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Reviews (530)
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All reviewsfront deskexcellent place to staypleasant staylong term staystove topair conditionerhot breakfastdefinitely stay here againhotel roomwafflesthe entire staffbed was comfortablestaff was friendlysausageconvenient locationliving roomvery nice hotel
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2 - 7 of 530 reviews
Reviewed 3 weeks ago

We stayed 4 nights for a family graduation and found Hawthorn Suites very comfortable and accommodating. The location was very convenient and it was easy to get around. We are responsible pet owners and travel with our small dog - the hotel had nice areas to walk our dog.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank D1491AFrobertd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgermani2017, General Manager at Hawthorn Suites by Wyndham Detroit Auburn Hills, responded to this reviewResponded 5 days ago

Our team here at the Hawthorn Suites Auburn Hills cannot say thank you enough!! We look forward to your return!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

Ford both at breakfast and the evening event was nothing short of inedible. Zero effort made by the staff, and honestly Burger King down the street was an upgrade.
They signed me into their rewards program involuntary and without my permission. Due to working in the hotel in the mornings, after housekeeping passed by they would not come back and the room was not serviced for 3 days

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank jgraha897854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgermani2017, General Manager at Hawthorn Suites by Wyndham Detroit Auburn Hills, responded to this reviewResponded 5 days ago

We cannot say how sorry we are that we could not meet your expectations. Our team feels very sad that this review was given, as we all strive for perfection.
We should have let you know that our housekeeping process is different than most hotels. We do not have service if our guests do not stay longer than 5 nights or longer. We have a standard from our corporate office, if you had called or come to the front desk during your stay we would have loved to deliver your expectations.

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Reviewed 5 June 2018

Stayed here three nights while visiting family. The room was clean, spacious and reasonably priced. This hotel is also pet-friendly.

I won't go into detail about a problem we had (nothing to do with the hotel) but the desk clerk went out of her way to assist us and to bring us satisfaction. Customer service was beyond what we normally expect...I wish I could remember her name.

We will definitely stay here again when we visit the area.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Non-smoking room smelled like smoke. Room did not get cleaned first day (a Friday) and had to beg to get it cleaned after that. Air conditioner is very loud every time it switches on and off, making sleep difficult. Large bathroom, but almost no shelf space for toiletries. I would spend a few dollars more and stay elsewhere.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

The time o spent there the only complain i have is that the hallways were too smelly in the afternoons. Sometimes were to intense.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank cruzsalvador10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgermani2017, General Manager at Hawthorn Suites by Wyndham Detroit Auburn Hills, responded to this reviewResponded 31 May 2018

Dear Valued Guest, Thank you for giving us a review. We certainly appreciate your time. Please when you stay again, let us know at the front desk when the hallways are not smelling to your liking. We wish for all of our guest to have a perfect stay and if we know what the issue is right away we can fix it. We hope that you consider to stay with us again.

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