a perfect location which has easy access to shopping malls, restaurants, metro station and also Suzhou Industrial Park Railway Station. Also there are shopping malls Shin Kong Place and the Eslite Spectrum near the hotel, which are more convenient for our guests. Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

I stayed Intercontinental Suzhou hotel for 3 nights. Excellent rooms. Excellent staff and service. Height was the room service by Robo. Best things to get vegetarian Indian food. Pl offer few options in Indian vegetarian food. Got tired eating same dish everybody. Also include Indian bread in the veg food.
Only challenge is the language. Very few staff knows English but it is not a major issue.
I got trouble during pick up from PVG airport. Driver was waiting in parking basement instead of Arrival Hall. It will b better if Hotel sent a map with meeting point for pick up .
Great location. Would like to visit again with family.

Stayed: June 2018, travelled on business
Thank NitinVasai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 20 June 2018

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. First of all, we would like to take this opportunity to thank you very much for staying with us during your recent visit to Suzhou, and thank you for taking your time to feedback. Feedback such as yours is very valuable to us and enables us to monitor our standard. Regarding to your feedback on pick up service, we are sorry for the inconvenience caused. Our Concierge will try their best to improve it. we do apologize to you in regards the Indian vegetarian food. Please rest assures that to meet our guest’s expectation as much as we can is our highest mission, both local Chinese and Western. We're already working with our Indian chef to develop the Indian dishes to improving our shortness. Also, we will pay more attention on English training and improve it. We look forward to welcoming you back to our hotel in the near future.

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Reviewed 9 June 2018 via mobile

The intercontinental is a really great hotel close to shopping areas and restaurants.
It is located at the lake.
At check in I got an upgrade to a lake side view room which was really nice.
The room are big and equipped with all you need.
The staff is friendly and helpful.
If you stay longer than 6 day you get a long term stay card which gives you 25% discount on several service in the hotel.
Breakfast is also superb. Wide selection of Chinese and Western food.
The hotel also has a decent gymn and a big pool area.
Definitely worth a stay.

Stayed: June 2018, travelled on business
2  Thank Markus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 11 June 2018

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our hotel lacation, rooms, staffs, breakfast, gym and pool all made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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Reviewed 21 May 2018

Good central position in the Suzhou Industrial Park - the modern city of Suzhou, on the Jinji lake - close to shopping areas. Not the newest hotel in the area, but very good. Big comfortable, clean rooms with all amenities you might wish. Nice and big bathroom. Big enough and well equipped gym. Good breakfast buffet, many different choices, asian and international. The bar in the lobby could have a better drink selection.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank bimbi66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 21 May 2018

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our big comfortable, clean rooms, well equipped gym, good breakfast buffet all made your visit enjoyable. We will also change drink selection at our lobby lounge. Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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Reviewed 26 April 2018

Location is conveniently located by the Jinji Lake. This time, I got lucky to have upgraded to the suite. Views are so so, prefer the lake view though. Hotel staffs are friendly,... Receptionist greeted & attended me with smiles. Staffs service at breakfast lounge are excellent. Lots of varieties on food.... especially loved the Lobster & Pork Congee - very tasty. If you like dumpling, Ding Tai Fung is just 10mins walk from the hotel, Starbucks is just across the bridge, which are all my favorites. Plus there are plenty of restaurants nearby as well. Stroll around the lake is just amazing, beautiful lightings, and can be pretty romantic as well,... I loved it. I have never jog around the lake yet,.. but my colleague has highly recommended me to try.... It's a little less than 20km a round. One day,...

  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank kng223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 26 April 2018

Dear InterContinental Guest,

Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel staffs and service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future. InterContinental Suzhou occupies a perfect location which has easy access to shopping malls, restaurants, metro station and also Suzhou Industrial Park Railway Station. Also there are shopping malls Shin Kong Place and the Eslite Spectrum near the hotel, which are more convenient for our guests.

Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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