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3 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Santiago, Santiago Metropolitan Region

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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English first
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Spanish first
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English first
Jlgomez30
Madrid, Madrid, Spain
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Check carefully the number of travelers, prices increase greatly”
Reviewed 4 October 2016 for a stay in September 2016

I have to admit I made a mistake. Thanks to a message from the owner, I realized the day of my stay, that the quote and all info (and payments) were for 2 travelers, and we are four: 2 adults, 2 kids. The price you pay for two travellers per night is average, each additional person makes the property just too expensive (same property, same facilities, much more money). You know, you get what you pay for. Average price, you expect average service, 50% additional per night, you expect much better service. Well, it was not the case. I have to wait far too long to get my keys, phone calls here and there till they finally gave me the keys. I have to wait far too long to pay the additional fees that were informed are due for the 2 additional guests (kids 3 and 8 yr old). The communication with the landlord was neutral to rude in ocassions. Apparently the owner was under the impression I deliberately changed the number of travelers, declaring less to my advantage. We are four, that was the reason I was renting a flat with two bedrooms that accommodates at least four persons. Very rudely the owner pointed that he has smaller properties I should have taken one of those instead of blocking a bigger one. In summary for two persons is an average rental, with average service and a very basic customer service, but the service does not scale up with price, so at that point you start to mind the cleanness of the flat, the qualities and the ammenities that are offer.

Admito que cometí un error, gracias a un mensaje del dueño, me dí cuenta el día del viaje que tanto la cotización como los pagos realizados eran para dos personas, nosotros somos cuatro: 2 niños, dos adultos. El precio por noche para dos viajeros es promedio, pero los cargos por persona adicional hacen que el arriendo sea demasiado costoso (la misma propiedad, las mismas instalaciones, mucho mayor precio). Ya se sabe que las expectativas están acordes al precio pagado, por un proceio promedio, se espera un servicio promedio; sin embargo si el precio sube un 50%, las expectativas suben de la misma manera. Bien, esperé por demasiado tiempo para finalmente tener las llaves (llamadas por un lado y otro, y no como me escribieron, que estarían en portería listas para ser recogidas), también una larga espera para poder pagar el cargo adicional por los dos huéspedes (niños de 3 y 8 años). La comunicación con el duelo fue neutral a ruda en ocasiones. Aparentemente, el dueño pensó que el error cometido fue deliberado.Somos cuatro, razón pro la cual siempre busco propiedades de al menos dos habitaciones. En tono acusatorio me increpó uqe tiene otras propiedades más chicas, y que debí reservar una de esas, en lugar de bloquear una más grande. En resumen, para dos personas, este es un departamento promedio, con servicio promedio y una atención al cliente bastante básica en caso de emergencias. Al incrementar el precio (por incrementarse el número de huéspedes) yo personalmente creo que la limpieza,la calidad del alojamiento y el servicio se queda muy por debajo del precio.

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Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro...
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 December 2016 for a stay in December 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crizsoto
Cordoba, Argentina
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 March 2016 for a stay in March 2016
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person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: la ubicación y comodidad del departamento
Liked least: nada, todo estuvo a la altura de las circunstancias
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Mar 2016
Muchas gracias Cristina. Sean bienvenidos para volver cuando quieran.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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