This hotel will not satisfy your needs if you need a clean hotel with european breakfast. It was too difficult to communicate in english with the reception, the cleaning facilities were not so good and the breakfast was good if you are keen on eating chinese food.
Supposedly a 5-star resort, as I was told, it has not kept up with its name. The carpet in the room is old and dirty. The bed sheets and pillow cases are smelly. The bath towels are very old to the point they are no longer white, and they have lost the fluffiness. Our non-smoking floor is smoky in the hallway all the time. We had to put towels under the door sill to reduce the smell of smoke in the room. Breakfast buffet is limited in choices and most items run out pretty fast, including coffe and tea. We had to practically fight for food with other customers in the morning. The hotel is far from what I thought a resort should be.
As it is supposed to be 5 stars hotel, there is severe lack of equipments at the room.
Some of them: empty fridge, just a couple of water bottles, tea and a boiler. No international TV channels, free but very poor wifi connection (also considering China conditions), not a single plug at the room (I just unplugged the TV to be able to charge my phone)
Cleaning is also a pending subject, they just make the bed and supply more water bottles, but the dirty cups remain there...
In general the whole installation needs deep refurbishment.
The last but no least, price is high.
Large, clean room and a fine bathroom. TV had some international channels and there was wifi. The matrass was not comfortable to sit on for a longer time (watching TV or using laptop). Elevators were a bit small and slow for the number of floors and rooms. The buffet for lunch and dinner was below what I would expect for a hotel in this price range in China (luke-warm, pretty tasteless). The dinner on the second day was a bit better though.
Did not swim, but the pool looked ok.
booked kingbed room for one night.Feel a little cold in the room. Good choice if you go to ski at Nanshan next day. booked this room by Tripadvisor through HRS. But was told that my booking had not succeed. Checked and knew finally that HRS booked the room through e-long.
