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Ben K

Wonderful service by Benson

5.0 of 5 bubblesReviewed 27 Jul 2024via mobile
Excellent service rendered by Benson who was attending to us at Landing site.He is able to accede to our request and always very pro active which show dedication towards his job.Its been a while I have seen such level of professionalism and deserve recognition for excellent service.
Date of stay: July 2024
Room Tip: Insufficient parking space.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this review
Responded 29 Jul 2024
Dear Ben K,

Thank you for your kind words. We're delighted to know that you had a positive dining experience at The Landing Point.

We appreciate your support and look forward to welcoming you back to The Fullerton Bay Hotel Singapore soon!

Yours sincerely,
Gino Tan
Country General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5 570)
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Traveller rating
4 835
537
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All reviews la brasserie high tea clifford pier lantern bar gin parlour hi tea birthday celebration light show rooftop pool service staff beautiful hotel luxury hotel tyson savouries mbs refillable jacuzzi
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94 - 99 of 5 570 reviews
Reviewed 26 July 2024

A wonderful stay with a lovely room and fabulous view … but it was the amazing staff who made the biggest impression … especially Ms Diana (professional helpful and friendly) who seemed to be everywhere, all the time, making sure everything was perfect and everyone was happy). A perfect stay. Thank you.1

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Elaine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this reviewResponded 29 July 2024

Dear elainehM4314CV,

Thank you for your glowing review! We're thrilled you enjoyed your stay and the lovely room with its fabulous view. Your kind words about Ms. Diana's exceptional service mean a lot to us. We’re glad she made your stay perfect. We look forward to welcoming you back to The Fullerton Bay Hotel Singapore soon!

Yours sincerely,
Gino Tan
Country General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

Outstanding stay at the FBH! All staff members we encountered were focused on making our stay perfect and they all paid attention to detail. In particular, Mr. Habib at check-in, Ms Diana and the staff at La Brasserie and of course Ganes and Lee at the front door. They and their colleagues made for a most enjoyable stay. The afternoon tea was very enjoyable as well. Many thanks for helping to celebrate my wife's birthday.
We look forward to ur next stay!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this reviewResponded 29 July 2024

Dear V3973Akdc,

Thank you for your wonderful review! We're delighted to hear you had an outstanding stay and that our team, including Mr. Habib, Ms. Diana, Ganes, and Lee, made your experience memorable. We’re thrilled you enjoyed the afternoon tea and your wife's birthday celebration. Thank you for choosing The Fullerton Bay Hotel Singapore for such a special occasion. Wishing her a very happy birthday!

We look forward to welcoming you back.

Yours sincerely,
Gino Tan
Country General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

The view was stunning, of course and the beverage we ordered was great. But wehad a minor issue when we ordered our beverage and Ally helped us and dealt with it. She was very kind and professional. :) Thank you for her great service and lovely smile!

Date of stay: June 2024
Trip type: Travelled with friends
Thank Mobile31190515029
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this reviewResponded 29 July 2024

Dear Mobile 31190515029,

Thank you for your kind words and for highlighting Ally’s exceptional service. We're delighted you enjoyed the stunning view and your beverage. We apologize for the minor issue and are pleased Ally could resolve it professionally. Your feedback motivates us to continue delivering outstanding service. We look forward to welcoming you back soon!

Yours sincerely,
Gino Tan
Country General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024 via mobile

Very nice place to network with colleagues and friends. Especially, People in bar was so kind and nice. Thanks to Ally, we can enjoy the time in lantern bar. She recommended my favorite cocktails and served nicely. I want to go here again because of people and nice view.

Date of stay: July 2024
Trip type: Travelled on business
Thank Jacob K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this reviewResponded 29 July 2024

Dear Jacob K,

Thank you for your kind words. We're thrilled to know that you had a great evening chilling at Lantern rooftop bar.

We appreciate your support and can't wait to welcome you back to The Fullerton Bay Hotel Singapore again!

Yours sincerely,
Gino Tan
Country General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

Everything was good. Especially Ally’s serve was really good. I had a awesome time here :) we ordered korean wings and wagyu burrger. Food was good too.
If i come to singafore, i will come again the lantern bar. Thanks for good serving and everything!

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Cruiser48994083914
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gino Tan , General Manager at The Fullerton Bay Hotel Singapore, responded to this reviewResponded 26 July 2024

Dear Cruiser48994083914,

Thank you for sharing your positive dining experience!

We value your endorsement and look forward to welcoming you back to The Fullerton Bay Hotel Singapore.

Yours sincerely,
Gino Tan
Country General Manager



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