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Park Hotel
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Reviews (13)
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2 - 7 of 13 reviews
Reviewed 20 June 2017

I stayed a week at the Hotel Park in June 2017. The entire hotel reeks heavily of cigarette smoke 24/7. Many people in Bosnia smoke, and since this is NOT a nonsmoking hotel despite any claims made to the contrary, many people smoke in their rooms, hallways, and gathering spaces. There are often smokers hanging outside the entrances, so there is no escaping the smoke. Fortunately, at least there is a nonsmoking dining area. I was in a second floor room and even opening the window gave no relief since smokers in rooms around me and outside of the building frequently wafted strongly into my room. There was also some kind of industry nearby that created a creosote smell into the air, so it was rare that I could actually open the window to get fresh air.

That aside, the customer service was mediocre at best. Most of the staff were good, hard-working people who did their best to provide good service, but the hotel was vastly understaffed for the tour groups attending from various places. The hotel knew my group of about 70 people were coming months in advance and yet only had one bartender and one or two waiters during busy dinner hours. This no doubt stems from the poverty of Bosnia as a whole; it appears there are not enough resources to employ staff for the season demand fluctuations, and hospitality standards in Bosnia as a whole are generally low.

The female front desk clerk upon check in was very rude and sneered at me and other guests, and as I heard from others, this was not an isolated incident. Others who worked the front desk were friendly and helpful, so this apparently was a problem employee who unfortunately worked most of the time I was there. As an American, I go out of my way to not be the typical stupid demanding American expecting other cultures to accommodate my culture, so I was not being rude or demanding. Fortunately, most other staff were pleasant, though obviously stressed from overwork.

For vegetarians, vegans, or anyone interested in eating fresh food, the choices are limited. In Bosnia as a whole the concept of vegetarianism means lots of bread, cheese, grains, and oily overcooked vegetables. On the up side, GMO food is virtually nonexistent, so you can easily avoid GMOs. The hotel restaurant did have decent food, although only 2 or 3 vegan offerings. There is a Konzum grocery store very close so one can pick up fresh produce, water, etc. there. There is also ample free parking. There is free wi-fi, but it does not require a password, so it is unsecure and cannot be used for logging into any sensitive web sites. On the second floor wi-fi works well, but on the 3rd floor, at least in the more remote rooms, it’s useless.

You are much better off staying at an AirBnB room than this hotel. I stayed at a flat in Sarajevo for several nights that was clean, comfortable, convenient, and inexpensive, with wonderful hosts and no smoke around.

Room Tip: Avoid entirely, get an AirBnB room.
  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2016

The hotel is situated far from the city center which is pretty inconvenient. The rooms smelled musty and were small. I found one used towel where my new clean ones should have been. The hotel staff took ages to bring us soap and new towels (i had to ask about 3 times). The food and breakfast was ok, but the personel quite rude. Last but not least, the hotel had a pool, that was reserved by some other guests, so my friends could not go use it.

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Danai P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2016

Recently renovated rooms (upgraded from 3* to 4*) with thick mattress, LED TV with 40-50 channels, good free WiFi, spacious shower, balconee, good view, large elevator, helpful staff, free parking, good breakfast.
Note - it is still allowed to smoke in lobby, so be prepared if you are a non-smoker to open some doors/windows for fresh air.

  • Stayed: March 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank kirillevterov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2015 via mobile

It is a very good hotel! You have 10 minutes to the Sarajevo city centrum by the car! It has a beautiful swimming pool! The food is excellent. The pearson are also very nice. It is clean and on a very good position! I can give all the best from my side to this hotel! 4+ star

Stayed: September 2015, travelled with friends
1  Thank Dino_Passenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2015 via mobile

The rooms are quite small and there is no air conditioning at all. It is more of a hostel than a hotel. The beds are firm and very small. If you need a place to stay then this would do. The rooms are very clean and the staff are very nice. If it's hot and you need A/C then I would probably not stay here.

Stayed: August 2015, travelled on business
1  Thank 154919Michaelt29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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