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Reviews (19 686)
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Reviewed 3 weeks ago via mobile

First time to the Atlantis Palm Hotel for our family holiday and we was blown away with how amazing and friendly all staff were, 1 in particular Rangajith, the service he provided us with was first class.

Stayed: June 2018, travelled with family
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATP_GuestRelations, Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

Thank you very much for taking the time to review your recent visit at Atlantis, The Palm. I am very pleased to read that the stay you spent with us was to your satisfaction. A fantastic location and unparalleled amenities are nothing without a warm and friendly human connection, so we are happy to hear that our team made you feel so welcome. We will be sure to pass your kind words on to Rangajith, who will be delighted to hear that she made a guest’s stay particularly marvelous.
On behalf of the team here, we would love to have you back for another brilliant stay in the future.

Best regards,

Guest Relations Team, Atlantis, The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Arrived at The Atlantis on 11th June for our honeymoon, we brought our two year old son with us. We booked half board and was offered on arrival to upgrade to imperial club package, we didn't go ahead with the upgrade for the entire package but we did upgrade to an imperial room as the view was amazing as it was on the 21st floor. Our room was lovely and spacious with a large balcony and amazing view over the city which looked beautiful at night. Every day housekeeping gave us stacks of bottles of water, around 8 bottles per day which was handy as it was very hot! Room was always very tidy and beds were made every day & there was a turndown service in the evenings which I thought was really sweet. We were given a complimentary box which included choc covered strawberries, chocolates & macarons and a card as it was our honeymoon, they also later in the week delivered another box of chocolates to the room :-). The hotel is stunning, can't even describe it in words, the aquarium, the grounds, the lobby, just all absolutely amazing, and scrupulously clean at all times. Our son loved the sharks and sting rays! Half board gave plenty of options for eating, we only ate in buffet restaurant 2 out of 10 evenings during our stay, we tried The Shore (Mexican), Yuan (Chinese), The Burger Joint (American) which were all included in half board, we then paid supplements to eat in Gordon Ramsey, Ronda Locatelli & Seafire. Every restaurant we ate in was amazing, we don't understand why people stick to eating in the buffet restaurant if you're half board as there are other options available to you, the Chinese was especially delicious we ate there twice during our stay and it was included! The places that charge supplements only did so for adults, our 2 year old ate free everywhere. The waterpark was excellent we spent the majority of our holiday there, there's a huge area for toddlers, our son was in his element. The adults rides were amazing, and very scary especially Poseidon's Revenge- terrifying haha! The beach was lovely, very quiet, water was bath temperature, perfect for young children as also very shallow. A mention has to be made for the lifeguards at the waterpark as they are some of the best I have ever seen, every slide is manned with 2 sets of lifeguards and the lazy river and rapids have tonnes dotted along it, we witnessed training and spot testing whilst we were there and were very impressed at their attention to safety measures, very reassuring when you are traveling with a child. We took advantage of their nanny service within the kids club whilst we were there on 2 occasions so my husband and I could go to the waterpark and do the big rides together, and our son had a lovely time, both nannies were so lovely to him and each time he left with a beaming smile and had painted pictures, made jewellery and took part in lots of other activities. We were really impressed. The staff in the hotel were very sweet towards our little boy and everyone was so helpful towards us the entire stay. The only downside- the drinks are hideously expensive, we rarely drink alcohol so this did not really bother us, lucky because beer is £10 per pint!!! A can of coke in the restaurants is £5 (but you can get cheap deals on soft drinks on the beach which come in an ice packed cool bag- 6 cans for £18). This didn't affect our holiday as we were well prepared so brought lots of spending money, if you are a big drinker I don't think this is the place for you unless you have a lot of money to spend! Also there is no evening entertainment, again didn't bother us as we spent our evenings eating in restaurant, taking our son in kiddies play area, going for a wander round the grounds of the hotel etc.
On the whole, best holiday I've ever had, and want to return again! Thank you.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
4  Thank Jade A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATP_GuestRelations, Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

