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Reviewed 31 March 2016

My two daughters and I stayed at the Raffles for 5 nights in March, and it was fantastic. The hotel is perfectly situated for sightseeing -- Forbidden City, Tienamen Square, Wangfujing street are all just a block or two away. The rooms were very hot, through no fault of the hotel -- heating in old buildings is still government-regulated. Georgina and her staff provided us with a cooling fan, then switched rooms for us when it was still too hot. She was very helpful and our new room was great. The lounge was a real treat, Sage deserves a shout-out for his hospitality. We were at the hotel a lot because my daughter was not feeling well, and often made afternoon tea or night time happy hour into lunch or dinner so it was well worth the price of admission. It wasn't just the hotel that was nice, it was the staff that made us feel so welcome. Sometimes hotels cater mostly to business professionals, but I always felt welcome with my 10 and 13 year old. Thank you Raffles Beijing.

Room Tip: The old building rooms are more stately than the newer, back building rooms.
  • Stayed: March 2016, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Deb4707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 1 April 2016

Dear Deb4707,

Many thanks for having taken the time to share your encouraging feedback about your stay at Raffles Beijing with the tripadvisor.com community.

We really appreciate your kind words about our hotel and I am also very happy to hear that your experience with our colleagues was memorable, in particular Georgina and Sage who were thrilled to be singled out by you. Accolades such as yours add so much joy and motivation to our service spirit; The team is very intuitive and work hard to ensure a personal service is delivered to every guest.

Thank you once again for your strong recommendation of our hotel and we look forward to welcoming you back soon.

Warm regards,
Christian Sack – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2016

A totally satisfying experience in an excellent hotel! Hotel staff were friendly, cooperative and highly efficient. Food and beverage services were of the highest standard and the range of items was more than satisfactory. The hotel is very conveniently located to many significant tourism sites and to shopping and business locations. I would have no hesitation in staying at this excellent hotel again in the future.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
1  Thank Rudi-Roodenrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 1 April 2016

Dear Rudi-Roodenrys,

Thank you for the recent review of Raffles Beijing Hotel. I truly appreciate that you rated us as “excellent hotel” and all the splendid and positive aspects of your stay.

Here at Raffles, every colleague strives to provide personalized and individual service; I am glad we have succeeded to make that same impression on you.

We look very much forward to welcome you back at the oasis in Beijing.

Warm regards,
Christian Sack – General Manager

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Reviewed 30 March 2016

Similar to a chapter in a history book, this historic hotel is the best place to stay to make your trip to China complete. Staff embrace the brand culture and the setting they work at and everyone is very helpful. Make sure you visit John the "Spoonopedia" and wealth of information about the city and China overall. The concierge team is fantastic - Gavin, Coolio, Mason and Hank are just incredible. The food and service in the restaurant is 5 stars; make sure you experience the High Tea in Writers Bar like the old rulers.

Room Tip: Facing Chang An Avenue if you don't mind the noise. Try their Personality Suites for the best experience.
  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CCYDL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 31 March 2016

Dear CCYDL,

Thank you for the recent review of Raffles Beijing Hotel. I truly appreciate you calling us “A Gem of the big city”” and all the splendid and positive aspects of your stay in regards to the location and the charm of our property.

I truly appreciate your kind words about our hotel and about the “incredible” personal service you experienced with our colleagues, to name a few the concierge and front desk teams. Accolades such as yours add so much joy and motivation to our service spirit. John our Raffles Ambassador is indeed a book of knowledge and a great resource for anyone traveling to Beijing or any other city with a Raffles flag.

Thank you once again for your positive review and we look forward to hosting you again soon.

Warm regards,
Christian Sack – General Manager

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Reviewed 30 March 2016

I stayed there in March 2016.
Upon arriving at the hotel, there was a dedicated personnel who attended to us. In fact, all employees at the hotel lobby are very attentive and able to make small talks with us while they process our reservation. I must say it made the experience very welcoming.
Excellent location with major sights like the Forbidden City, Tiananmen Square and WanFuJing Street within walking distance, the hotel is also very near the train station which makes moving around Beijing a breeze.
The rooms are pretty warm due to the change in season.
I was told that it is because the central air-conditioning (cooling) system has not been powered up due to the local legislation.
However, the hotel managed to overcome that by sending in a cooler into the room. With very well appointed and spacious rooms, Raffles Beijing is a great hotel of choice for both family and business travelers.

Stayed: March 2016
Thank BlessedAloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 31 March 2016

Dear BlessedAloy,

Thank you for having taken the time to share the encouraging feedback about your recent stay with other fellow travelers! We are pleased to learn that you enjoyed the location of our hotel and that you were impressed with all our offerings, in particular with the charm of our property and we are delighted to know once again that the service provided at Raffles exceeded your expectations.

Thank you once again for your strong recommendation of our hotel and we look forward to welcoming you back soon.

Warm regards,
Christian Sack – General Manager

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Reviewed 28 March 2016

There are many hotels in Beijing, Many. So why choose Raffles. Its the staff and the experience that counts. Location is great, but its great from many hotels. Food is excellent, but its ok in other hotels as well.
Its just the staff and the added extras, the hellos at the door, the timely room service. The staff at meal times go beyond what is expected. You can tell they are well trained and most even love their jobs. Highly recommended, pay just a little more to stay at Raffles and you will be happy you did so.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 13 April 2016

Dear Richard D,

Many thanks for having taken the time to share the feedback about your stay at Raffles Beijing with the tripadvisor.com community. More importantly, we are grateful that you continue enjoying what truly defines Raffles, that is our colleagues and the way we deliver service.

Thank you once again for your positive review and we look forward to hosting you again soon at your second home in China
.
Warm regards,
Christian Sack – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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