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Furama City Centre
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Reviews (2 794)
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1 218
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All reviewstiffany restaurantpeople's parkclarke quaychinatown pointchinatown mrtthe executive loungeclose to china townsingapore flyerbusiness triphotel restaurantfew minutes walkdeluxe roomcomfortable stayan upgradebuffet breakfastshort staymarina bay
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23 - 28 of 2 794 reviews
Reviewed 13 May 2018 via mobile

I stayed here for couple nights and the last night I got someone who came in my room with KEY !!! How ridiculous was that!!! And I couldn’t sleep after!!! Hotel staff just said sorry and acted like none of my business, but will tell manager about that ! They claimed it’s housekeeping! Hello? At 3am???

Stayed: November 2017, travelled solo
Thank Wu V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 4 weeks ago

Dear Wu V,

Thank you for sharing your experience with us.

As our valued guest, your feedback is important to us as we strive to improve each and every day. It was unfortunate that such incident happened at the hotel - we place huge emphasis on providing all guests the essential comfort and convenience during their stay and it is indeed a rare incident that we have come across. Since the feedback was dated back in November 2017, could you please reach us at citycentre@furama.com for us to obtain more information so that we can run a check, and provide you with an explanation.

Such incidences should not happen at the hotel, and we deeply regret for the inconvenience caused.

Once again, thank you for taking the time to write us a feedback and we hope to hear from you.

Regards,
The Furama Team

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Reviewed 10 May 2018 via mobile

Everything about this hotel made me want to stay an extra 2 days. The staff made sure that my stay was exceptional! Attended the happy hour and the extra touches of comfort was shown in everything that was served. We loved staying here!

Stayed: May 2018, travelled with family
2  Thank dssr4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 11 May 2018

Dear dssr4,

Hello from Furama City Centre and thank you for sharing your experience with us.

It was a delight to know that the service rendered, and the Happy Hour at the Lobby Lounge made your trip especially memorable.

Once again, thank you for choosing Furama City Centre and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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Reviewed 8 May 2018 via mobile

Stayed here July 17 and parents in Nov 17. Excellent location close to a couple of train stations and very clise to Clarke Quay *(5 min walk). Nice clean hotel only had breakfast there which was also good. Buddha tooth relic temple no more than 10 min walk and pkenty of nearby shops/ malls to go to.
Hotel decor is nice. Customer service is excellent. Parents celebrated milestone birthday and team went out of their way to accommodate including free upgrade, cake and VIP room access. Recommended.
Thank you Ariane, Saori, Ina, Joy & Anna the Guest Services Team.

Stayed: November 2017, travelled with family
2  Thank Gandoek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 9 May 2018

Dear Gandoek,

Greetings from Furama City Centre and thank you for sharing your experience with us.

We are thrilled that you have had the opportunity to explore our neighbourhood, Chinatown with attractions just within a close proximity walk away from the hotel. Also, the accessible hotel location with public transportation just within a 5 minutes walk away allowed you to travel around the sunny island with little issues. We will be relaying your appreciation to the aforementioned staff and i am sure it will make their day! Happy Birthday to your parents once again - it was a pleasure for us to have celebrated another mark of milestone in their lives.

Once again, thank you for choosing Furama City Centre and we look forward to celebrating more birthdays with your family!

Warmest Regards,
The Furama Team

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Reviewed 7 May 2018

We have just had the pleasure of celebrating Peters 70th Birthday in Singapore, staying at Furama City Centre. We have stayed here before & were not disappointed with our stay this time either. The staff went out of their way to help Peter celebrate, by arriving at our room with a Birthday Cake, & even had a staff member sing Happy Birthday.
They took photos & made the day even more special.
We would recommend this hotel to anyone thinking of staying there. They go above & beyond to make your stay special
Thankyou to all the staff.
Kinds Regards

Stayed: April 2018, travelled as a couple
1  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 8 May 2018

Dear Anne W,

Greetings from Furama City Centre and thank you for sharing your feedback with us.

Firstly, Happy Birthday to Mr Peters! We are extremely honored to have our guests celebrate their special occasion with us. It was a delight that the staff who went the extra mile were able to leave both you and Mr Peters a memorable impression.

Once again, thank you for choosing Furama City Centre and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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Reviewed 7 May 2018

The hotel is located nearby to the Chinatown MRT Station,it can be easily reached within the walking distance. The Executive Hotel Room was well kept.Besides that, the hotel room has provided a handy smartphone for hotel guests to discover Singapore. Overall, it is a excellent hotel to be recommended.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank clhuitheng91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded 8 May 2018

Dear clhuitheng91,

Greetings from Furama City Centre and thank you for sharing your feedback with us.

It was a delight to know that you have enjoyed the strategic hotel location with the train stations within a 5 minutes walk away. We are glad that the room was well maintained and it ensured a comfortable stay. We are glad that the Handy phone with unlimited data and free IDD calls to select countries was able to connect you back with your family and also to help navigate your way around the city.

Once again, thank you for choosing Furama City Centre and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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