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PARKROYAL on Kitchener Road
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    Reviews (3 425)
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    Show reviews that mention
    All reviewslittle indiacity square mallmustafa centreindian foodpark royal hotelorchid clubmany indian restaurantsfamous mustafafarrer park mrtearly checkbreakfast spreadcomfortable staysuperior roomconvenient locationclub roomshoppingproximity
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    83 - 88 of 3 425 reviews
    Reviewed 3 weeks ago via mobile

    I would like to write a note of compliments based on our family experience at the above event today :)

    Thank you for the well thought out program especially for the childreni - bunny mascot, photo booth, play area and movie screening, n y of all the cookie making workshop plus the lovely goodie bag w the baked cookies at the end! They were delicious!

    Not forgetting the food and the spread which was gd n delicious, especially the cooked food section and the Easter themed dessert section which was so pretty :)

    Special mention to Mr Yan, manager and of course all chefs and staff who were warm, friendly and attentive. Mr Yan had gone the extra mile to update me regularly on the children’s activities, displaying thoughtfulness and a great service attitude that made us feel welcome n extra special.

    Well done Parkroyal Spice Brasserie and we hope to return again soon!

    Stayed: April 2018, travelled with family
    1  Thank Elaine C
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 2 weeks ago

    Dear Elaine C,

    Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed dining in Spice Brasserie.

    As we strive to create memorable dining experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure you had a memorable experience. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

    We look forward to welcoming you and your family back for another wonderful experience.

    Best Regards,
    Benny Chung
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    Seen better days (this is not a 4-star hotel) but we had nothing to complain about during our three-day stay. Large clean rooms, if somewhat outdated. Amazing breakfasts, catering well for the predominantly Indian clientele (hotel is on the edge of Little India). Very large, busy hotel but staff friendly and helpful. Two mins walk to metro and dozens of good Indian restaurants. Nice pool.

    Stayed: March 2018, travelled as a couple
    Thank Carey G
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 2 weeks ago

    Dear Carey G,

    Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale.

    As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly, professional and attentive service that we are committed to deliver.

    We look forward to always providing you with the best service whenever you visit us.

    Best Regards,
    Benny Chung
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    This is 2nd time we stay in this hotel
    Staffs are very friendly and helpful
    She provide us early check in and upgrade to deluxe rooms on same floor (specially staff ELLa she is very extremely helpful
    Food is very nice as well
    I will definitely come back again
    Thanks -!!!

    Stayed: April 2018, travelled with family
    Thank 21maygarg
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 2 weeks ago

    Dear 21maygarg,

    Thank you for your time in sharing this generous rating of your recent stay at PARKROYAL on Kitchener Road, and for your continued support of PARKROYAL. We are very glad you found everything to your satisfaction and it is our pleasure to once again delight you with our excellence in hospitality. Our team work tirelessly to provide our guests with their utmost in service standards and we are heartened to hear that their endeavours were reflected during your most recent stay. We look forward to welcoming you back for another wonderful experience.

    Best Regards,
    Benny Chung
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    No professionalism, Zero hospitality, high number of waiting for checkin checkout, no comfortable lobby , dirty and stinky washroom, good with location near Mustafa , little India, staff not friendly at all,

    Stayed: March 2018, travelled as a couple
    Thank saransh1611
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 2 weeks ago

    Dear Saransh1611,

    We appreciate your time in sharing this review which gives us the opportunity to continually improve our facilities and service standards, and sincerely apologise that your recent stay did not meet your expectations.

    We are sorry for the shortfalls in service that you experienced and would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver.

    We appreciate your feedback and hope we will have another chance to welcome you back again.

    Best Regards,
    Benny Chung
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    I would like to highlight about the wonderful experience I had with the banquet team that was working on 28 Mar 2018 during the period of 8am to 5pm.

    The team, in particular, Kumaran and Leslie were very professional and sincere in their service to my team and my course participants at Jade 1.

    The service was prompt and it came with warmth, smiles and the extra effort to make sure that we are comfortable.

    You have definitely groomed a strong team and they are an asset to your organisation.
    Thanks.

    • Stayed: March 2018, travelled on business
      • Value
      • Service
    Thank azlan637
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 2 weeks ago

    Dear Azlan637,

    Thank you for your time in sharing this generous rating of your recent stay at PARKROYAL on Kitchener Road, and for your continued support of PARKROYAL. We are very glad you found everything to your satisfaction and it is our pleasure to once again delight you with our excellence in hospitality. Our team work tirelessly to provide our guests with their utmost in service standards and we are heartened to hear that their endeavours were reflected during your most recent stay. We look forward to welcoming you back for another wonderful experience.

    Best Regards,
    Benny Chung
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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