Thank you very much for taking the time to share your experience on TripAdvisor, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your visit.
Thank you for sharing such positive feedback in regard to your Imperial Club experience, the complimentary transfers, access to Kid’s Club and daily Afternoon Tea and Happy Hour in The Imperial Club lounge are a real hit with our guests, so we’re thrilled to hear that this made your holiday too! With benefits worth over AED 3000 per day, we feel it’s the perfect choice for guests seeking additional luxury and comfort.
We’re pleased to hear that the beautiful view from your Imperial Club room, contributed to your excellent stay. With unparalleled views of either the Palm island or Arabian Gulf from our higher floors, there really is no better place to be in the resort to watch a famous Dubai sunrise or sunset. We’re delighted to know you enjoyed the room amenities offered with our Imperial Club rooms. The daily fruit basket, chocolates, flip flops, beach bag and luxury robes are a real hit with all of our guests, so I’m thrilled to hear they contributed to your excellent experience.
As we take pride in being a family-friendly resort, it is important to ensure that we pay attention towards all our guests, irrespective of their age. We are proud to know that our team made your little one feel special and welcomed. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. It sounds like your stay was met with peace, relaxation, and joy at every turn.
I’m sorry to hear that you found the restaurants at Atlantis, The Palm expensive. As a five-star resort, we offer a full range of restaurant experiences for our guests, from celebrity kitchens and signature restaurants, to family dining and quick bites throughout the hotel, The Avenues and Aquaventure Waterpark. We continually monitor and review our pricing to ensure we’re in line with other five star resorts in the city, offering guests incredible experiences and excellent value for money.
We offer a range of daily happy hours across our resort’s bars and restaurants, host regular ladies nights offering complimentary beverages, and provide exceptional family value at our many brunch experiences. For guests looking for additional value, we also offer our Imperial Club, with a host of breakfast, afternoon tea and cocktail hour dining options, plus the option of staying with us on a Half Board basis.
We’ve also recently launched a beverage package at our all-day dining restaurants Kaleidoscope and Saffron, whereby guests can enjoy unlimited flow of soft drinks and water for AED 45 or unlimited flow of beer or house wines for just AED 85.
We are delighted that you are thinking of returning for another enjoyable holiday and will do our utmost to take the best possible care of you. Once again, thank you for your positive observation and we sincerely hope of welcoming you back in not too distant future.

Best regards,

Guest Relations Team, Atlantis, The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

we loved our family stay with unlimited entry to the waterpark and the aquarium.
A bit disappointed with very expensive breakfast with quantity over quality.
the hotel is beautiful and the service was excellent

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank stefmain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATP_GuestRelations, Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

Thank you for taking the time to share your fantastic feedback about your recent stay at Atlantis, The Palm. It is our pleasure to hear that you enjoyed the unlimited entry to Aquaventure waterpark. We are pleased to know that you found our hotel beautiful and enjoyed the 5 star service at the resort.
We have taken a note of your comment about the Breakfast prices and quality, we are sorry to know your disappointment. Once again thank you very much for your kind words. Our entire team very much look forward to welcoming you back soon.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 3 weeks ago via mobile

Just got back from a week stay at the Atlantis in room 5414 in East Tower. I was a little wary initially due to all the negative reviews I had been reading but I had absolutely nothing to worry about!!

The minute we entered the hotel everything was handled perfectly. We had no waiting around for check in and were in our beautifully refurbished room ready to freshen up and explore the wonderful surroundings in no time!

Cleaners do a fantastic job, they came to clean our room minimum 2 times a day. Cleanliness is definitely 10/10. (I’m pretty fussy).

WATERPARK - suits all ages. We were mostly in the splashers island as we had two young kids and they had a blast! Lots of lifeguards around whom are all very friendly and have fun with the kids. We went on the family slides which were so much fun too.

