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Eyekaytoo
Leverkusen, Germany
The Interconti here has become a trusted base for me when in Jakarta.
5.0 of 5 bubblesReviewed 01 May 2016
This was my third trip to the Hotel Intercontinental in Jakarta and it was just as good as the previous ones. The high standards of guest services have been well preserved. My room was quite dark but adequate for the couple of nights I stayed in it. I liked the free WiFi and the fact that there was plenty of free bottled water available in the room. I love the luxury of having my shoes polished for free.

Breakfast is always a special treat at the Interconti. All the staff are ultra-friendly and polite. The choice of food from the international style buffet is fantastic including a lovely choice of fresh tropical fruit.

This time I noticed that the hotel seems to be very popular with Japanese businessmen. As I was here on business I really appreciated the proximity to my company's offices in the next high rise building which you can access by a short underground passageway from the hotel. No doubt I will be back.
Date of stay: April 2016
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Reviewed 1 May 2016

I recently stayed at the InterContinental in Jakarta with my family and we were very impressed. The hotel had immaculate facilities and the staff were accommodating and friendly. Our room included free breakfast for two people at the buffet. The food was lovely with a large variety. It is a very safe hotel with lots of security on all entrances. Our room was clean and the bed was massive! The restaurant staff were very friendly but were a little pushy as you could tell they wanted us to stay at the hotel for longer. It was in a great location and it was easy to access the shops in the MidPlaza. The salon does not wash hair which we thought was a little strange but there is a hair salon in the MidPlaza that was very good.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank indigocoulson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded 2 May 2016

Dear indigocoulson,

Thank you for choosing to stay at InterContinental Jakarta MidPlaza and we appreciate your review of our hotel.

We are glad to hear that you had a satisfying experience with us and that our hotel anticipated all of your needs. We really appreciate your compliments over our service, safety, room quality, food quality and facilities. Guest satisfactions are our main priority. We will ensure that our staff are made aware of your comments and their fine efforts will be acknowledged accordingly by the hotel.

We hope to have the pleasure of welcoming you back to our hotel in the near future.

Sincerely,
Customer Care
InterContinental Jakarta MidPlaza

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Reviewed 20 April 2016

The hotel is very modern and well maintained. Perfectly situated in the centre of Jakarta, very close to one of Jakarta's biggest shopping centre Grand Indonesia. Our room was great with amazing bed and clean and spacious bathroom. Swimming pool was great and usually quiet. Breakfast was amazing. The only complain we had was that drinks were a little bit overpriced even for a luxurious hotel in Jakarta. But as overall experience, we had a great stay at Intercontinental Jakarta.

Date of stay: April 2016
Trip type: Travelled as a couple
Thank tia91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded 22 April 2016

Dear tia91,

Thank you for choosing to stay at InterContinental Jakarta MidPlaza and we are delighted to hear that you appreciated our strategic inner-city location.

We are pleased to hear you enjoyed your stay with us. A positive guest experience regarding our room quality, food quality, and facility are something our staff takes great pride in, so we value your feedback.

Your comment regarding our pricing will be brought to the attention of our team for further evaluation.

We hope to have the pleasure of welcoming you back to our hotel in the near future.

Sincerely,
Customer Care
InterContinental Jakarta MidPlaza

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Reviewed 20 April 2016 via mobile

I was fortunate enough to stay in this fine hotel recently. Unbeknownst to me,my sister had told them that I would be staying there during my birthday and they took a lot of effort to make it very special, for which I am very grateful. Aside from this and taking a neutral view, I think it is a great place to stay. In a manic city like Jakarta you need somewhere comfortable to rest and this hotel certainly provides that. I really like the location- a very central position which means it is easy to get all over the city and there is always a Silverbird taxi waiting to take you where you need to go. A short walk will take you to the City Walk Sudirman mall which has lots of restaurants / Starbucks / a nice Japanese supermarket. The rooms are what I would call 'classic Intercontinental ' style -not that exciting design wise but so comfortable with everything you need and kept very well cleaned and maintained. The TV showed European football ( which was good as I stayed up late with jet lag) and the wifi was fast. All the staff members I encountered were very friendly and efficient. Having forgotten my swimming trunks, I never made it down to the pool but it looked particularly nice. I would not hesitate to make this my first choice on another visit to this exciting city.

Date of stay: April 2016
Trip type: Travelled solo
1  Thank johnpO9133WH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded 22 April 2016

Dear John P,

Thank you for choosing to stay at InterContinental Jakarta MidPlaza and we are delighted to hear that you appreciated our strategic inner-city location.

We are delighted that you found our service, location and facilities to your liking. It is our objective to go above & beyond and meet the expectations of our guests. Guest satisfactions are our main priority.

We hope to have the pleasure of welcoming you back to our hotel in the near future.

Sincerely,
Customer Care
InterContinental Jakarta MidPlaza

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Reviewed 17 April 2016 via mobile

A return visit to this hotel and looking for food on a Sunday noon. Dropped by the hotel restaurant Rasa and planning for a quick lunch. A pleasant surprise in terms of quality of food and value for money. The restaurant prepares this for Sunday as part of the stay package but they also welcome walk-in guests. Look for the "toy" bar for kids.

Date of stay: April 2016
Trip type: Travelled on business
Thank Alan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded 18 April 2016

Dear Alan K,

Thank you so much for your return visit and your review of our hotel.

We really appreciate your compliments over our food quality and kid’s corner at our Sunday Brunch at Rasa Restaurant. It is our objective to meet the expectations of our guests and it is always rewarding to hear the good feedback from our satisfied guest.

We hope to welcome you again in your next visit.

Sincerely,
Customer Care
InterContinental Jakarta MidPlaza

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Reviewed 11 April 2016

Hotel Is conveniently located and while the rooms are probably slightly old fashioned the beds are very comfy however it is the staff who go above and beyond that make the place worth returning to. Two instances
1) Room service came round to do early evening check on toiletries etc and asked if there was anything else I needed. Cheekily, I replied, " Chocolate!" . So ten minutes later room service returned with some handmade chocolates and a smile!
2) In the restaurant my guest had misread the ShabuShabu on the buffet as tempura- no problem as 5 minutes later some tempura turned up - specially made just so as not to disappoint the guest.
Everyone was charming and going above and beyond. Well done.

Date of stay: April 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Rhona C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConJakarta, Customer Care at AYANA Midplaza JAKARTA, responded to this reviewResponded 13 April 2016

Dear Rhona C,

Thank you for your visit to our hotel during your recent trip.

We are delighted that you found our service, location and beds to your liking. Your compliments regarding our room service and restaurant team are also greatly appreciated. We will ensure that they are made aware of your comments and their fine efforts will be acknowledged accordingly by the hotel.

It is our objective to meet the expectations of our guests and it is always rewarding to hear the good feedback from our satisfied guest.

We hope to have the pleasure of welcoming you back to our hotel in the near future.

Sincerely,
Customer Care
InterContinental Jakarta MidPlaza

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