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Reviewed 16 September 2018 via mobile

While looking for few days of rest out of beijing, we found this hotel and we surely got impressed by the modern style and new furniture.
The hotel is amazing in terms of style, lovely pool, awesome the roof top with not many people and children and a super nice bar.
The best things: culinary experiences! Especially at the Chinese restaurant. We got addicted and tried every night different foods.
A great experience!
Thank you to all the team and special thanks to Erwin the Director of Food and Beverage, who took care of helping us in many occasions, also on handling our change of hotel and reservations.
Erwin one day you will be a great GM!!
Best

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Simonetta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnidZ4, DOR at The Shanhaitian Resort Sanya, Autograph Collection (by Marriott International), responded to this reviewResponded 19 September 2018

Dear valued guest,

Thank you for sharing your experience at the Shanhaitian resort Sanya, Autograph Collection with us.
With a mission to provide the highest standard of service quality, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Meanwhile, we will keep training our staffs so that we could provide more excellent service for you. Thank you for staying at the Shanhaitian resort Sanya, autograph collection and we hope you choose to stay with us again whenever your travel needs bring you back to Sanya.

Enid Zhou
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Stayed for couple nights. Very nice hotel. Impressed. But not perfect...

Pluses:
- very good spacious well equipped rooms;
- amazing view from all rooms - sea, mountains, Dadonghai Bay;
- very nice pools. Both first and third floors;
- great breakfast! Pastry is soooooo good!
- good and attentive service; great concierges. Nice team at the breakfast and front desk.
- awesome jacuzzi) ;
- a lot of restaurants on the beach;
- very beautiful inside. Amazing decor.

Minuses:
- third floor pool is not perfectly maintained... problems with towels, not cleaned on time... just need a bit better organization. And help from another pool.
- there is no own beach. But pools are next to the beach with waves sound + walking to swimming area on Dadunghai beach takes just 5 mins by the beach.

In general recommend. New, beautiful hotel. Good for friends, couples, families.

Date of stay: July 2018
1  Thank Alex3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2018 via mobile

The night view of the hotel is very beautiful. It is a very suitable place for taking photos. The gym is very good, especially a little girl named Ailsa who is very good at serving and explaining the scenic spots of Sanya very enthusiastically. Have a five star praise for her service

Date of stay: May 2018
Trip type: Travelled with family
Thank 2 235 188 949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enid Z, Director of Room at The Shanhaitian Resort Sanya, Autograph Collection (by Marriott International), responded to this reviewResponded 15 May 2018

Dear valued guest,

Thank you for sharing your experience at the Shanhaitian resort Sanya, Autograph Collection with us.
With a mission to provide the highest standard of service quality, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Meanwhile, we will keep training our staffs so that we could provide more excellent service for you. Thank you for staying at the Shanhaitian resort Sanya, autograph collection and we hope you choose to stay with us again whenever your travel needs bring you back to Sanya.

Enid Zhou
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

We enjoyed our entire 3-nights stay here! We were efficiently checked-in and allowed to enter our room even though we arrived on an early morning flight. We appreciated that the hotel compound was air-conditioned to combat the heat outside. Especially when one returns from a day out sightseeing, stepping into a cool lobby was such a welcome. The corridor to the rooms were carpeted, well-lit, clean, spacious & fresh smelling. The rooms were spacious, clean and the view was awesome. Even the rain-shower had a good pressure. Our room had a slightly musky smell upon our daily return to the room & when we 1st started up the air-conditioning. Maybe just regular maintenance and air filter changes can resolve this easily. Pillows were too soft, but then again, we did not try & ask for a change of pillows. Breakfast was busy but we still enjoyed ourselves with the efficient servers & friendly waitresses. We also experienced walking along the boardwalk by the sea, towards the jetty and tourist strip, before making a circular walk back to the hotel. All in all, the location is centralised & comfortable to travel to & fro the town centre. Thank you Shanhaitian for a lovely birthday stay & do keep up the good work!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enid Z, Director of Rooms at The Shanhaitian Resort Sanya, Autograph Collection (by Marriott International), responded to this reviewResponded 8 May 2018

Dear valued guest,\

Thank you for sharing your experience at the Shanhaitian resort Sanya, Autograph Collection with us.
With a mission to provide the highest standard of service quality, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Meanwhile, we will keep training our staffs so that we could provide more excellent service for you. Thank you for staying at the Shanhaitian resort Sanya, autograph collection and we hope you choose to stay with us again whenever your travel needs bring you back to Sanya.

Enid Zhou
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Warmly Service ,Nice Room ,Lovely People
The property is newly and fashion. Traffic is so convenience. There are so many restaurants and pubs around there. Room is so big and clearly. The service is professional. I am very satisfied with this stay and i will come back in the future.

Date of stay: May 2018
Trip type: Travelled solo
Thank 2 039 580 993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enid Z, Director of Rooms at The Shanhaitian Resort Sanya, Autograph Collection (by Marriott International), responded to this reviewResponded 8 May 2018

Dear valued guest,

Thank you for sharing your experience at the Shanhaitian resort Sanya, Autograph Collection with us.
With a mission to provide the highest standard of service quality, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Meanwhile, we will keep training our staffs so that we could provide more excellent service for you. Thank you for staying at the Shanhaitian resort Sanya, autograph collection and we hope you choose to stay with us again whenever your travel needs bring you back to Sanya.

Enid Zhou
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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