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Reviewed 3 October 2018

I Stayed here for 6 days and it was great exprience. its located in center of city and business area. the bed was very nice and and the room was clean but at the second day when we went back to hotel at mid day, our room was not yet cleaned. the breakfast was good and tasty and the waitress were friendly but too bad most of them dont speak english the bell boy either. i like staying here because its close to shopping area just in few minutes with taxi

Room Tip: i stayed at 7th floor no. 786, there was winter festival at the park and i could see very clear from my room.
  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank Rachma Alia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Stayed here for three nights beginning of September. The hotel is conveniently located in the business district and the City Hall. The rooms are are fairly small but clean and well kept. The hotel is on the upscale side of things, the restaurants and bars are all very expensive. As a result of this the atmosphere is very anonhmous and there is no "pulse" in the lobby, bars and resraurants. I would even say that the hotel is boring!

The breakfast buffet was nice with both western and asian cuisine.

A down side of the hotel location is the close proximity to the City Hall. There is often demonstrations/protests arrangwd outside the City Hall which results inall sorta of comotion. Furthermore, in the plaza outside the City Hall there is a small stage which is hosting small concerts. During my stay there were plenty of noise oitside my room quite late in the evening.

Stayed: September 2018, travelled on business
Thank Kristoffer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEPLAZACS, 제너럴 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this reviewResponded 4 October 2018

Dear Kristoffer A

Thank you very much for taking your time to share your comments and let us know your experience with us.

As you have mentioned, we are located right at the center of Seoul and directly connected to the subway station, so most of guests are fully satisfied with our perfect location. In addition, we are very pleased to hear that you are satisfied with our breakfast buffet’s variety menu.

However, I am most disturbed to learn that we were marked as an average hotel in your mind due to noise and expensive bar price. I deeply feel sorry for your unpleasant experience as we understand how much important to stay comfortable with pleasant conditions. I fully understand that the noise from the outside could be a downside of our perfect location. However, we are pleased to tell you that double pane window of rooms is currently installed. Furthermore, we will strive to look for the way to solve this inconvenience and to improve our guest experience.

If we have another opportunity to welcome you back, we would like to recommend you to experience our ‘Premier Suite’ is more spacious with different design on your next visit. Also, it has less noisy because it is located in opposite side of the city hall.

Lastly, regarding the price of restaurant and bar we are operating diverse promotion for Marriott Members and staying guests to improve our guest satisfaction. Please rest assured that your comment will be shared to the appropriate team to develop more benefits for our valued guests to indulge our exclusive dining experience.

Once again, I would like to highly appreciate your valuable comment. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Seoul.

Sincerely yours,


Young Cheol Kim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

I had mixed feelings about this hotel. I did like the service esspwcially the bell boys. Rooms are on the small side and decorated oddly, too big furniture to make the rooms even smaller. Gym is in the next building. Lots of noise from the concert part 50 meters away. Club lounge very crowded and they had to limit the access. Overall, would not stay again.

Stayed: September 2018
2  Thank Jori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEPLAZACS, 제너럴 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this reviewResponded 1 October 2018

Dear Jori J,

Thank you very much for taking your time to share your comments and let us know your experience with us.

First of all, as we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am most disturbed to learn that we had failed to take care of your stay more carefully. Please accept our sincere apology for your unsatisfactory experience due to our staff. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Second, THE PLAZA was extensively renovated to the ‘Luxury Boutique Hotel’ by internationally renowned Italian interior designer, Guido Ciompi. Unique patterns, sensory colors, and natural beauty have been perfectly harmonized for a truly exquisite effect. If we have another opportunity to welcome you back, we would like to recommend you and your family to experience our ‘Plaza Suite’ or ‘Residential Suite’ which is more spacious with different design on your next visit. Please rest assured that your experience will be shared to the appropriate team to take into consideration for the future renovation.

Third, we also noticed that you mentioned about location of the gym and swimming pool. The Plaza Fitness Club is overlooking the heart of downtown Seoul and it features a spacious gym, a naturally lit swimming pool, an aerobics studio, an indoor golf practice range and sauna facilities. However, we feel sorry for any inconvenience as it is located in our Annex. Although we could not change it right away, we will try to make it more comfortable and improve our guest's experience from guest point of view.

We have shared your warm advice with all our teams in an effort to review our service and to improve the guest experience from the guest point of view.

We sincerely look forward to welcoming you back very soon with our true level of warm hospitality.

Sincerely,


Youngcheol Kim
General Manager
THE PLAZA Seoul, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

Stay 2 nights in Deluxe with a superb location, nice staff and most convenience room.
I recommend to stay here as the hotel located connected with exit 6 of City Hall station (Line 1)

TIPS : if you have big suitcase, I advise to leave at exit 1 instead (It has an elevator that you no need to hold your suitcase over the steps!!!) and then cross the road, Hotel is located opposite at exit 1
Thank you Korean woman to take us out of that exit, very helpful ^^

Stayed: September 2018, travelled with friends
1  Thank imaNanPotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

The location of this hotel is in downtown Seoul. You are literally steps away from a palace and a subway station.
The rooms and facilities were very clean and the staff was friendly.
There are two reasons this hotel is getting 4 instead of 5 stars: 1) The curtain of the room was not really thick enough to keep out the street light and the light in our hall closet would not turn off. 2) The check-in experience was a bit odd. We did arrive at the hotel a bit early. I expected that the hotel would hold our bags, and we could really check-in later. However, they said we could go ahead and check-in. Then, they tried to give my partner and I a room with two twin beds despite us booking one king. We refused (of course - what kind of romantic weekend involves two twin beds?), and they did give us a king size. I don't know why we didn't start there. Just a bit odd.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank piaojiaxi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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