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All reviews yalong bay summer vacation hainan island chinese food nice resort pools china english bathtub design
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Reviewed 26 September 2017

I booked 2 Beach Front rooms for my parents visiting from Australia and my family (including a 1 year old baby) visiting from the US for our annual summer vacation / family reunion. I don't get to see my parents a lot as they live so far away from us so we really looked forward to our Sanya trip. We had some issues with our room during our 2 night stay, namely the AC unit, however I was met with immediate response from the hotel team and they did everything they can in a timely manner to help resolve the issues. thank you Robert Zhou, and especially David Lu (who was a very quick thinker) who helped us make our stay pretty good.

The pools are great and the beach is wonderful. Restaurant food was also pretty good also. The hotel looked very busy and full of people during our stay. A few more people at the front desk / concierge would have been better and made our wait time shorter.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank HKLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSanyaYalongBay, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this reviewResponded 28 September 2017

Dear Guest,
Thank you for your comments. We’re glad to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Rooms Division Manager-Robert Zhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

This place is so amazing, lovely hotel. The room cleanliness is well maintained, friendly staff. Thumbs up for their swimming pool!! But there is no nearby WC can be found.
Their breakfast selection is quite huge, however the fruit section is not very well maintained tho. No restaurant nearby, need taxi for a ride although not so expensive. There is also a airport shuttle from third party (with fares). Quite convenient.

Stayed: May 2017, travelled with friends
3  Thank Mika_Amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSanyaYalongBay, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this reviewResponded 28 September 2017

Dear Guest, Thank you for your comments. We’re glad to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Sincerely Rooms Division Manager Robert Zhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Our family enjoyed our third vacation in this magnificent Hotel in Sanya on Hainan island.
The hotel Staff is very friendly, excellent trained and ready to read and fulfil each wish from guests eyes.
The Hotel , the gardens and the beach are kept in a impeccable condition . This is obviously a result of continuous hard work of the Staff including the management.
The western travellers might underestimate China as a resort holiday destination, however, especially at the Hilton Sanya the people understands the needs of their guests and we also feel that compared to other countries the sea in this area is very clean, it tops even great locations in Thailand or Indonesia.
Our overall judgment and ability to compare the price to value Ratio is based on our experience as we had In the past years the opportunity to stay in most of the well known Hotel chains including the Four Seasons and Mandarin Oriental (just to name some). As returning guests we always feel very welcome and we are already looking forward to our next stay there.
We truly recommend The Hilton Sanya Yalong Bay Resort & Spa.

我们的家庭在这个宏伟的酒店享受了我们在海南岛三亚度假的第三个假期。
酒店工作人员非常友好,训练有素,准备阅读并完成客人眼中的每一个愿望。
酒店,花园和海滩保持在无可挑剔的状态。这显然是工作人员不断努力的结果,包括管理层。
西方旅客可能会低估中国作为度假胜地的目的地,特别是在三亚希尔顿酒店,人们了解客人的需求,我们觉得与其他国家相比,这个地区的海域很干净,甚至超过了这个地方泰国或印尼。
我们的整体判断力和价格比值比较的能力是基于我们的经验,因为我们在过去几年里有机会留在大部分知名的连锁酒店,包括四季和文华东方(仅举几例)。作为回访者,我们总是感到非常的欢迎,我们已经期待着我们下一个留在那里。我们真的推荐三亚亚龙湾希尔顿度假村。

Stayed: August 2017, travelled with family
3  Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSanyaYalongBay, 经理 at Hilton Sanya Yalong Bay Resort & Spa, responded to this reviewResponded 30 August 2017

Dear Guest,
Thank you for your comments. We’re glad to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Rooms Division Manager-Robert Zhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017 via mobile

We spend 4 wonderful days in Sanya with all the family, 2 adults and 3 kids. Glbally everything was OK but due to our arrival, I can't put more than 3 points.
We arrived on the Saturday around 11:00 AM, we informed the hotel that we will arrive early and asked to have rooms ready. But nothing was ready, the reception "manager" told us to wait 3 hours before rooms are ready and to wait in restaurant. At restaurant, table was "fat", glasses not clean, food served late and not at the same time for everybody. We complained to restaurant manager who apologised and supported us for the room. Room manager supported to get everything ready.

The rest of the holiday was perfect with very good service.

Only 3 points because we expect from Hilton to have this kind of service without having to complain to hotel management.

Stayed: June 2017, travelled with family
Thank ers7060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSanyaYalongBay, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this reviewResponded 28 September 2017

Thank you very much for choosing to stay at Hilton Sanya Yalong Bay Resort & SPA.
I sincerely apologize for all the inconvenience caused during your stay.And also really appreciate for your valuable feedback of Food and Beverage Service and Check-in experience,We will try our best to make it better and improve general quality of service .I'd like to invite you to stay with us again on your next trip to Sanya. Your satisfaction is very important to us. We will try our best to provide the highest quality of service to you.
Look forward to welcoming you back soon!
Rooms Division Manager-Robert Zhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017

When I went to Sanya and I decided to stay at Hilton Resort because it looked amazing in the pictures and It had so many pools and palmtrees. After being there I have to say that photos cannot show how amazing this resort is. It is really big, there is so much to do and, during the period I was there (november), it was so peaceful and the weather was perfect. My room was really big and the staff was really smiling and kind (quite unusual for China). I really enjoyed spending some days there! I didn't expect to find such a beautiful and luxury island in China. If you are staying in China, I would definitely suggest a trip to Hainan, it's worth it!!!

  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Pavesiiina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSanyaYalongBay, 经理 at Hilton Sanya Yalong Bay Resort & Spa, responded to this reviewResponded 30 August 2017

Dear Guest,
Thank you for your comments. We’re glad to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Rooms Division Manager-Robert Zhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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