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“Only reviewing the restaurant....disappointed.”

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The Grand Luang Prabang Hotel & Resort
Ranked #25 of 70 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 13 April 2017

We thought we would lash out on an upmarket lunch but what a disappointment the food was. It is location, location and we could not fault the service or ambience of this restaurant all excellent. But the food was very poor. We both ordered different soups and they both had a slightly off flavour. The pork satay sticks with peanut sauce were dry and tasteless. The Green papyar salad was inedible. It was so strongly flavoured and drowning with fish sauce. Coffee tasted burnt. We have come to the conclusion that restaurants that have stunning views as The Grand does over the Mekong don't feel the need to provide good food even when charging high local prices.
Go for a drink not a meal.

Room Tip: No comment, we only ate at the restaurant.
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Service
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 6 July 2017

Dear Julie M,

Thank you very much for your posting on TripAdvisor. Your positive comments about our location, the service and ambiance are very encouraging and motivating.

We also appreciate that you mention those areas that need more attention to improve. We have addressed these points in our restaurant and thank you for helping to raise our awareness to achieve continuous​ improvements. We very much regret that not all aspects of your meal were up to your expectation and still hope you eventually would give us another chance.

With my best regards,

Jose Luis Barrera
General Manager

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25 - 29 of 342 reviews

Reviewed 24 February 2017

We stayed in town and moved to the grand to have a bit of time in the pool. Personally, we ended up preferring to be closer to town and having the old town on your doorstep.

It's removed enough from town that the trek journey into town feels like a bit of a commute. There is a shuttle in the morning and evening and last shuttle at 10pm. We provided feedback that we thought more regular shuttles would make our stay more enjoyable given its really morning and evening services with no services between lunch and dinner. Instead if you want to go for a daytrip into town by shuttle you do have to plan for a tuk tuk (50k kip seems to be the going rate) back unless you want to wait until evening. We were told that this is something the new management is considering. On our last day we actually rode the complimentary bicycles into town which was actually nice if that is your thing. Cycling around old town makes it very easy to get around.

The room itself was very nice with a view of the river. Breakfast was good, hot food was cooked fresh because apparently there werent many guests at the time we stayed.

The pool was also good! Some buffalo walked right up to the pool which is not something we don't see often!

Stayed: February 2017
Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 26 September 2017

Dear Jason V,

Thank you for your stay and as always we truly appreciate your comments and feedback which helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Grand Luang Prabang experience.

It was a pleasure to host your holiday and hope you will provide us an opportunity to host your future visits to Luang Prabang in the years to come.

Cordially,

Jose Luis Barrera
General Manager

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Reviewed 21 February 2017

The Grand Luang Prabang is set in a very beautifull location with amazing views of the Mekong River. Its a bit outside the City but there is a shuttle bus or you can use Tuk Tuk. However, the grounds and the archtiekure are beautiful (beeinng a fromer royal palace) but we where very disapointed with the service. The staff tried hard but wit limited English language skills and lack of traning it was disappointing. The manger we only met be coincidensce on the 3rd day and he did not intriduce himself.
The good news is the managment is going to change and Banayan Tree is taking over. We hope that this will solve the problem and the Service will become adequate to what the premises deserve and it could become a great palce to stay again.

Room Tip: Look for a room with views over the Mekong River
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  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Service
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 26 September 2017

Dear Peter K,

Thank you for taking the time to share your experiences with the TripAdvisor community. It was a pleasure to read the details of your experiences. I have taken note of all comments, concerns, and suggestions and still hope you eventually would give us another chance to redeem ourselves on the negative aspects. Until then, we all wish you the very best.

Kind regards,

Jose Luis Barrera
General Manager

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Reviewed 20 February 2017

The best part about The Grand Luang Prabang is its location. The worst part about The Grand Luang Prabang is...its location.

PROS: If you're looking for a hotel far from the hustle and bustle (or as "hustle-y and bustle-y" as Luang Prabang can get, anyway) then this is the perfect spot for you. Its spacious property has old world charm and the view of the river right next to it is absolutely gorgeous in the mornings. It's also very quiet, a mixture of its location and, from what I can tell, a somewhat small clientele. I'm not entirely sure every room was ever booked during the 5 nights we were there. Aside from the breakfast hours, there is very little traffic throughout and it was always a surprise to run into other tourists on the premises.

Rooms were cleaned every day and breakfast was decent, if not extraordinary. Same for room service food. There was a pool but I never used it. Looked nice, though. The front desk spoke good English and housekeeping, when you run into them, are accommodating.

CONS: As mentioned, the place's biggest drawback is also its location. It's actually farther out of the main city center than Google Maps indicates, in case you were looking it up. Luckily the hotel provides regular shuttles into town and pickups, though I can't vouch for how well this is run as we never took it. (We had friends in the city who picked us up regularly.)

One major nitpick: The bathrooms are way too cramp for my taste, and I often had to slide in and of the shower. (And I'm a pretty slim guy!) I can't imagine more than one people trying to get in and out of this closet-sized room at the same time. Housecleaning also skimped on the toiletries. Apparently you have to use up every single drop of their tiny shampoo bottles before they'll give you a new one. For the cost of the stay, this was disappointing.

OVERALL: If you're on vacation and want to control the noise pollution of Luang Prabang, this is the place for you. It's got "old school" charms and all of the amenities. Free internet was mostly reliable. People will use the word "peaceful" to describe this place a lot, and they aren't wrong. It's incredibly peaceful. Just be aware that you'll have to make daily treks into town for everything else.

Room Tip: Every room has a view of the river as far as I know.
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  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank iHopper_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 26 September 2017

Dear hopper_globe_2010

Thank you for your feedback and point of view regarding our beautiful but somehow challenging location. We have taken all your feedback on board and this will be used constructively to perfect our unique Grand Luang Prabang experience.

We hope you will choose us the next time you are visiting Luang Prabang.

Kind Regards,

Jose Luis Barrera
General Manager

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Reviewed 29 January 2017 via mobile

We stumbled across this hotel as the premises booked for us was not much better than a backpackers hostel. The Grand, positioned on the banks of the Mekong River, is a stately hotel that is a must to visit. Well priced, great food and service set this aside in an area that you might think would not have such a place. The atmosphere is enjoyable & staff could not do enough for you. The GM helped us (4 couples) out with a great deal. While it is a short distance from town, it's worth the location. Highly recommended.

Stayed: January 2017, travelled as a couple
1  Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 30 January 2017

Dear Tony P,

Thank you for your review of the Grand Luang Prabang. We are so happy that you enjoyed your stay with us and that the staff was helpful to you.

It was great to hear about all the philanthropic activities you did while staying with us and we hope that we can welcome you again in the future. Perhaps we can even join you!

We look forward to seeing you again soon to enjoy the fascinating views of the Mekong.

Warm regards,

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Additional Information about The Grand Luang Prabang Hotel & Resort

Address: Ban Xiengkeo, Khet Sangkalok P.O. Box 1191, Luang Prabang, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Luang Prabang
#14 Luxury Hotel in Luang Prabang
#23 Romantic Hotel in Luang Prabang
Price Range: R1 807 - R3 291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Luang Prabang Hotel & Resort 5*
Number of rooms: 78
Official Description (provided by the hotel):
The Miracle of Luangprabang city, the Grand luangprabang hotel is where the music offered by the river. ... more   less 
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Also Known As:
The Grand Luang Prabang Hotel Luang Prabang
The Grand Luang Prabang Hotel And Resort
Grand Hotel Luang Prabang
Grand Luang Prabang

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