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All reviews orchard road carousel restaurant mini bar ion orchard the club lounge shopping district coffee machine excellent location premier room buffet breakfast central location early check minibar mrt isetan concierge doorman
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Reviewed 26 April 2017

The location is great, plenty of shops, restaurants and malls around.
The downside is the shabby room which made me feel like travelling back to the 90s.
The carpet looked filthy and worn out.
I got a room with the view of a multi-storey car park, so couldn't really open the curtains as there's virtually no privacy.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank stavrosting
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 9 May 2017

Dear zacting,

Thank you for your feedback with us and allowing us the chance to improve on our service.

I am pleased to know that the opportune location of the hotel was convenient for you. However, I regret that your stay with us has fallen short of your expectations. Please be assured that we will definitely take your comments and concerns on board for future improvements.

Thank you for choosing our hotel and we hope to have another chance to take care of you again.


Kind Regards
Patrick Fiat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

We stayed only for one night for the coldplay concert. Singapore is packed and so does the hotel. We checked in late but surprisingly the hotel gave us a presidential suite despite our reservation was only for deluxe room. The room is so big with one huge bedroom and masive bathroom. Its even has a jacuzzi in it. Completed with living room, dining room, kitchennett and study room. The staff are very helpfull and they responded quickly when i asked for the directions to the ion mal without getting wet. They provide me with an umbrella. Anyway the location is near ion mal orchard you just have to go across the street via tunnel. Didnt get the chance to try the breakfast at the famous carrousel but we did order room service which taste not so bad with a big portion.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank anggi_tarra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2017 via mobile

With an upgrade to Royal Club prior to our stay (at no extra cost) you could not want for more. Options to eat breakfast in dining room or in lounge exceptional service in both. Afternoon tea & cocktail hour also available for guests of Royal Club. A great location, close to public transport or even better walking distance to Orchard Rd - a shopaholics delight.

Date of stay: February 2017
Trip type: Travelled with friends
Thank lilmisssplendid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 9 May 2017

Dear lilmisssplendid,

Greetings from Royal Plaza on Scotts!

Thank you for taking the time to share your review with us. We're over the moon that you had a lovely stay and hope to welcome you back to our hotel again soon.

Kind Regards
Patrick Fiat

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Reviewed 22 April 2017 via mobile

Stayed 2 nights here in a club room, room was pretty small but very clean. Access the the club lounge brought interaction with very friendly staff. Selections of food for the breakfast was underwhelming. The hotel itself needs to change the carpet in the corridors because it's very uneven to walk on and the A/C is set to freezing everywhere. Really not what I expected from a hotel of this class. Won't be back again.

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank Ronan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 9 May 2017

Dear Ronan S,

Thank you for taking the time to share your feedback with us.

I apologise for the less than rewarding experience you had at our hotel. Please note that we have menus on rotation and we refresh the menu every few months.

We appreciate your feedback and will be using them to continue improving our guests’ experience.

Thank you again for your feedback and we hope to hear from you soon!

Kind Regards
Patrick Fiat

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Reviewed 22 April 2017

I thought I would never return given the decline of this hotel over the many years I had stayed there. I only stayed as it was a group work booking but I noticed significant improvements in staff and a return of the small things that make a difference - e.g., a change room for when collecting stored luggage before going to the airport.

There is still the crazy restaurant situation whereby it is so crowded from non-hotel guests it can be challenging.

The main attraction is the superb memory and service from Sayd on the front door. He is brilliant and a welcoming sight. Please give him a big salary increase!

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Wingz64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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