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Reviewed 15 July 2016

Great service and amazing attitude at the reception desk. I arrived not just early, I arrived super early, 6AM. So, instead of charging an extra day at full rate, the reception staff offered me to pay just about 100 dollars on top of the booking to get the upgrade and take a better room, which was immediately available. Great option and, of course, I gladly accepted and was happy I did after all.
As for everything rest, no wow effect, rather normal, rather expected. Small, clean, equipped room. It was good to have a Nespresso machine in the room. Absence of music TV channels sucks. Wifi in the room was sometime troublesome.
Would I come back? I'd definitely consider as one of the options.

Room tip: Rooms above 23rd have coffee machines.
Date of stay: July 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank bellaganger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 28 July 2016

Dear bellaganger,

Thank you for sharing this review with us on TripAdvisor. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly and professional and service that we are committed to deliver.

We also appreciate your time in sharing these comments and if we may invite you to write to us at gcc.sin@panpacific.com, we would very much like to find out more about how we can improve our services and facilities.

Thank you and we hope to hear from you soon.

Best Regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016 via mobile

I vsited Singapore a number of times. So far more in hotels closed by orchard road.

PP is located nearby the marina, surrounded by a shopping mall and a strip mall where you can find a lot of international food courts. Definetly different from other hotels:
Service: check in - I haf to wait for 10 min, however the team apologized for the waiting time.
Rooms: high quality, the entrance doors look old used. Ask for a room on the higher level.
Bar: cool, stylish
Concierge: knows quiet a number of good restaurants
Breakfast: huge variety of different styles
In a nutshell, thumbs up!

Date of stay: July 2016
Trip type: Travelled on business
1  Thank Flounder_65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 28 July 2016

Dear Flounder_65,

Thank you for choosing to stay with us and we are delighted that you had an overall positive stay and that our convenient location in Marina Bay and within walking distance of three major shopping malls, enhanced your experience.

We look forward to welcoming you back, perhaps for a longer stay to visit our other award-winning restaurants and bar.

Best Regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016

We arrived around noon and there was no delay in getting a room. That was nice. The young lady who checked us in asked a gentleman something in another language that we could not understand and he told her to charge our card for the entire 4 night stay rather than just a deposit. I guess we looked like criminals. I was offended but didn't say a word. Then she asked him something else and he said "No they don't get breakfast". We had reserved a king plus room to include breakfast, with panoramic view (floor to ceiling window). I had to argue with him about the breakfast and finally asked him if he'd like to see the confirmation on my computer. He acquiesced. The female desk clerk offered to upgrade us to a view of the marina for $30 more per night. Nothing was mentioned about the upgrade not having the panoramic view. The "upgrade" was a small corner room with a half window, see pix. Called the desk and told them we wanted our original room. They moved us to a panoramic city view room and deducted the upgrade charge. It was fairly clean, the bed was comfortable and the room stayed very cool. The elevators are a little slow at times, but we never waited more than 5 minutes or so for one. They do not cool the area outside the rooms so it is very hot waiting for the elevator. Do not, I repeat, do NOT eat at the little cafe on the lobby floor toward the left rear of that floor. I ordered a salad and the dressing tasted old. My stomach was a little upset and gurgled the rest of the day. They have a bakery display case there as well. I ordered a vanilla eclair to take back to the room. That was the most disgusting thing I have ever tasted. It was filled with some kind of brownish-yellowish stuff that looked and tasted repulsive. Don't order the eclairs either. Yuk! This hotel was close to 3 shopping malls and just around the corner from the MRT (underground rail system). So if you're looking for convenience, Pan Pacific is a pretty good place to stay, but find somewhere else to stay. Oh, and be sure to check the small print when you book. That beautiful pool in the pictures on their home page is all torn up and just a big mess. You won't be swimming at Pan Pacific for quite a while. They will shuffle you across the street to the Mandarin to swim. Not good. All in all we've stayed at MUCH nicer hotels at $300 US dollars per night. This one is worn and outdated. We won't stay here again.

Room tip: End rooms, eg.: 209, 219, 229 are small and cramped.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank 1hairleft
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 20 July 2016

Dear 1hairleft,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

We believe in creating positive and memorable hotel experiences for all our guests and are very sorry to hear of your less-than-satisfactory check-in experience and dining experience at Pacific Marketplace. We take your feedback very seriously and have shared them with the relevant departments to look into it.

Once again, we would like to apologise for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 14 July 2016

The hotel is efficiently and professionally run but, and this is probably reflective of the prevailing business culture in Singapore, it lacks warmth and a genuine human touch. Compared to most other countries in the region, I always find the service industry in SIngapore to be mechanical and not very welcoming. Having said that, the rooms are nice, the restaurants are decent and the hotel's location is good.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank hvr68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 20 July 2016

Dear hvr68,

Thank you for sharing your review with us. While we are glad that you found the room to be nice and location good, we are also sorry to hear that you felt that our service was lacking, we are always looking for ways to further enhance our guests’ experience, and if we may invite you to write to us at gcc.sin@panpacific.com, we would very much like to find out more about how we can improve our services.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 13 July 2016 via mobile

I am in pan pacific singapore for some business for my company as I have never come across a five star hotel with a very helpful hotel housekeeping staff she was so helpful as she saw me checking in my room and she asked me any otherthing that I need as she can help me to get it but just too bad I can't remember her name something like axxxx I happen to stay at 13 floor on june 2016 as I walk in the is so clear and not a miss of anything that five star hotel should have just like to say thanks to your hotel housekeeping staff that make stay a happy one that I will never forget and I am sure I will be back to stay with pan pacific singapore again soon good jobs housekeeping.

Date of stay: June 2016
Trip type: Travelled on business
Thank 96686114d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 20 July 2016

Dear 96686114d,

Thank you for taking your time to write this generous review of us. As we strive to create memorable hotel experiences for our guests, we are heartened to hear that our housekeeping associate managed to exceed your expectations with her professionalism, attentiveness and helpfulness.

We will be sure to pass on your kind words to the team and we look forward to welcoming you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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