IMPERIAL CLUB - was definitely worth the money, I know a lot of people were complaining about it being overcrowded etc, I agree, it can be BUT staff will always go above and beyond to get a seat for you as quickly as possible or make alternative arrangements to have snacks in one of the other restaurants! There is just no pleasing some though!!

FOOD - Incredible. So much variety in buffet restaurants to suit everyone’s taste buds! They have other restaurants included in the HB package which offer generous portions. We dined at the Shawafel and TBJ. I have eaten so much but every pound I have put on has been worth it!! So much variety for kids too, even the fussiest child will find something they like! Sweet station was a massive hit too, although I did limit them to how much they can have, it was nice for them to have a treat!

I have always stayed at the jumeirah beach hotel but I will definitely say that Atlantis is by far my favourite resort and Dubai being my favourite destination. I even had my 5 year old in tears at the end of our stay because he didn’t want to leave!!

We have created beautiful memories at this resort and one which I will treasure forever!! Thank you Atlantis and all the hardworking staff who make this hotel one of a kind!! See you again next year.

Stayed: June 2018, travelled with family
3  Thank louiseford1432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATP_GuestRelations, Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

We are delighted that you had such a blast and felt loved & welcomed during your recent stay. We endeavor to exceed every guest’s expectations who stays at Atlantis, The Palm, so it’s a pleasure to hear that you felt we achieved this. It is a pleasure reading about Atlantis, The Palm’s beautiful surroundings through your eyes and thank you for pointing out so many great aspects about our paradise.
I’m genuinely thrilled to hear about your excitement and positive feedback in regard to the hotel surroundings, refurbished rooms and the fantastic cleaning throughout the resort.
We are pleased to know that you had fun with the kids in Aquaventure waterpark. It’s great to hear that you saw excellent value in our Imperial Club. This offering is created with families such as yourselves in mind and we’re happy that we were able to help you save money during your time here.
As one of the most family friendly resorts in the region, Atlantis, The Palm is home to a vast variety of restaurants perfect for hosting little ones, whatever their tastes may be. To name but a few, Ronda Locatelli has a delicious kid’s menu featuring Italian favorites. Bread Street Kitchen serves up an award-winning family brunch every Friday which includes children’s entertainment and games and all-day dining restaurants Kaleidoscope and Saffron offer 20 live cooking stations, letting guests be part of the action. We are pleased to hear that you enjoyed the Half Board offer.
Once again, thank you for your positive observation and we sincerely hope of welcoming you back in not too distant future.

Best regards,

Guest Relations Team, Atlantis, The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is the 2nd time we stay in Atlantis and in both occasions it has been a blast for the whole family especially in my case with 4 and 6 years old boys. Stayed in a deluxe room overlooking the sea and main hotel entrance west wing with Half Board option. kaleidoscope is great and so is saffron. unlimited entry to the water park, aquarium and all other facilities like the beach and one complimentary kids club. Worth the spend, my advice to go for 2 nights time passes quicker when you are having fun

Room Tip: Deluxe room can have 2 queen bed and sofa bed
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank Hassan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATP_GuestRelations, Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Thank you very much for taking the time to share your experience on TripAdvisor, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed every time you visited Atlantis, The Palm. As we take pride in being a family-friendly resort, it is important to ensure that we pay attention towards all our guests, irrespective of their age. We are proud to know that our team made your little one feel special and welcomed.
We are pleased that the view from your room and the Half Board Package contributed value to your stay. We are pleased to hear your excitement about our Kids Club, Marine and Waterpark facilities. We are delighted that you found Kaleidoscope buffet great.
Thank you for your recommendation and it is an honor to know that you found excellent value during your stay with us.
Once again thank you very much for your kind words. Our entire team very much look forward to welcoming you back soon.

Best regards,

Guest Relations Team, Atlantis, The Palm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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