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All reviews open area platinum member hit miss food served at the restaurant st regis jokhang temple junior suite front desk staff convenience store quiet street hotel is located comfortable beds pleasure of staying three nights no idea western tourists western choices
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Reviewed 24 September 2018 via mobile

As an SPG member I thought I had a good handle on Sheraton standards...this hotel did not quite live up to those standards. First of all, the positives: the hotel has a good location; as an SPG member we were upgraded to what they called a junior suite (#1505); the king size bed was comfortable; the corner room on an upper floor had a partial peek-a-boo view of the Potala Palace; the bathroom was large and looked to be recently refurbished; the hotel has an elevator which is a necessity at nearly 4,000 meters.

Now for the downside: the floor in the room was made out of some engineered product that is supposed to look like wood flooring but looks like plastic. The strips have large 1/4 inch gaps between them as if they were improperly installed. Strangely these gaps are in whole sections of the flooring but not the entire floor. When you walk on the floor it sounds like it is crunching/cracking. The windows are filthy and look like they are falling apart. The wifi is marginal. The breakfast selection is huge...if you are Chinese. The only real “hot” western offerings were cold tasteless bacon and cold eggs. It was a trial to make your coffee with the machine they provide....no brewed coffee. The juice was watered down.

We had several light dinners and wine at the hotel after long days of touring and they were OK. We ate inn the courtyard which was pleasant enough.

The front desk was helpful although it was sometimes difficult to find an English speaker. We were able to exchange USD at a decent rate at the front desk.

One final comment that was a minor visual distraction. For some reason there are six one foot diameter rubber hoses which look like temporary city water lines running the length of the front of the hotel. A plywood bridge has been built over them to allow access to the hotel. Not the type of picture that will likely make it into a promo photo.

I think I would try a different hotel if returning to Lhasa although it is acceptably average and as I said, has a good location.

Stayed: September 2018, travelled as a couple
Thank Travel_Pin_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyW1772, General Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded 25 September 2018

Dear Travel_Pin_Man,
Thank you very much for taking your time to address your disappointments during your recent stay with us; please rest assured that we are taking actions to rectify every point mentioned. It is our commitment to consistently deliver brand standard and to enhance the maintenance of this property. We are taking all your feedback wholeheartedly without any excuse and we hope to meet your expectations next time, if you decide to visit us again.
Sincerely
Jimmy W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

A standard Sheraton product and considered good quality accommodation in Lhasa at that price. Potala Palace is 3.4km away and Jokhang Temple is 1.1 km away.

Some of the toilet fittings need minor maintenance and replacements. The property has one restaurant for all your meals and the buffet prices are reasonable by local standard. However the food caters mainly to the local traveller clientele.

There is a shop inside the hotel run by external operator where you can get all the supplies you need in Lhasa and beyond at a reasonable price. The oxygen canister was ¥35 against hotel price of ¥70.

Given the price and location, I will stay here again next time I visit Lhasa.

Stayed: August 2018, travelled with friends
Thank emster2029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyW1772, General Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded 13 September 2018

Dear emster2029,
Thank you very much for taking time to provide us with your candid feedbacks, which we take as a call for immediate actions to improve overall service deliveries. We also truly appreciated your comments about our hotel location. We hope to have future opportunity to host you again with improvements that meet your expectations.
Sincerely
Jimmy W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile


The personnel at the front desk are very pleasant and helpful. Tea is offered on check in. The staff helps with luggage which is really appreciated in light of the altitude. There is an elevator.

It is the physical plant that needs help. The room is clean but floors feel dusty. The lighting makes no sense. The faucets are installed poorly and angled in places. The hard wood floors in our room had wide gaps between boards which gives a sense of sloppiness in putting it together. The walls are paper thin and I could hear the next door neighbor coughing and spitting throughout the night

The room itself is clean but nothing to rave over. Bed is hard. There is a feeling of dustiness about the place. The hallways are in desperate need of painting and the carpeting is really is grungy which unfortunately adds to the overall feeling of dinge. They should hang some of the brightly colored silk paintings to draw attention away from the floors and give it a little more color than brown and white. Cleaning items were left scattered throughout the hallways. Bathroom toiletries are not that great and the soap in the dispenser had a cross smell between pine sol and listerine.

Breakfast is passable- breads and a world war 2 issued toaster. They make fried eggs. There are more eastern options than western.

For $100 a night, you get what you pay for.

Stayed: September 2018, travelled as a couple
Thank Kristen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyW1772, General Manager at Four Points by Sheraton Lhasa, responded to this reviewResponded 13 September 2018

Dear Kristen B,
My sincere apologies for not meeting your expectations during your stay; there is no excuse for lack of delivery of the Four Points standard but immediate actions to rectify and improve. We also truly appreciated your comments about the front desk staff and room cleaness. It is our commitment to ensure we take your feedback as our course of correction.
We hope you grant us another chance if you decide to visit Lhasa again.
Sincerely,
Jimmy W

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Reviewed 20 August 2018 via mobile

Ken Liu the technician- came at midnite and 1 am , 2 nites in row ro repair safe- with a smile and so personable. A real asset to Sheraton. The 2nd nite he replaced it. Unbelievable service from Mr Liu. Becky at Front Desk with excellent english and willing to help with anything. Thank you For all your help, Becky. Having stayed at the Saint Regis one week prior, the Sheraton was much more enjoyable stay. The service was better, staff spoke much more English, and the food in the restaurant was fairly priced and delicious. We especially love the option of Mongolian Hot Pot option and outdoor barbeque at the buffet. Many food options, beer and soft drinks and beverages included. Even a lovely selection of desserts. All for about US$20. Much better food and fair prices than St Regis. Congratulations to the food and beverage manager that we met at the restaurant at the Sheraton. He was very attentive to all his staff as well as all the diners. I apologize that I forgot his name, but he had been transferred over there from the Saint Regis. Our room was large, modern and completely equipped. Would definitely look forward to coming back and staying at this hotel every time I come to lhasa

Stayed: July 2018
Thank BostonBostonGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

My 23 year old daughter and I spend three nights at this hotel in May. The location was perfect as we could walk to so many places including the Potala Palace, Jokhang Temple and Barkhor Street. The staff at the hotel was very accommodating. James, the hotel manager, spent time chatting with us about what to see and where to go. And, we seemed to arrive for dinner within minutes of the dining room closing a couple nights, yet they stayed open for us and cheerily attended to our needs. I highly recommend the hotel.

  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jan9855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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