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Reviews (1 489)
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All reviewsnational parkgame parkclose to the airportgame reserveeagles restaurantpark viewwild animalsmombasa roadinternational airportan airport hotelbetween flightsnairobi trafficwilson airportgift shoprooms are niceshort staybusiness trip
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52 - 57 of 1 489 reviews
Reviewed 9 May 2018

Ole Sereni is a hotel that offers rooms with a view to the Nairobi National Park. Hotel inside is very nice, service and staff is kind and helpful, always smiling,
rooms are clean, however with small bathroom
view is amazing, it is worth to book a room with a view especially during dry season, as near the hotel there is a water so all animals are visiting the place to drink.
During the rainy season you will have less chances to see wild animals.

Room Tip: worth to book a room with a view especially during dry season,
  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Marta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl H, General Manager at Ole Sereni, responded to this reviewResponded 23 May 2018

Dear Marta K,

Thank you for taking the time to give us feedback on your recent stay.

I am pleased you were able to enjoy the ambience of Ole-Sereni hotel which means 'a place of tranquility'. We take pride in ensuring our guests expectations are always exceeded by delivering the best services whilst they enjoy the serene environment of the only City hotel by a Game Park.

We certainly look forward to welcoming you back in the near future.


Kind Regards,
Karl H.

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Reviewed 2 May 2018 via mobile

Highlight is the proximity to the park, the customer service and the Gym. All were excellent and was located in a way to avoid a lot of Nairobi traffic. Recommend just eating at the watering hole versus the steak joint as cheaper and better food.

Stayed: May 2018, travelled on business
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl H, General Manager at Ole Sereni, responded to this reviewResponded 7 May 2018

Dear Mike S,

We are pleased to receive your positive review about our hotel. Thank you for taking the time to share your stay experience with us. We always aim to exceed our guest’s expectations by delivering the best services and accommodation throughout your stay.

We certainly look forward to welcoming you back in the near future.

Kind Regards,
Karl H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

I recently stayed at Ole Sereni Hotel on a business trip and I must say the Hotel has greatly improved in terms of look and feel as well as service standards in the last one Year,coup de chapeau to the New GM and his team.This hotel is definitely great on first impression with an amazing view over the gamepark, fresh air and stunning relaxation and a good choice of places to eat all serving nice food. If you get a chance to visit please do not miss out Eagles Lounge and also recommended a park facing room....Thank you to the Front Office Manager Ms Audrey Sambu and her great team especially Yvonne who was at the desk when I checked in. Their attentiveness is impressive. The CSO Mr Ojwang' has a great sense of "I belong", he took his time to show us around the Hotel and in the Restaurant the Manager Anne was brillaint,recommended a great location to sit and we were not dissapointed an inch. Keep it up! I will be back more often....

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Fairman2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl H, General Manager at Ole Sereni, responded to this reviewResponded 7 May 2018

Dear Fairman2015,

Many thanks for your kind compliments which the staff were happy to receive. I am pleased to hear that your stay was made memorable at every turn with the facilities and services provided by our world class staff who take pride in leaving our guests with warm last impressions.

We certainly look forward to welcoming you back in the near future.


Kind Regards,
Karl H.

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Reviewed 1 May 2018

Everything good except the the displayed mini bar in the room should be concealed for benefits of others . Sfff%wwxgytitdsbzadrrjyfhdgkmfyhrgdfttfffhetrfdddcfgtgfueghjkllohsae447udfjgthsfgdrhferugu8ywqggfyigffvdghdgfjjklu

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank oabdille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl H, General Manager at Ole Sereni, responded to this reviewResponded 7 May 2018

Dear Oabdille,

Thank you for taking the time to share your stay experience with us. We take pride in delivering the best services to ensure our guests stay is memorable and appreciate your feedback on the minibar in the room which is being addressed.

We certainly look forward to welcoming you back in the near future.


Kind Regards,
Karl H.

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Reviewed 21 April 2018

The Ole Sereni is a lovely hotel quite close to Nairobi International Airport making it an ideal place for a stopover. The hotel sits on the edge of the National Park and game viewing is possible from some of the rooms and the restaurant. We stayed for two nights while waiting for our connecting flight to Mauritius. Staff were friendly and helpful and our room was small but adequate and clean. The hotel facilities are good including 3 restaurants. The Big Five serves breakfast which had a wide variety of selections and was very nice. We didn't eat in the steakhouse but did have a couple of meals in the Waterhole Snack Bar. Food was very good however service was very slow, waiting over 30 to 45 minutes at times for drinks and/or food. We were on holiday so it didn't really worry us but we noticed some business people complaining about the wait. We had a drink at the pool bar which was lovely and had a great view of the park. The only other criticism would be that if you wanted to use the gymnasium there was a US$40 fee to do so which we thought was a bit steep. Other than that we enjoyed our stay and would highly recommend this hotel.

Stayed: April 2018
Thank Felicity S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl H, General Manager at Ole Sereni, responded to this reviewResponded 7 May 2018

Dear Flick68,

Thank you for taking the time to share your stay experience with us. I am delighted to hear our prime location and hotel facilities met your expectations for the most part of your stay. I also appreciate you highlighting your issues with the service at Waterhole bar and the fee to use our Health Club facilities upon departure which is being looked into.

We certainly look forward to welcoming you back in the near future.


Kind Regards,
Karl H.

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