As you can tell from the reviewers, there aren't many westerners that stay here. In fact, I think I was probably the only one at the time. And if there's any issue that you need resolving, communication may be a challenge. I gave it a 2* for service simply because there isn't much English spoken. I speak 2 words of Mandarin. Hello and thank you. Figure on paying by cash, because my credit cards didn't work. But if you're willing to wing it, this hotel is in a terrific location, is well priced and entirely comfortable. I would stay here again.