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Reviewed 28 June 2018

mamado the african guy in the reception offered a better room withe discount then i stayed longer he said i offered you without the extra days that your staying in he was a lier plus be carful the valet scratch my car thank god it was rental.

Stayed: October 2017, travelled with friends
Thank khaledmeshal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvin K, Manager at FIVE Palm Jumeirah Dubai, responded to this reviewResponded 14 July 2018

Dear khaledmeshal,

Thank you for your review related to your stay in October 2017, around 10 months back. We wish you had let us know your feedback much earlier.

I can assure you that our team take pride in looking after our guests and sending them back with warm memories of a wonderful stay with us, so such feedback is most certainly disconcerting.

Regards, Ashvin.

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Reviewed 28 June 2018

what an AMAZING hotel, I love Dubai and this was by far my favourite trip! The Five is unreal ... a HUGE thank you to Sam Thomas and Ashvin for looking after us and making sure every aspect of our stay was perfect. amazing ! xxxx

  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank louisebett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvin K, Manager at FIVE Palm Jumeirah Dubai, responded to this reviewResponded 14 July 2018

Dear louisebett,

Many thanks for your review, we hope to welcome you back very soon here !

Regards, Ashvin.

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Reviewed 28 June 2018

Our second visit to this Hotel, and another enjoyable experience at the Five.
I must mention that was amazing to be greeted by so many people that recognised us from our first visit and they gave us a very warm welcome once again, it just shows that the attention the team pay to customers really is second to none, Stephen and the concierge team immediately recognised us and gave us a very warm welcome as soon as we stepped out of the Taxi and whilst the rooms were not ready upon our arrival, this was very quickly resolved and we enjoy a drink whilst they finished the Rooms.

Special Thanks need to go to the staff in the ‘BLVD on One’ restaurant who again were fantastic; both ‘Samit & Nigel’ also recognised us from our previous stay and immediately made me and my family feel very welcome indeed and certainly did everything that they could to ensure the service was top class, they looked after us extremely well and those guys always greeted us with a warm smile upon each visit. In fact that restaurant is that good we didn’t feel the need to book elsewhere.
Hasitha the Sous Chef always made a point of coming over to our table, asking us if everything was ok and if he could do anything for us, his warm character and attention to detail was very nice indeed and it so pleasing to know that these guys wanted to ensure our custom was valued.

I must admit that when returning to a Hotel that had undertaken a change in Management, its always in the back of your mind that standards could have dropped or its not quite as good as the first time, but this is something that I want to completely rule out. In fact the place was just as fantastic as the first time we went and it will not be the last.

I am unable to add anything more other than the place is amazingly clean, staff are very good and one of the finest hotels that I have stayed in, so if you are looking for a place to stay whilst in Dubai, then look no further.

Finally, a Huge mention once again to both SAMIT & NIGEL who really are two of the finest people you will ever meet. Service really is second to none and I cannot fault them in any way. They are a Credit to the Hotel, and I hope to see them again on our next visit to FIVE.

Room Tip: We have stayed in two different rooms, both immactulate but a seaview is a must!
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank BaggieBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvin K, Manager at FIVE Palm Jumeirah Dubai, responded to this reviewResponded 14 July 2018

Dear BaggieBaker,

Absolutely delighted to see your feedback ! We are rightfully proud of our team, thank you for recognising and remembering Stephen, Samit, Nigel, Hasitha and all the others who made a difference to your holiday.

We look forward to welcoming you back on your next trip to Dubai.

Regards, Ashvin.

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Reviewed 28 June 2018 via mobile

Dubai is one of our favorite places, where we like to turn back all the time we can make it. We experienced a wonderful stay at this hotel, very delicious food, nice and kind staff, especially Amitraj ang Nigel, thanks for all, we will be back soon!

Stayed: June 2018, travelled with friends
1  Thank SimonaK502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvin K, Manager at FIVE Palm Jumeirah Dubai, responded to this reviewResponded 14 July 2018

Dear Simona K,

Thank you very much for your feedback, happy to know that you enjoyed your visit to the FIVE and that Amritraj and Nigel took such good care of you.

We look forward to welcoming you back more often !

Regards, Ashvin.

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Reviewed 28 June 2018 via mobile

“The Penthouse highly recommended”

The Penthouse in Five Hotel is a perfect place to spend an evening. Either you want to chill, to party, to have a meeting or just to enjoy a cocktail, having a gorgeous Dubai Marina view in front of your eyes. The food their is outstanding, the team is super friendly and helpful. Special thanks to the manager Sameer for the amazing atmosphere.

Stayed: June 2018, travelled on business
1  Thank artdushak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvin K, Manager at FIVE Palm Jumeirah Dubai, responded to this reviewResponded 14 July 2018

Dear artdushak,

Thank you for your feedback and for recognising Sameer. It was great to know that you enjoyed your visit to the Penthouse.

Do come back and try our other restaurants and bars.

Regards, Ashvin.

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