We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (255)
Filter reviews
255 results
Traveller rating
243
9
3
0
0
Traveller type
Time of year
LanguageAll languages
More languages
243
9
3
0
0
Show reviews that mention
All reviews joy city premier room amber lounge guest relations manager din tai fung the financial district exceptional hotel comfortable bed forbidden city lovely room f b hotel is located chinese restaurant luxury hotel shopping area stayed nights breakfast buffet
Filter
Updating list...
12 - 17 of 255 reviews
Reviewed 4 weeks ago

The building does not look impressive from the outside, but the world inside is 5*+. This is the most automated hotel I've ever stayed in. The room has many lighting options, lots of entertainment options on the TV, emergency masks in case of smoke, motion sensing lighting in the dorway and bathroom, a Nespresso machine, power curtains, an emergency call button in the bathroom AND, I think, a "Please wait" button in case someone rings the doorbell while you're doing your business. If that's not enough, the hotel robot can deliver things from the lobby to your room. Impressive, but that's not all. The great rain shower, large tub, silky soft sheets, pillow options and comfortable bed make the primary function heavenly. On top of that, and maybe the BEST part, was the professional staff ready to assist with any needs. A HUGE shout out to Jahida, who was engaging and so helpful with questions, directions, translations and any issues. Sending the robot to our room made my son's day! The high rating on TripAdvisor is well deserved. In my book, it's #1.

  • Stayed: October 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank blaze4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trip732090, General Manager at Pan Pacific Beijing, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you very much for sharing with us your great comment ''Impressive hotel - beautiful, automated, comfortable and Helpful !!'' I am so pleased to see that you enjoyed our ''automated'' hotel.
Then, I am so pride to read : '' On top of that, and maybe the BEST part, was the professional staff ready to assist with any needs''. I will pass your good comment to my outstanding team, they will be really grateful for your support. Also, thank you for your good comment concerning the room and the rooms amenities.
Looking forward to welcome you again soon !!
Sincerely yours,
Larry LV General Manager Pan Pacific Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I stayed here in September for 2 nights. Its a great hotel, huge room, very new, comfortable bed and a very pampering bathroom, bath tub and amenities. Really could not ask for more. I debated between this hotel and another with a location closer to the forbidden city, but went for the pan pacific because of the great reviews here. In hindsight i think the location here is not great, its just a bit too far from the center and because it is very difficult to get taxis in Beijing, this became an issue. I am not one for shopping so the huge malls all around didn't do it for me. Staff was very helpful, but English is an issue. I met the lovely Jahida only as I was checking out and her English (and French and Spanish!) is a real asset to the hotel. She was so helpful and accommodating. Overall this is a really fabulous hotel. Highly recommend.

Room Tip: CIty view is great.
  • Stayed: September 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Danifinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trip732090, General Manager at Pan Pacific Beijing, responded to this reviewResponded 4 weeks ago

Dear Danifinn,

Warmly greetings from Pan Pacific Beijing !

I am happy to read that Pan Pacific Beijing : ''Its a great hotel, huge room, very new and comfortable bed''. I will pass your good comment to Jahida, she will really appreciate your support. Then, I am delighted to read your nice comment concerning the good amenities we have in our room. Also thank you for your feedback concerning the English, we will improve it.

Looking forward to welcome you back soon !
Sincerely yours,
Larry LV
General Manager Pan Pacific Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

We had a fantastic experience here, great location and lovely spacious rooms and a very good buffet breakfast selection. What really made our stay was Jahida the concierge here. Without her we would have been lost! Went out of her way to give us lots of advice and was always available for us and we were able to interact on wechat. She is a real credit to this hotel. I also felt it was a great price for such a good quality of hotel. This is the place to stay in Beijing!

Stayed: October 2018
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trip732090, General Manager at Pan Pacific Beijing, responded to this reviewResponded 8 October 2018

Dear James B,

Thank you so much for your time ! I am so happy to read that you have an excellent stay with us. I am delighted to read we have ''a great location and lovely spacious rooms and a very good buffet breakfast selection''. Thank you for your nice comment to Jahida, I will pass your good comment to her. She will really appreciate your support. We do our best to give a memorable experience to our guest ! thank you very much for this nice review.
Looking forward to welcome you back soon !
Sincerely yours,
Larry LV General Manager Pan Pacific Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018

The Pan Pacific in Beijing was a pleasant surprise. Based on the TripAdvisor reviews we expected it to be nice, but it definitely exceeded our expectations. Most of all, the staff were unfailingly friendly and helpful - a very cheerful place. GREAT bed and shower, nice room and good location (which may not be immediately obvious, but once you get acclimated it is very easy to get around). And the rooftop terrace, with views of the Forbidden City, is terrific. Highly recommended.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank propaneKauai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trip732090, General Manager at Pan Pacific Beijing, responded to this reviewResponded 8 October 2018

Dear Valued Guest,

Warmly greetings from Pan Pacific Beijing !

I am happy to read that the ''Pan Pacific in Beijing was a pleasant surprise''. I will pass your good comment to my team : ''staff were unfailingly friendly and helpful''. They will really appreciate your good feedback. Also thank you for your nice comment concerning the room and the rooftop terrace with views of the Forbidden City. Thank you for your HIGHLY RECOMMENDATION !
Sincerely yours,
Larry LV
General Manager Pan Pacific Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018 via mobile

Stayed during National Day holidays. Really nice and spacey rooms; many little things in room confirm this is Five Star accomodation. Good walking distance from Forbidden City. Quite crowded on streets during holidays that was not surprise. Beautiful weather made walks enjoyful. Recommend!

Stayed: October 2018, travelled with family
Thank JamppaT2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trip732090, General Manager at Pan Pacific Beijing, responded to this reviewResponded 5 October 2018

Dear Valued Guest, Thank you very much for sharing with us your ''nice staying''!! I am so pleased to see that you enjoyed our hotel. I am so pride to read : ''many little things in room confirm this is Five Star accommodation'' .. Also, thank you for your recommendation. Looking forward to welcome you again soon !! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews