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All reviews sheung wan free mini bar boutique hotel bedroom apartment walking distance nespresso machine business trip small kitchen macau ferry dim sum handy phone free breakfast free calls would stay here again two blocks location is great minute walk
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Reviewed 26 June 2018 via mobile

We stayed in the one bedroom executive suite which was a good size by HK standards. The complimentary drinks in the fridge and courtesy mobile phone were nice touches. The sliding bathroom door in both our rooms doesn't close fully so the hotel's solution was to install a blind which I suppose is the cheapest way to rectify a design fault.

The small buffet breakfast is decent and they are cafes around the area if you want something else. There are also cooked food stalls at the nearby Sheung Wan wet market in the evening.

It's 2 minutes walk from the MTR or you can walk along Queen's road central and shop your way to Central. Fans of Jenny's cookies would be pleased to know that their outlet is just a short walk away.

Stayed: June 2018, travelled with friends
Thank Rita Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 June 2018

Thank you for taking the time to write this review. We welcome feedback such as yours as they indicate the area where we can further improve. Please rest assured that we will continue in our improvement efforts to provide excellent service and products to our guests.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

I only stayed for a day but I really liked the room condition. All of the staffs were generous and kind.
When I was staying there I asked some ice from the housekeeping. When I requested it I didn't know that guests should buy ice from outside. But the staff provided me some ice which was very generous. This hotel was clean and the wifi was quick enough to use my phone. I recommend this place :)

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lachinata62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 June 2018

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

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Reviewed 12 June 2018 via mobile

Great hotel with such a friendly staff. Close to Central and all the action. You can walk to Star Ferry, Macau Ferry and Mid-Level. Very short walk to MRT. Good restaurants a few steps away. Nice rooms with coffee maker, microwave and beautiful bathroom. Even a free mobile phone for your visit.

Stayed: June 2018, travelled with friends
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 14 June 2018

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

The check in was quick and easy.
Breakfast is just average. If you go late(within the breakfast hours), everything is almost over.
Kitchenette is not fully equipped. A kitchenette should at-least have a knife, fork and some bowls which were missing. On my request, they sent me a huge knife which can be used to cut other things apart from fruits!
The housekeeping guys didn’t vacuum the room even once whilst I was in the room.

The place isnt stroller friendly. Although the staff is v helpful to help u with the stroller but it just gets annoying to get it up the steps!

Stayed: June 2018, travelled with family
Thank Kiran_THS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 14 June 2018

Thank you for taking the time to write this review. We welcome feedback such as yours as they indicate the area where we can further improve. I have reminded our Housekeeping department to be more meticulous in their work while cleaning the room to prevent a similar incident from happening again.Please rest assured that we will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

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Reviewed 2 June 2018

Outstanding big modern room apartment, big bathtub. Big plasma, The staff extraordinary, help us to upgrade room. Very close to a small Dumpling restaurant, but OMG extraordinary food Location location! Close to MTR. Strong recommended!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank fernanda708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 3 June 2018

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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