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All reviews central park great location swimming pool and sauna nice pool second floor wear earplugs beautiful hotel great view of volcano interior room late at night clean hotel thin walls the main square visited antigua breakfast buffet small hotel top floor
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Reviewed 3 March 2018

The Hotel Casa del Parque is nice, good pool, nice rooms ( but the mattress in my room was terrible! room number 7). The wors thing about this small Hotel was the service, the front desk people are very rude! they don't even look at your face! Never, ever say "HI" or good morning! Incredible how a small Hotel like this one cannot training their employees properly. It is so hard to say Hi or good morning???? Never will be back.

Date of stay: February 2018
1  Thank Friks2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mexicohicks1, Director de Relaciones con Clientes at Hotel Casa del Parque, responded to this reviewResponded 12 March 2018

We appreciate the comments. We train all of our employees to be kind, attentive, and friendly. Our receptionists all have a mountain of work to accomplish each day, so sometimes they might be distracted by what they need to do. We will be sure to relay the message to reception that greetings are appreciated by our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

Very beautiful and clean hotel right in the centre of the city, meaning it is a very short walking distance from anything of interest in Antigua. The rooms are very nice and well kept and have a great view of Volcano Pacaya. There is 24/7 unlimited coffee, tea, and filtered water, and the breakfast is also delicious but make sure to reserve at least 1-1.5 hours for breakfast as Guatemalan service is notoriously slow. Overall very beautiful hotel with incredibly kind and helpful staff.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Travelling_Hunger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

booed somewhere online and for the first and of sure last time i haven’t checked tripadvisor before.
It’s written here already the hotel is massively loud, in fairness it is ridiculous loud.
apart from this is the standard room tiny, wardrobe is replaced by a toilet and shower.
be aware :/

Date of stay: February 2018
Trip type: Travelled solo
Thank travelling_sab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mexicohicks1, Director de Relaciones con Clientes at Hotel Casa del Parque, responded to this reviewResponded 12 March 2018

We appreciate the comments, truthful or not. Our hotel is a great place to stay according to many reviews on trip advisor. We do our best to ask surrounding restaurants to keep music down. We have also made adjustments to our hotel by soundproofing the walls to help guests sleep easier. This significantly diminishes noises outside our hotels. We unfortunately cannot help light sleepers. We offer smaller double rooms at a better price, and bigger double rooms for guests that need more room for more money. We are happy to work with guests if they feel their room is insufficient and require a change.

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Reviewed 30 January 2018 via mobile

Nice hotel, well maintained. Good room service and helpful staff at the front desk. Would stay there again. All meals can be ordered through their on site kitchen and free tea and coffee all day. Pool nicely maintained and very large. Good location next to the main plaza

Date of stay: January 2018
Trip type: Travelled on business
Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Very attractive and clean hotel with friendly staff. Well located close to the town square. Has very nice pool too, which is uncommon in Antigua. Only drawback is there is a nightclub next door which can pump the music pretty late...

Date of stay: January 2018
Trip type: Travelled with family
Thank JulianB155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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