We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
R 3 990
Expedia.com
R 4 316
Get rewarded with One Key
Hotels.com
R 4 334
Get rewarded with One Key
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (5 259)
Filter reviews
5 259 results
Traveller rating
2 066
2 195
652
207
139
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2 066
2 195
652
207
139
Show reviews that mention
All reviews raffles city premier club room opposite raffles bras basah excellent location marina bay mrt stations central location business trip rain shower club lounge buffet breakfast shopping centre orchard road food court late check chijmes
Selected filters
Filter
Updating list...
1 288 - 1 293 of 5 259 reviews
Reviewed 21 April 2017

I have stayed at the Carlton twice in my travels. It is a wonder location for getting about Singapore. This last visit though, I found the hotel staff, mainly the people at the front desk to be not as friendly. Actually, I found them very cold.

I stayed in a 1 bedroom suite at the hotel as was not even told of the ammenties including in my room. For the money that was paid for my room, perhaps an assistance or even butler could have been provided. I had this sort of service and ammenites at a hotel I stayed at in Agra India.

The staff in the restaurant were good, the doorman, and a couple of the bellhops were great and the young man that took care of my room was wonderful making sure that I had all that I need to make my room comfortable. However the front desk staff were not up to my standards of how a guest should be treated.

I think my next visit to Singapore, I will choose another hotel. I actually wanted to stay at the Grand City Park hotel but it is under a huge renovation. My stays there have always been the greatest of all of the hotels I have stayed in Singapore.

Room tip: I have stayed twice at this hotel and as I said, the front desk staff to be not to my standard of service.
Date of stay: March 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank dicktopps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore, responded to this reviewResponded 3 May 2017

Dear diccktopps,

Thank you for choosing to stay at Carlton Hotel Singapore once more and for taking time to share your feedback with us. We are concerned and disappointed to learn of your less than satisfactory encounter with the team at the check-in desk, please accept our sincere apologies for the unpleasant experience. Rest assured that your feedback were shared with the Front Office Manager, we will be reviewing and the team’s service standard to ensure that the team provides consistent, high-level standards to our guests.

Once again, thank you for sharing your comments. We value your patronage and hope to have the opportunity to welcome you back once more.

Best Regards,
KC Sim
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

Great location – buzzing restaurants and bars across the road. The room was clean and inviting, all amenities were there. The pool was great, open till late. The bonus phone device with free wifi that you can take around town which shows you what's happening around Singapore was a great unexpected addition.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank danielconnellan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore, responded to this reviewResponded 3 May 2017

Dear Daniel C,

Thank you for your positive review! It is our pleasure to have hosted you during your visit to Singapore and we are pleased to know that you have appreciated our well-appointed rooms with the complimentary smartphone feature. As you have highlighted, it is a popular feature among many as it offer convenience to guests looking to explore Singapore.

Once again, thank you for your encouraging feedback. We look forward to welcoming you back in the near future.

Best Regards,
KC Sim
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

A very nice clean hotel.
The hotel is very well equipped and has nice clean rooms. The view from the lounge upstairs is great and the hotel is situated in a very nice location.
Right across the road a shopping mall can be found.
The staff was very friendly!

Date of stay: April 2017
Trip type: Travelled with friends
Thank rtuszik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore, responded to this reviewResponded 3 May 2017

Dear Robin T,

Thank you for taking time to share your experience and for your 5-star rating! It delights us to know that you had a wonderful stay with us. We appreciated your encouraging comments and we look forward to welcoming you back in the near future.

Best Regards,
KC Sim
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

The hotel is busy, but spacious so you are not in everyone's faces.

Room is comfortable , sleek design, love the tub facing the room with a clear glass wall so you can watch the TV while having a bath.

Ammenities could be improved, only one shower gel provided.
Also no milk sachets with the coffee.

Food is very yummy, the room service menu doesn't specifically mention the government taxes ( if it did, we may have missed it) so please note that the food prices are actually 17% higher than stated in the menu.

All in all a good stay and won't hesitate to come back again.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank kavith
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore, responded to this reviewResponded 3 May 2017

Dear kavith,

Thank you for taking the time to share your recent stay experience with us. We are pleased to know that overall you had a pleasant time with us and enjoyed the interior design of our well-appointed rooms.

We appreciate your feedback on our in-room dining menu and we would like to highlight that the prices on our menu are subject to the additional government taxes. We have also taken note of your comments on our in-room amenities and have shared your feedback with the relevant departments for their review.

Once again, thank you for sharing your review. We look forward to having you with us once more.

Best Regards,
KC Sim
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2017 via mobile

I travel very often for work and never I had the chance to stop at any Carlton Hotel. Four nights in Singapore. Good location. Breathy. Nice staff. Perfect cleaning. Proper prices. Little confused but rich breakfast. I will for sure book here next time. Nice!

Date of stay: April 2017
Trip type: Travelled on business
Thank feddyitaly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore, responded to this reviewResponded 3 May 2017

Dear Federico S,

Thank you for taking time to share your feedback with us on TripAdvisor. It is our pleasure to host you during your stay in Singapore and we are pleased to know that you found our location accessible, appreciated the team’s hospitality and the cleanliness of our rooms. Thank you again for your kind words and we look forward to welcoming you back when your travel plans next brings you back to Singapore.

Best Regards,
KC Sim
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews