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All reviews the executive lounge seasons restaurant business trip national palace of culture excellent hotel hotel bar steam room an upgrade indoor pool rooms are nice city centre shopping mall modern hotel breakfast was excellent vitosha street min walk metro station
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Reviewed 27 June 2018 via mobile

I stayed for two nights on a business trip. Check-in was extremely fast. The hotel is modern, clean and with a comfortable downstairs bar and restaurant. The room was to a very high specification, with an iron and ironing board provided. The room service is some of the best I’ve ever had. The staff were all polite and extremely professional. A perfect hotel for a short business trip. It is a short pleasant walk to the city centre.

Stayed: June 2018, travelled on business
Thank ics2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph_Glaser, General Manager at Hilton Sofia, responded to this reviewResponded 2 July 2018

Dear ics2000,

Thank you very much for sharing with us your kind comments about Hilton Sofia! We are all very proud to hear that you enjoyed your stay with us so much! It is wonderful that we impressed you with our room service and professional service ! Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Sofia!

Kind regards,

Christoph Glaser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Stayed here for business and was pleasantly surprised. I've stayed in many Hilton's all over the world and this is up there with the best. Proper 5*. Great location, impressive, newly appointed building. Excellent service and staff. Can recommend the executive rooms and lounge (for breakfast). Comfortable mattress, good AC and quiet room. Facilities, gym, pool etc. all good.

On the negative side, the portions at the restaurant were quite small (don't go there if hungry) and the queue for the morning check out took too long (10 mins). Otherwise highly recommended and look forward to staying again.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph_Glaser, General Manager at Hilton Sofia, responded to this reviewResponded 2 July 2018

Dear Craig M,

Thank you very much for sharing your feedback about Hilton Sofia with us. I was very happy to hear that your visit to Sofia was an enjoyable experience and you remained satisfied with the convenient location, exterior, interior, facilities and the professional service! I apologize for the long check-out and want to assure you that we have evaluated your input and have already taken the learning points out of it. Once again your observations are highly appreciated and will give us impetus to further enhance our performance. Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Sofia!

Kind regards,

Christoph Glaser
General Manager

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Reviewed 26 June 2018

A very pleasent stay for a week long meeting I had in the hotel and in the nearby Convention Center. A standard room with very good quality, a generous breakfast and good speed internet, among the main features.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Franccoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph_Glaser, General Manager at Hilton Sofia, responded to this reviewResponded 2 July 2018

Dear Franccoy,

Thank you very much for sharing with us your wonderful evaluation about Hilton Sofia! It is very nice to hear that you enjoyed your visit so much! Your input motivates us to keep up our performance and try even harder to exceed the expectations ! On behalf of the whole team-
we are all looking forward to the pleasure of welcoming you back!

Kind regards,

Christoph Glaser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

It is very easy to get blase' about hotels when you visit many cities. The Hilton was pretty central, with everything you expect from an international hotel, including a high standard of service. There was a mix up with my room booking but this got sorted easily enough. Breakfast as good, the room very comfortable. The only confusion was having to pay for the bottle of water left out, which seemed a little unnecessary, but otherwise an excellent experience.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank linglese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph_Glaser, General Manager at Hilton Sofia, responded to this reviewResponded 2 July 2018

Dear linglese,

Thank you very much for sharing with us your great feedback about your recent stay at Hilton Sofia! While I am happy that you enjoyed your stay and appreciated our central location, high standard, comfortable amenities and the great breakfast. All the necessary learning points from the comments about the water have been taken, as we are constantly trying to enhance the service for the benefit of all our guests. Once again, I would like to thank you for all your comments, which motivate us to strive harder and make it right! Looking forward to welcoming you back, on your next trip to Sofia!

Kind regards,

Christoph Glaser
General Manager

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Reviewed 18 June 2018 via mobile

The hotel is located on a good spot of the city. Shopping mall just behind the hotel.
Bars and nightlife in front.
The rooms aren’t brand new but OK. Bathroom could need a refurbishment. Good beds and spacious room.
My bathroom wasn’t very clean.
Breakfast is very good and also the restaurant serves good quality at good rates.

Stayed: June 2018, travelled on business
1  Thank Roger V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph_Glaser, General Manager at Hilton Sofia, responded to this reviewResponded 2 July 2018

Dear Roger V,

Thank you very much for bringing up to our attention your observations about Hilton Sofia! While I was happy to read that you enjoyed your stay, highlighting the location, surroundings, room amenities and the food experience, I was sorry to hear that the bathroom didn't come up to meet your expectations. Looking forward to the pleasure of welcoming you back under our roof as our guest, on your next business or leisure trip to Sofia!

Kind regards,

Christoph Glaser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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