The location and facilities at this camp are absolutely stunning. When we first arrived seeing the view and our beautiful room really took our breath away. Additionally the Naboisho Conservancy is really beautiful and you can see so many animals from your balcony. Unfortunately the service was really quite dismal, so this coloured our whole experience,hence the 3 out of 5 rating. Despite the rating, I would say it is probably still worth a visit for the views and the rooms and perhaps we were just unlucky with the service.
Specific details of the poor service include:
- a full day meeting being booked at the little sitting area right near our bungalow (10m away) on the one full day we had to enjoy at the camp. Finally after lunch we asked reception to move them to the restaurant, we had to ask twice, but they were eventually moved, at which point two of the staff decided to pull up a chair there and have a loud 30 min conversation before I went and asked them to leave. We were in Tent 4, so worth clarifying if there are any functions planned in the nearby banda if you are given that room. It does have stunning views, so is a good one aside from that issue.
- On our last day there we were approached at 10am in the morning and asked to leave the room by 10:20am so they could clean for the next guests, even though no checkout time had been discussed previously.
- Given the difference in price we expected the food to be a step up from the already fabulous food at Basecamp Maasai Mara, but it was less good, with smaller portions and rather than substituting for dietary requirements they just removed the relevant parts of the meal making it even smaller. Service at meals was also variable.
Our guide was Manfred who was super knowledgeable and exceptionally good at 4WDing (which came in handy as we had a lot of rain at the start of our trip). He was just OK at spotting animals and wasn't always very communicative, but overall was good. He was also extremely patient at looking everywhere for leopards which we really wanted to see, although weren't lucky this trip.
- Official Description (provided by the hotel):
- Eagle View is set on a spectacular escarpment overlooking the Koiyaki River, in the Mara Naboisho Conservancy. Here guests experience exclusivity, privacy and abundant wildlife, while enjoying one of the best safari experiences in the Savannah. Eagle View is Silver Eco rated camp and recognized as one of the Top 25 best Eco Lodges in the World by National Geographic Traveler 2013. Marvel at the abundance of wildlife in Mara Naboisho Conservancy as you enjoy day or night game drives with our Maasai guides. The camp overlooks a natural waterhole where the unexpected interaction between the predators and their prey provides constant entertainment to our guests. ... more less
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