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Reviews (5 371)
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Reviewed 3 weeks ago

lovely spacious room, access to pool and spa facilities and a great deal on a room/massage combo. Assistant Manager Dennis Wong was especially helpful with everything from booking to check in. Thank you for another great stay.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you so much for sharing your stay review with us. Your kind words regarding the hotel facilities and our service team, particularly Dennis, are warmly received. Your positive feedback will act as encouragement for the staff to go that extra mile. Thank you again for your valuable comments.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The hotel is perfect for a lay over. We spent and day and a half here, the pool is nice, staff fantastic. The bathrooms are very run down lots of silicone patches everywhere, mould present, a large hole in the wall between the bathroom and bedroom was also present.

Stayed: June 2018
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for your email and thank you for staying with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We sincerely apologize for the inconvenience encountered with the issues in the bathroom. Rest assured that your preference for a quieter room has been taken note for better arrangement in the future.

We would be most honoured if we could once again be of service to you on your next visit. Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Despite being in a non smoking hotel the people in the next room were smoking and cigarette smoke was permeating through the door and the smell in our room was terrible. I contacted the concierge but to no avail. I found it quite difficult to breath and sleep was impossible. Very disappointing for a supposed highly rated hotel.

Stayed: June 2018, travelled with family
Thank Taar411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for your email and thank you for staying with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We sincerely apologize for the inconvenience you have encountered with the smell in your guestroom. We take this issue seriously. Would you please provide us with more details for our investigation? Also, rest assured that we have placed great priority on the point you raised, and that our team has taken the necessary action to avoid the same issue happens again.

We would be most honoured if we could once again be of service to you on your next visit. Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed at the Regal for one night. I was very impressed. It is only a short undercover stroll direct from the airport. You actually take your trolley from the arrivals hall direct to the hotel. The reverse applies when departing. Could not be any easier.
It is an understated hotel that has everything that a 5 star hotel has.
The executive club was great with fantastic service and the limited food that was on offer was all that one needs. I would definitely recommend this hotel to anyone that is transiting though Hong Kong or needs to be close to the airport.

Stayed: June 2018, travelled on business
Thank brian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you so much for the amazing review! It's fantastic that we have your continuous support. We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed in this hotel during our trip to Hong Kong. Found it extremely convenient as it is at a walking distance from the airport. Also, the connectivity of the hotel is very good to all the places. They have their own shuttle service to nearby places to hangout. Front office manager - Dennis was also exceptionally supportive and guided us through out our stay. Over all a very good experience.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank mathurpraful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you so much for sharing your stay review with us. Your kind words regarding the hotel location and our service team, particularly Dennis, are warmly received. Your positive feedback will act as encouragement for the staff to go that extra mile. Thank you again for your valuable comments.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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