My family (parents and brother) and I stayed at the Summit Wing for three nights between December 21-24, and this has been a truly fantastic experience--lovely, highly professional staff, a beautiful hotel with exquisite and spacious rooms, relaxing lounge with beautiful views of Beijing, delicious breakfast offerings, and a very convenient and centralized location. Any minor issues we encountered--forgetting our room card and needing help to reopen the room, swapping a coffee machine that wasn't working, requiring masks during the days that were more polluted--were all handled quickly, efficiently, and with a friendly smile. Genuine service makes all the difference!
We wanted to give a special shoutout to the lovely Summer Yu--Guest Relations Manager--who greeted us at the door and handled our check-in flawlessly and completely hassle-free, and made sure to brighten our day with a beautiful smile anytime we crossed paths during our stay, always checking to see if everything was going well and if there was anything she could do to make our stay even better.
Also, we appreciated the friendly professionalism of Chief Concierge Dirk Zhang who helped to recommend and book a wonderful restaurant in which to meet with visiting friends, and also helped to ensure we would get a table overlooking a window the next morning for breakfast.
Making our mornings extra sunny were Jacky, Peggy and Jessica from Grill 79, who were always attentive and beyond friendly. Food always tastes better when in good...My family (parents and brother) and I stayed at the Summit Wing for three nights between December 21-24, and this has been a truly fantastic experience--lovely, highly professional staff, a beautiful hotel with exquisite and spacious rooms, relaxing lounge with beautiful views of Beijing, delicious breakfast offerings, and a very convenient and centralized location. Any minor issues we encountered--forgetting our room card and needing help to reopen the room, swapping a coffee machine that wasn't working, requiring masks during the days that were more polluted--were all handled quickly, efficiently, and with a friendly smile. Genuine service makes all the difference!
We wanted to give a special shoutout to the lovely Summer Yu--Guest Relations Manager--who greeted us at the door and handled our check-in flawlessly and completely hassle-free, and made sure to brighten our day with a beautiful smile anytime we crossed paths during our stay, always checking to see if everything was going well and if there was anything she could do to make our stay even better.
Also, we appreciated the friendly professionalism of Chief Concierge Dirk Zhang who helped to recommend and book a wonderful restaurant in which to meet with visiting friends, and also helped to ensure we would get a table overlooking a window the next morning for breakfast.
Making our mornings extra sunny were Jacky, Peggy and Jessica from Grill 79, who were always attentive and beyond friendly. Food always tastes better when in good company, and the staff at Grill 79 are as good as they get!
If you are looking for a hotel with incredible staff and service, excellent location (convenient access underground to two subway lines), shopping (big winding underground mall and Ole supermarket), spacious rooms with elegant bathrooms (with a tub that's fantastic for a soak with the scented bath salts) and very nice views from very high up (we were on Level 74), then do treat yourself to an unforgettable stay at the Summit Wing! This was my brother's first time staying in a Shangri-La hotel, and I'm sure he will be benchmarking other luxury hotels against this one for years to come!
Thank you for making this the best holiday vacation!More
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