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CityBlue Creekside Hotel & Suites
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    Reviews (243)
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    All reviewscreek viewrooms are spaciousbusiness tripmombasa islandbusy roadindian dishesbusiness centerstayed dayspoolside barthe location is perfectbuffet breakfastthe general managerreception staffswimming poolwi fishort stayhalf board
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    11 - 16 of 243 reviews
    Reviewed 12 October 2017

    We only spent one night here in transit. The room was well set up including coffee/tea supplies. Bathroom was large with good hot water. Fantastic balcony overlooking the ocean across to Mombasa Island. What a view to wake up to in the morning! Pool looked great with lots of loungers though we didn't have time to use. Buffet breakfast was average. Lovely Arabic style decor throughout.

    • Stayed: September 2017, travelled as a couple
      • Location
      • Cleanliness
      • Service
    Thank banditoo
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Wanambisi, General Manager at CityBlue Creekside Hotel & Suites, responded to this reviewResponded 19 October 2017

    Dear Banditoo,

    Thank you for your objective review and how I wish you had stayed longer to experience the entire range of our facilities including the gym, swimming pool and beautiful grounds sea views by the pool bar.
    Our hotel rooms are indeed the best on this coast and we appreciate that you noticed and your positive feedback is valid. Thank you.

    Our commitment is to exceed guest expectations and anything short of this remains urgent work to do. Thank you

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 September 2017

    I enjoyed my brief stay at Creekside Hotel, amazing sea views from the rooms, spacious and well furnished rooms & amazing personnel. I liked the buffet breakfast too. Good eye appeal and tasty foods. Variety was good too Location is also perfect for business travel as it just right in town.

    • Stayed: August 2017, travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
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    Review collected in partnership with Best Western
    Thank beengugi
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Wanambisi, General Manager at CityBlue Creekside Hotel & Suites, responded to this reviewResponded 19 October 2017

    Dear Beengugi,

    We are glad that you enjoyed your stay with us and your candid review is much appreciated.

    As Creekside Hotel family we wish you well and we look forward to your next visit. Thank you

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 August 2017

    The rooms are spacious (at least the one I got), if you are lucky enough to get the sea view room that also faces the pool side, the experience is breathtaking.

    However, the access road is really bad, pool side service is pathetic, slow and waay too casual.

    Overall, its a nice place for a weekend of chilling and relaxing with friends

    Room Tip: First floor facing the pool side / sea view
    • Stayed: August 2017, travelled on business
      • Location
      • Sleep Quality
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    Thank Harrison M
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 9 August 2017

    Hotel design is very simple and authentic east african/colonial style (though it is not real historical i guess) with in-premises ground parking spaces, nicely designed garden between old and new buildings. Staff in reception are all extremely friendly and helpfull. Staff in restaurant are mixed between careless, robotic, non customer interested and few are just as friendly as minimum. Food in breakfast is medium taste at most. I had to change room middle of the night because A/C just stopped working in the first room after being "hot" then again the A/C in the new room felt half-filled of gas (half operational) which is dreadful in Mombasa heat those days. However, I had to give up trying to change room because although the only night shift staff at reception and the maintenance technician were both friendly but they don't seem to really understand what a proper air conditioner is. Bathrooms are spacious but very dull and some of them dark, they have sort of eighties style but clean and functional. Hotel is direct on the creek but what they don't tell you in descriptions is that it doesn't have sandy beach (only a narrow platform) nor you can swim there. Access road to hotel is almost destroyed by rains therefore difficult with each going out and in by car or taxi. There seem no plans to repair it by roads authority there. Overall the hotel could be easily brought to 4 star status by enhancing A/C, services and some staff training because as a building and location it is very good. I would say reason i reserve it the value for the money and being the only decent, international brand close to old town Mombasa island.

    Room Tip: Try to request room in new tower although i am not sure if it is any better than old tower rooms where i stayed
    • Stayed: August 2017, travelled solo
      • Location
      • Sleep Quality
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    Thank availablll
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 18 July 2017

    Had booked sea view rooms but were given courtyard view. Hot water was scarce, wifi very weak. Have heard of hotels not changing sheets, but here even the toilet was not cleaned. Breakfast was good. Overall not clean and seems understaffed. Hot water complaints were attended to a couple of hours late or not at all. TV channels missing were not attended to over a period of 4 nights.

    Room Tip: Sea view, if you can get it
    • Stayed: July 2017, travelled with family
      • Location
      • Rooms
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    2  Thank Arif P
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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