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“5 Star Customer Service”
other travellers have booked this property

Review of Buza House

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Average
7 reviews
The map of the Buza House
House entrance
Street view
Sea rocks 200 away from the Buza House
Studio Apartmant
Apartment panorama view
Apartment dining room table
Apartment kitchen
Apartment bathroom_1
Apartment bathroom_2
Double room panorama view
Double room
Double room table
Double room bathroom_1
Double room bathroom_2
Twin room panorama view
Twin room_1
Twin room_2
Twin room bathroom_1
Twin room bathroom_2
Twin room with shared bathroom panorama view
Twin room with shared bathroom_1
Twin room with shared bathroom_2
Double room with shared bathroom panorama view
Double room with shared bathroom_1
Double room with shared bathroom_2
Shared bathroom_1
Shared bathroom_2
Shared bathroom_3
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Overview
Holiday Rental House -
5 Bedrooms, 4 Bathrooms, Sleeps 4
Dubrovnik, Dubrovnik-Neretva County, Dalmatia

Reviews from our community

Average - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
English first
Italian first
Spanish first
Any
English first
Ashley A
Glasgow, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“5 Star Customer Service”
Reviewed 12 August 2013 for a stay in August 2013

Working within the Hotel Industry I am paticularly critical when it comes to customer service however Duje and Mel of the Buza House have more than exceeded my expectations.
From the initial enquiry the Guesthouse Team provided much support and communication in making our way to the accommodations even arranging a personal meeting point with local transport advice, map and friendly face to meet on the day.
It is due to an error on our behalf that our reservation was void however Duje and Mel went above and beyond to accommodate us, a level of service which I believe even true 5 star Hotels may struggle to meet.
Their personalise approach makes this the only Guesthouse to visit whilst in Dubrovnik!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property?
Liked best: The Friendly and Approchable Staff
Liked least: Not Applicable
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValyeFabi...
Milan, Italy
Level 6 Contributor
270 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 24 July 2016 for a stay in July 2016
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime C
Sabadell, Spain
2 reviews
Reviewed 8 September 2015 for a stay in August 2015
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: ático con 6 camas
Liked least: tanta escalera
Travelling group: Con amigos
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoCT82
Turin, Italy
Level 6 Contributor
169 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 29 August 2013 for a stay in August 2013
Google Translation
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Compagno/a
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Aug 2013
The guest is complaining too much about everything
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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