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Reviews (496)
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All reviewsmetro stationthai restaurantdubai internet citydry hotelgym and swimming poolvery clean hotelgreat hotelfront office managercomfortable roomsbusiness tripyogurtrecommend this hotelstayed for nightsconvenient locationf bperfect staytop floor
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Reviewed 2 April 2018

Thanks to DusitD2 Kenz hotel. We enjoyed a lot during 2 nights stays there. Cleaned and cozy room with full amenities. Thanks to Housekeeping for prompt action of additional amenities request. Sorry I forgot the name of Filipino Receptionist (evening duty) who was really professional and accommodating our request and queries.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank khinmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

I really enjoyed my trip, The hotel is new and very clean, services excellent and also the stuff are very kind & helpful. They offered me one of the best rooms as a welcome which encouraged me to visit them again & again.

I recommend it

Room Tip: i liked the upper rooms because of the view.
  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Al Jabri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

I really enjoyed staying at this hotel. My room was beautifully designed with a very nice bathroom. Staff was very kind and service was very good. Food I ordered tasted good and wifi worked well. The rooftop pool was very nice too but I disliked the fact that on the weekend, locals could come in for free and the whole pool got very crowded as it is quite small. Children were jumping around and splashing the water everywhere. The pool should be reserved for hotel guests and some music would improve the ambience. The location was slightly remote but the hotel is not far from the marina and the beach.

Stayed: March 2018, travelled on business
Thank Mila00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dusitD2Kenz2018, Manager at DusitD2 Kenz Hotel, responded to this reviewResponded 3 April 2018

Dear Mila00,

We are so excited to hear that you enjoyed staying with us; we are glad that you liked the food, the room & amenities, & that the free Wi-Fi meet your expectations; we are especially happy that you were able to experience the warm service of our team members!

Thank you for sharing your comments on our roof-top pool. We are happy to hear that you liked the pool; however, we are saddened that your pleasant experience was disrupted by the pool use of other guests. Your comments on the music at the pool area have been noted & we will make sure that it’s playing during all hours of pool operations – thank you for letting us know!

We hope that on your next stay, you will take the opportunity to visit Wise Kwai, which specializes in Thai street food – you will enjoy a truly authentic Thai dining experience as your food will be prepared by our Thai chefs & will be served to you by our Thai colleagues!

Thank you for your review & we look forward to welcoming you back to dusitD2 Kenz Hotel Dubai soon!

Best regards,
Francesco Pompilio
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

Location is very convenient, adjacent to metro station. Very neat and clean rooms. The staff is thoroughly professional. Breakfast is really nice, with a lot of options. Gym and swimming pool are good.

  • Stayed: February 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Pranjul63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dusitD2Kenz2018, Manager at DusitD2 Kenz Hotel, responded to this reviewResponded 1 April 2018

Dear Pranjul63,

We are very happy to hear that you had a great stay with us, from the rooms to the breakfast to the Recreation & Spa facilities as well! We are especially delighted to hear that you enjoyed the warm service of our team members as well!

Upon your next stay with us, we hope you will take the opportunity to dine at Wise Kwai, specializing in Thai street food - you will encounter a unique & authentic Thai culinary experience as your food will be prepared by our Thai chefs and served to you by our Thai team members! We have recently launched our outdoor terrace space as well - perfect to enjoy one of our popular mocktails, Thaijito, which is a combination of ginger, basil leaves, lime wedges & ginger ale!

Thank you for your 5-star review & we look forward to welcoming you back to dusitD2 Kenz Hotel Dubai very soon!

Best regards,
Francesco Pompilio
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

This is a sensibly priced hotel in an expensive city at a good location.
+The welcome is great, reception is effective and friendly.
+Rooms are not too big, but well equipped
+metro is relatively close, though to get to the trains take quite a walk
+ rooms are cleaned well
+ great massage, gym and a small pool on top
- soundproofing in our room was not great
- where they really need to improve is the beakfast and not the food itself that was ok, but the gentleman running the coffee bar is not very friendly, no smiles, nothing. You have to ask for the coffee, but he was more like doing us a favour, not seving us. There are no small spoons available properly, orange juice is the most popular in the brakefast, but we couldnt find any on any mornings... dont get me wrong, tne staff works really hard, the food is ok, but i missed the courtesy i wxperienced in the other part of the hotel.

Aside the brakefast all is good and i would recomend this place.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank tamaso123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dusitD2Kenz2018, Manager at DusitD2 Kenz Hotel, responded to this reviewResponded 3 April 2018

Dear tamaso123,

We are thrilled to hear that you enjoyed your time with us, from the rooms to the Recreation & Spa facilities to the pricing & location as well! Our Front Office team will be very happy to hear that you enjoyed their warm service – I will make sure to let them know!

Thank you for sharing your comments on the soundproofing in your room – we have made a note & will inform our Engineering team to look into this at the earliest.

Regarding your comments on the breakfast at Ostro – our deepest apologies for the service experience that you encountered; I have made a note and will pass it on to the Ostro team so that such instances do not get repeated. We are currently working to revamp the menu, and we would love for you to come back in around one month to enjoy our new breakfast offerings & warm service that we are known for!

Thank you for your review & we look forward to welcoming you back to dusitD2 Kenz Hotel Dubai soon!

Best regards,
Francesco Pompilio
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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