The so called 5 star hotel which doesn’t have tea / coffee in the room. You get charged extra.
Asked for the complimentary slippers 3 times and got night before we checked out.
Fell in the bathroom due to a leaking bidet. Injured myself.
Room service never cared about my injuries but just sent someone to sort the leak.
Reported poor service to reception who again ignored me. Asked to speak to Customer service manager who said he would upgrade to business suite as a gesture of sorry.
Didn’t really want to but he insisted.
Got there and room was nothing special in fact worse than previous room.
Not happy at all.
They charge you for everything hence I don’t know why they classed as a five star.
- Free Wifi
- Free Parking