We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$215
US$183
HolidayInn.com
View Deal
  • Free Wifi
  • Pool
US$158
US$132
CrownePlaza.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$148/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$148
US$126
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Savings alert! 19% below average rates

The price you found is 19% lower than this hotel's average rate of US$156/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Cordis, Hong Kong(Hong Kong)
US$264
US$202
Cordis Official
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$226/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$117
US$102
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Savings alert! 18% below average rates

The price you found is 18% lower than this hotel's average rate of US$124/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

The Kowloon Hotel(Hong Kong)
US$184
US$136
Agoda.com
View Deal
  • Restaurant
  • Room Service
Savings alert! 19% below average rates

The price you found is 19% lower than this hotel's average rate of US$167/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$90
US$78
Agoda.com
View Deal
  • Free Wifi
  • Restaurant
Savings alert! 32% below average rates

The price you found is 32% lower than this hotel's average rate of US$114/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$283
US$254
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Royal View Hotel(Hong Kong)(Great Value!)
US$95
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$210
US$180
Priceline
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Reviews (3 164)
Filter reviews
3 164 results
Traveller rating
2 208
715
158
49
34
Traveller type
Time of year
LanguageAll languages
More languages
2 208
715
158
49
34
Show reviews that mention
All reviewstiffingrissinigrand club loungeharbour roadconvention centerconstruction noisebusiness hotelvictoria harborbusiness tripchinese restaurantharbor view roomexcellent hotelfour seasonsmtr stationhongghrenovation
Filter
Updating list...
51 - 56 of 3 164 reviews
Reviewed 28 June 2018

The experience from the moment I arrived to when I got my transfer back to the airport was first rate. Staff and facilities of the highest standard. The room was excellent with great view of the harbour.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank iaincummings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 29 June 2018

Dear iaincummings,

Thank you for choosing to stay at the Grand Hyatt Hong Kong and for posting such an awesome review.

It gives us great joy to learn that your stay began with a pleasant arrival experience. We are also very happy that our room with stunning view of the Victoria Harbour and the impeccable service from the team has continued to impress you.

Thank you for supporting us on TripAdvisor with this perfect rating and we would love the pleasure of welcoming you back in the very near future.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Warm welcomes, top notch service, superb facilities and a team that never stops making things better. Treat yourself to the club lounge when you book your room and enjoy sweeping views of the harbour, French champagne in the evenings and a winning team that brings it all together with aplomb!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank speedymatt_oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghhkmgnt, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 27 June 2018

Dear speedymatt_oz,

Thank you for choosing to stay with us recently and for taking the time to share your positive review.

It fills us with great joy to learn that you had an overall enjoyable stay with seamless service from the entire team, and that all our services and facilities have lived up to your expectations. We are also very glad that you loved the exclusive benefits and facilities offered to our Grand Club guests.

Thank you once again for your great compliments and we are eagerly looking forward to your next visit.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Stayed for 6 nights with family in 2 interconnecting harbour view rooms. From arrival to departure the service and nature of all the staff was outstanding. The rooms were immaculate, had amazing views and facilities and everything you could think of was provided. We upgraded to the club package for our stay so could use the club lounge on L30. Breakfast with a view, afternoon cocktails and canapés and amazing service in there every day. The assistant manager ( Scott ) looked after us incredibly well every time we went in - exceptional service . The kids loved the pool area and enjoyed the respite from the HK heat !! Will definitely go back.

Stayed: June 2018, travelled with family
Thank Trev_2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghhkmgnt, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 26 June 2018

Dear Trev_2810,

Thank you very much for taking the time to write this outstanding review about our hotel.

It is a great pleasure to hear that you and your family had such an enjoyable six night stay with us, enjoying the comforts of our luxurious rooms, the exceptional experience at Grand Club lounge, the relaxation pool and more importantly, the impeccable service provided by the team in particular Scott. We will certainly pass along your kind words to our team encouraging them to continue their passion to drive service excellence.

Thank you once again for your great compliments and we hope to have the privilege of welcoming you and your family back soon.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

Very good Grand Hotel with a good selection of restaurants (particularly if you’re into buffets - you’ve got two to choose from)
Service is flawless and rooms are to a very high standard.
If you want a seafront view you have to specifically ask for it and pay up slightly.
If there were 4.5 stars I’d have give this rating but on balance it was a very good and comfortable place to stay.

Stayed: June 2018, travelled on business
2  Thank Johann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 24 June 2018

Dear Johann F,

Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing the time to share your experience.

We are most pleased to know that you had an overall pleasant stay and our dining options have suited your preference.

Your great compliments on our room and the service provided by the team is much appreciated.

Thank you for supporting us on TripAdvisor with this 5-star rating and we would love the pleasure of welcoming you back in the very near future.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

First time I stayed at the Grand Hyatt in Hong Kong and was blown away! Seriously not just the best hotel in HK i've stayed in, but the best Hyatt hotel I've stayed in.

Seriously their staff should do training at other Hyatt properties.

Look forward to staying again next time.

GOOD
-Service is exceptional. Elizabeth provided me with the best checkin experience I've ever had....fast, efficient, friendly and well spoken, Staff elsewhere in the hotel are attentive, polite and ready to assist
-Was given a partial harbour view room and even with the waterfront land reclamation works going on I didn't hear a thing.
-Rooms have recently been renovated the style is very modern and clean
-Excellent Brunch offered at the Grill by the pool. I ended up booking late and was guaranteed a table, but at the last minute a table become free and were even willing to hold it for 40min whilst me and my party made our way back.

BAD
-Lobby and hallway design clashes with room design, obviously not as recently rennovated...but still spotless
-Lobby and main entrance is BUSY....guests always coming and going....cars and taxis picking up and dropping off....make sure you consider the delay if planning on heading out.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank EuroAsiaJetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 20 June 2018

Dear EuroAsiaJetter,

Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the extra time to share your experience.

We are most delighted to know that your stay began with a pleasant arrival experience by Elizabeth, and our services and facilities during the remainder of your stay has continued to fascinate you.

Thank you for your perfect rating and we are eagerly looking forward to receiving your continued support.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews