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OnwardTraveller
Southampton, United Kingdom

Same site as Crown Plaza

4.0 of 5 bubblesReviewed 29 Aug 2022via mobile
Check in (possibly the slowest in the world on our visit) is at the Crown Plaza. Ask for directions to the old block on the other side of the pool as reception may not tell you. Rooms are much better value than at the main hotel; just discounted as they are older. But decent living room area and a microwave and coffee pot added.

The pool is a nice size between the two buildings. Very helpful concierge arranged an airport taxi and pointed us in the right direction around the grounds when reception failed!
Date of stay: August 2022
Trip type: Travelled as a couple
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Reviews (132)
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2 - 7 of 132 reviews
Reviewed 9 October 2021

Nice hotel. All the bells and whistles. Good beds, good AC, laundry service, transportation service, great front desk, good breakfast, good dinner, strong wifi. Good location. All you could ask for. Stayed for a week. Very reasonable price. Stayed there in 2011 now in 2021. Same good quality both times. Would stay there again. Great view of the volcano.

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank nohassle1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Champion, Director General at Plaza Hotel & Suites, responded to this reviewResponded 29 December 2021

Dear nohassle1956

On Behalf Of Crowne Plaza A cordial greeting, thank you so much for your review, hope to hear from you soon,

Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2019

I’ve stayed here at least 12 times. Great breakfast buffet, always a clean room, 100% safe, extremely friendly staff. I come here on mission trips. Get an apartment! The fridge, washer, dryer, and meeting space are well worth it! My one wish: that they would allow more in a room for mission trips to help us keep our costs down.

Date of stay: June 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank PastorChris_TX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experienc... C, Front Office Manager at Plaza Hotel & Suites, responded to this reviewResponded 17 December 2019

Dear PastorChris_TX

On behalf of Crowne Plaza a cordial greeting, thank you so much for your reply, we are so glad to know that you really enjoy your stay with us!!!

Best Regards,

Roberto Medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

We travel regularly to ES and always stay at the Plaza as our first choice. Breakfast is fantastic and the open patio provides a relaxed business atmosphere or great family gathering spot. Best of all is the professional yet personal staff

Date of stay: September 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Houstonbustrvl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experienc... C, Front Office Manager at Plaza Hotel & Suites, responded to this reviewResponded 17 September 2019

Dear Houstonbustrvl

Thank you so much for your reply, our buffett at Resataurant it is very good especially our pupusas our traditional dish is very good, hope to hear from you soon,

My Regards,

Roberto Medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019

Extremely friendly staff, very clean rooms, really nice breakfast, loved the suites. Additionally, the hotel is across the street from Torre Futura where you can find many food options or just a nice coffee.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
1  Thank viajerasalexigente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experienc... C, Front Office Manager at Plaza Hotel & Suites, responded to this reviewResponded 20 August 2019

Dear viajerasalexigente

On behalf of Crowne Plaza a cordial greeting, thank you so much for your reply, we are so glad to know that you really enjoy your stay with us, our breakfast buffet with pupusas a traditional dish from El Salvador, yo do not have to go out to get them!. our friendly staff always ready to help.

Hope to hear from you soon,

My Regards,

Roberto Medina

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Reviewed 9 July 2019

Rooms are comfortable and very clean, staff is friendly and the breakfast buffet is the best one I have yet to visit. The hotel is very well located, everything was close to us. Pool is a bit small for the size of the hotel

Date of stay: August 2018
2  Thank Juliet G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experienc... C, Front Office Manager at Plaza Hotel & Suites, responded to this reviewResponded 16 July 2019

Dear Juliet
Thank you for your reply, we are so glad to know that you really enjoy your stay with us, ahh without missing our breakfast, with pupusas that are made in the moment, a traditional plate from El Salvador, thank you for your feed back regarding our pool size.

Hope to hear from you soon,

My regards,

Roberto Medina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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