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Reviews (1 735)
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All reviewsoutdoor showerbeautiful hotelmachu picchumain buildingvalle sagradosouthern crosslobby areagolf cartfree internetremote locationdirt roadandes mountainsbeautiful groundsmilky waybottled waterbreakfast buffetrooms are spacious
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19 - 24 of 1 736 reviews
Reviewed 3 weeks ago

Spent 2 nights here after visiting Machu Picchu. Staff was helpful and spoke English. Our room heater was not working and they sent a service man up within minutes to resolve it.
Grounds are full of flowers and are well maintained. Location is away from anything else, so don't expect to walk to a corner store from here. This is a 4 star hotel yet they did not provide complimentary bottled water in our room. Breakfast was good, there was a crepe station where you could get eggs cooked however you wanted. First morning they had purified water in a dispenser which was consumed quickly and never filled again. Same story again the next day.
There is an observatory next door and you can book viewing at the hotel. The operator is knowledgeable & enthusiastic, but there are trees (on the hotel property) which block much of the observatory's view of southern sky. Pretty lame seeing as this is the best area to look for objects. Did not think the short viewing session was worth the fee.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Marty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 3 weeks ago

Hello Marty,
Thank you very much for your opinion and suggestions, which we really appreciate and will certainly help us to improve.
We are glad to know that you enjoyed your stay with us and we will keep working in order to achieve our guests total satisfaction.
It was a pleasure having you home. Thank you for sharing this experience with us.
Sincerely,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I particularly enjoyed being able to go straight outside to the fresh air and well tended gardens. My experience at the planetarium was superb making the short stay especially memorable. The bar food was tasty and the pisco sour delicious.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank julieblewitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 3 weeks ago

Hello Julie!
Thank you very much for your opinion, we really appreciate it.
We are glad to know that you enjoyed your stay with us and our service.
It was a pleasure having you home.
Thank you for sharing this experience with us.
Sincerely,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A lovely hotel, staff were friendly and very helpful, the food was excellent with special mention to the varied breakfast on offer. The garden was lovely with special play area for children. It is on a slope and there are some steps involved but you can always ask for a ground floor room.

Room Tip: All rooms are comfortable and spacious
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank susan1607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 4 weeks ago

Hello Susan!
Thank you very much for your comments, we really appreciate them.
We are glad to know that you enjoyed your stay with us and our service.
We will keep working in order to achieve our guests total satisfaction.
It was a pleasure having you home.
Sincerely,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

First impressions are of a glitzy 5 star place in a lovely location.
Room in a garden chalet was lovely , but a looong walk from reception, don’t forget anything. Also only 1 staircase to our 2nd storey room... everything is wood , a bit worrying.
We had a nice meal in restaurant ( 5 star prices) but rest of group who ate in bar were very disappointed both with wait and quality of food . There is no alternative locally as hotel is quite isolated.
On leaving there was much confusion with the bills with those who settled in cash being charged again on room initially.
Wi Fi worked , even in garden rooms ,all other facilities fine but a bit disappointing given the “ premium “ tag.
Well located for the short trip to Ollytaytambo and on to MP.

Room Tip: Garden chalets are lovely, but a long walk from main facilities.
Stayed: June 2018, travelled as a couple
1  Thank mikefre3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 4 weeks ago

Hello Mikefre3,
Thank you very much for your opinion and suggestions, which are very important for us and will definitively help us to improve.
We are glad to know that you enjoyed your stay and we will keep working in order to exceed our guests expectations.
It was a pleasure having you home.
Sincerely,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Spectacular resort style accommodation at the foot of the Andes Mountains in close proximity to all the tourist attractions of the Sacred Valle and Machu Picchu. Would recommend a stay here for anyone visiting the Sacred Valley.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bev W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 4 weeks ago

Hello Bev,
Thank you very much for your opinion, we really appreciate it.
We will keep working in order to exceed our guests expectations.
It was a pleasure having you home.
Sincerely,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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