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Reviewed 14 June 2018 via mobile

As part of the Singapore stop over we stayed at Furama City Centre for one night. The customer service and breakfast were excellent. Our room was in need of a refresh but clean and adequate for our needs. We were also able to use the shower in the gym area prior to leaving the hotel for an overnight flight.

Stayed: April 2018, travelled as a couple
Thank Kpcrothers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 18 June 2018

Dear Kpcrothers,

Thank you for sharing your experience with us.

We regret for the inconvenience caused. As our valued guest, your feedback is important as we strive to improve each and every day. We have relayed your feedback to the team for a review. However, we would like to inform you that the deluxe room has recently been refurbished - you might like to opt for that room category during your next stay. On a lighter note, we are glad that the excellent customer service and breakfast left a positive impression on you and that the room was clean with amenities that met your needs.


Once again, thank you for feedback and we look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

We decided on this hotel because the wife stayed here nearly 30 years ago and had a wonderful stay. Obviously re-decorated and modernised in that time but non the less still an excellent hotel. No sooner had the airport shuttle bus stopped at the entrance and two concierges appeared and took our bags to the excellent reception where the staff were polite and very helpful. Booked in and our bags were taken straight to our room. The room, on the 17th floor, was not huge but we had sufficient space for our needs. It was spotlessly clean and pleasantly decorated. The was a fridge but the mini bar prices were ridiculous. Strange that there wasn't a power point in the bathroom for razors or the hair dryer.
The breakfasts were as good and extensive as we have ever seen, the choice is enormous. Even one morning when we arrived some 20 minutes before it closed there was still a full choice to chose from, not what some reviews have reported.
The swimming pool is located on the 5th floor is fine but there are no changing rooms but is in need of a bit of TLC. For example the waterfall effect at one end, was a bit dilapidated, only parts of it were working and it was quite rusty. Being open air on the 5th floor also meant if the wind was blowing it could be quite cold when getting out of the pool.
On the same floor along with the gym is a laundry room. There is no mention of this anywhere in the hotel's publicity, they obviously want you to use their very expensive laundry service.
Earlier I commented on the concierges being extremely helpful, well on our departure they excelled themselves. We were going to return to the airport by the shuttle, but apparently they only do the return if they are dropping off at that hotel or are in the area at that time. Pre booking a taxi can be expensive and we were running out of Singapore dollars so were going to go by the MTR but they said that shouldn't be necessary. What cash do you have they asked? So we told them X Singapore dollars and Y US dollars left over from Cambodia, still short of a normal taxi fare. Low and behold just a couple of minutes later a taxi arrived, that taxi is for you sir, madame, have a safe journey. Amazing.
There could not be a better location for a hotel either. Only a moments walk to the main road and there are stops for all the main bus routes. 100 meters and you are at a MTR station. Five minutes walk to the left of the hotel and you will arrive at Clarke's Quay ( expensive tourist trap but worth a visit ). Five minutes walk to the right and you are in the center of China Town. A ten minute walk and you will be by the bay with The Merlion. What more could you ask for?

Room Tip: Perhaps ask for a room away from the elevators but they aren't particularly noisy
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ChrisandMick60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 18 June 2018

Dear ChrisandMick60,

Greetings from Furama City Centre and thank you for sharing your experience with us.

It was a delight to know that you have had an exceptional experience during your recent stay with the clean rooms, extensive breakfast options and helpful staff who were able to leave you with a memorable impression.

Unfortunately, it is not all rainbows and unicorns - however, we will definitely take note of those areas that you have feedback, and look into improving them so as to further enhance all guests experience with us. Yes, the booking of taxi requires a booking fee, and when it is peak period, it might run a little more expensive. We would suggest that if you are not rushing for time or traveling light, you might like to take train which takes approximately 40 minutes from the hotel. If not, you may like to let the concierge know ahead of time that you are looking at taking a taxi so that they can prepare to hail one for you by the time you are down at the concierge.

Once again, thank you for choosing Furama City Centre and we look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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Reviewed 13 June 2018

Stayed in this hotel for 6 days very convenient located in Chinatown.
The check-in process was swift but a hectic organization behind the desk,..
The room (1220) is quite spacious, clean, but needs an uplift. The view from the room is not really nice (building site of new high rise)
Bathroom has a bath and separate shower with all the amenities needed.
Good laundry service
Breakfast is not up to standard! A few examples, too many eggs prepared in advance which are cold and on a plate. Bread, croissants and pain au chocolate are dry, taste really awful.
Nearest MRT Chinatown Exit D

  • Stayed: June 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Erwin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 14 June 2018

Dear Erwin H,

Thank you for sharing your experience.

While it was a delight to hear that the checkin was swift, room was spacious and clean and that the laundry service was good, we regret that there were other aspects that fell short on your expectations.

As our valued guest, your feedback is essential to us as we strive to improve each and every day. We have relayed the highlighted issues to our team who will be doing a follow up after a review. Going forward, we will be sure to do a food tasting to ensure the quality, and perhaps, if you would like a fresh hot egg, our staff will be happy to make you a new one! During your next visit, you might like to opt for a Deluxe room which has been recently refurbished. However, please rest assure we will take a look at the issues and work on improving them.

Once again, thank you for taking the time to share your experience with us and we look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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Reviewed 12 June 2018 via mobile

I booked an executive room at this hotel to celebrate my husband's lunar Birthday. Wrote to hotel in advance to request for Marina Bay View room. Check in was fast and they offered a room with breathtaking view! Room is spacious and clean. Hotel is well located and I love that it sheltered all the way from mrt as well as shopping centre. Staffs are friendly and helpful. I also love that kids are allowed to spend time in executive lounge where some hotels might not allowed to. There's one guy served us very well when we're in the lounge for evening cocktails (on 09/06/18) unfortunately I didn't manage to get his name. BUT!! Something that I didn't expected is that they gave my husband a very nice decorated surprise cake!! What a thoughtful gesture ~

Stayed: June 2018, travelled with family
Thank Iyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 13 June 2018

Dear Iyong,

Greetings from Furama City Centre and thank you for sharing your experience with us.

It was a delight to know that you have enjoyed the fast checkin, the spacious and clean room with breathtaking view, and accessible hotel location with public transportation just within vicinity! No worries on missing out the staff's name, we will do a check and i am sure the staff will be greatly encouraged by your kind compliment.

Once again, happy belated birthday to your husband and we look forward to spending more birthdays with you both!

Warmest Regards,
The Furama Team

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Reviewed 12 June 2018 via mobile

First time in Singapore and Furama City Centre is the best hotel you could choose. Clean, helpful staff, laundry, taxi rank opposite large shopping centre and 500 meters to MTR. We would definitely stay here again.

Stayed: June 2018, travelled as a couple
Thank DOris612013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 13 June 2018

Dear DOris612013,

Greetings from Furama City Centre and thank you for sharing your experience with us.

We are happy to hear that we are the best hotel you could get here - it is definitely a booster to make our guests' experience impeccable. It was a delight to know that the accessible hotel location, helpful staff and clean surroundings helped in making your journey with us a better one.

Once again, thank you for choosing Furama City Centre and we certainly look forward to your next visit with us!

Warmest Regards,
The Furama Team

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