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Reviewed 31 August 2018 via mobile

Online description and reviews sounded very good, so we made our reservation, which was confirmed by email. Then problems. We emailed to move up our arrival date twice and no response. We then called hotel and was told a manager would contact us, which was odd. She never contacted us after a few more days, so we had to cancel and book elsewhere. Poor show.
While walking down the Ramblas by the sea, we saw the hotel and can confirm it is very close to the water. We travel a good bit and first time a hotel has not responded a peep. I guess we were not what hotel was looking for....

Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank kimafadel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
leonardo l, Director Comercial at AXSUR Design Hotel, responded to this reviewResponded 2 September 2018

Hello,
We are very sorry for this inconvenience. We did received all your emails and we responded to every single one of them (replying to your att.net account and CCing your gmail one) but never got a reply from you. We believe our emails might have ended up in a Spam box of some sort. We will be forwarding you the whole thread, so you have a copy of all the emails we sent you.

Once again, we are truly sorry for this inconvenience, it would have been our pleasure to have you as our guest and we will learn from this experience, putting in place procedures to make sure no emails are being lost on the way.

Please do review if you can find these emails on your inbox or spam folders, if so, please let us know. We are very proud of our customer service and we strive to do our best. If you find our response truthful we would appreaciate you reconsidering this review.

Best regards,

Axsur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

This hotel was inexpensive, so we weren't expecting much, but our stay turned out to be really comfortable and relaxing.

The Axsur is located close to the city centre and the ocean.

Our bed was extremely comfortable. The room we had was spacious and very clean and had a balcony overlooking the sea.

The breakfast was one of the best we've had in this part of the world: homemade pastries, biscuits, orange juice, several varieties of cereal, toast, yoghurt, coffee, tea, eggs if you want them.

The staff were all friendly and polite. No problems whatsoever - we'll stay here whenever we find ourselves in Montevideo.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank abscondita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2018

This hotel has a nice location in central Montevideo. We stayed for two nights and it was perfect for seeing the major sights in the old city centre. It is a walking-friendly neighborhood. Staff is friendly and helpful and the breakfast is excellent. Nice seating area with large windows to see the morning life of the old city. Rooms are spacious and very clean. Also a small kitchen area that is very convenient. Recommended for first-time visitors. We liked it, it matched our expectations perfectly.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Upplandsleden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2018 via mobile

We booked in for a night at this hotel. The lady who greeted us was lovely and the staff were friendly and warm though-out our stay. They were the stars of the hotel.

Our room was a spacious apartment on the top floor with sea views. It was modern, clean and well laid out. While the room was well proportioned, it wasn’t of a creative design.

The hotel was well positioned close to the tired centre of Montevideo and it was easy to get around.

There was a good offering for breakfast and they offered, slightly over cooked, scrambled eggs.

Date of stay: July 2018
Trip type: Travelled solo
Thank coxy_gj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2018 via mobile

This hotel was a great one until I had my first breakfast at their Restaurant. It’s hard to understand why a hotel doesn’t have juice for their breakfast clients. I mean no juice. The rest was Ok.

During the night they ran out of vodka at the bar. Seems they buy when things run out. No purchase vs. consumption planning

Poor management in this respect. The rest was great. Good location near the old city, facilities, cleanliness, attention and room space.

By fixing you inventory issues, you’ll have an excellent hotel.

Date of stay: July 2018
Trip type: Travelled with friends
Thank 861joseantoniol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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