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Reviews (13)
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Reviewed 10 April 2018 via mobile

This is the second CP in Hefei, property is centrally located (although most of the municipal functions are relocated to either Zhengwu or Binghu), very competitive rates and great value.
Rooms are well appointed, the pool is 25 meter standard and always heated to comfort and gym is spacious and well equipped.
In terms of top tier membership recognition and services, most CPs in China play stupid games with room upgrade to the next category (such a shame for IHG), this property is very genuine and generous by providing sincere and genuine upgrade (based on availability) and full club benefits including daily laundry service. Think of that! I mean no one does that these days any more!
Awesome place with great value!

Stayed: April 2018, travelled on business
Thank Gong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
瑜 邢, Public Relations Manager at Crowne Plaza Hefei Rongqiao, responded to this reviewResponded 12 April 2018

Dear guests, thank you for your praise. I'm glad you had a wonderful and an enjoyable day in the hotel, thank you for your support and give us the power of keeping improving and pursuing of excellence. Look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Terrible service at checkin and checkout (staff not at all bothered about people jumping the queue... very frustrating!!!), dingy room with a half-window and a view onto a neighbouring sky-scraper, desk lamp and chair falling apart... It felt dirty overall.

Room Tip: With a view... any view
  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Petra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
瑜 邢, Public Relations Manager at Crowne Plaza Hefei Rongqiao, responded to this reviewResponded 24 March 2018

Dear Petra,
So sorry to know you had terrible experience stayed with us, I will forward your message to hotel management team to improve this situation ASAP. Hope not to upset you much and wish you give us another try to show you that we have improved. Wish to meet you again in Crowne Plaza Hefei Rongqiao.

Hotel MarCom Manager: Vanessa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

The hotel is very close to the XIjingdu Park where you can enjoy the nice city and lake view. The room is spacious and the bed is huge. The only concern is disgusing stains on the floor,possibly s*men, near sofa, Hopfully the cleaner would do their job carefully next time.

  • Stayed: October 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Jun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
瑜 邢, 客户关系经理 at Crowne Plaza Hefei Rongqiao, responded to this reviewResponded 29 October 2017

Greeting from Crowne Plaza Hefei Rongqiao. Thanks for the great description about hotel surrounding and wonderful comments about hotel room. We are sorry to know that stain has disgusted you and we are sincere apologize for the mistake of our housekeeper colleague, and in future, we will do better and monitor more for the cleanness of room, and wish it doesn't upset your travelling mood. We wish to tide up our job and welcome you for next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

The more I travel within China, the more I enjoy a mix of the culture with a bit of something that includes the culture I am most familiar with - especially true as you get further outside of the large cities.

I spent a couple days at this hotel and it was a great stay. It is close to some really great foodie options and the hotel itself is quiet, friendly, clean and inviting.

For a nice value if you are passing through Hefei, consider this Crown Plaza, I am confident you will enjoy the great folks and nice property!

Stayed: April 2017, travelled on business
Thank davidhouser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 April 2017

Thank you for the wonderful and cheering comments about our hotel, we are glad to know that you had pleasant stay with us and enjoy the city so much. Wish you will return soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016 via mobile

I was shocked by how nice the hotel is and how reasons the rate was. With the cannel view , the room is even more delightful. The breakfast was beyond my imagination , so many options with high quality . Figuring out how I can go back there sooner...

Stayed: October 2016, travelled on business
Thank emma_china0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 November 2016

I am moved with your such a nice comment. We are glad to know you were having quality time with our hotel, hope you figuring out soon so we could meet you sooner. Cheers! General Manager George and hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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