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All reviews congo river outdoor restaurant nice room worth the price nice place to be excellent location friendly atmosphere italian restaurant great selection very comfortable stay nice view european standards central africa gym brand wifi english
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Reviewed 5 April 2021

Stayed over the Easter weekend at the Radisson Brazzaville to chill out from work, the idea came from a friend which have stayed earlier there.
Well it’s in the middle of the city & gives you easy access to the center which on the other side don’t have much to offer.

Overall friendly check in, however very difficult with the English, if my girlfriend would not speak French I guess I had rough one.

The spa & pool area really nice, we stayed all days there. Gym look great but was no use to me.
Lunch at the Italian restaurant very good, homemade pasta to your liking & lovely fish dish with a poached, omg great combo, tiramisu was to die for, friendly service but again not much durable in English.

Dinner we had at the terrace restaurant a bit steak/grill orientated with great starters, Cesar salad was amazing so was the dish of the day, some ostrich Asian dish.
We only had ice cream for desert but must admit the cherry ices cream was rocking, service ok.

Breakfast on Sunday morning was really good, first of all a life band with good ainging(a bit slow for us) but still nice, than till 12noon time to enjoy,, great selection of healthy food which we loved, vegan bread dips which we would never have imagined, very tasty & we asked to purchase but was not possible.
Service was not as comfort, basically no one served us, staff looked annoyed to but maybe we came to the wrong time as we came 7am & they just open.

A great think was that all menus was in English available, helped me a lot.

Overall a good stay, nice room, great pools, amazing Food & friendly people overall.

Room tip: Overall a good stay, nice room, great pools, amazing Food & friendly people overall.
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
3  Thank smithmya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nastasia Borgolotto, Directeur général at Radisson Blu M'Bamou Palace Hotel, Brazzaville, responded to this reviewResponded 7 April 2021

Dear Smithmya,

Thank you for taking the time to send us your feedback regarding your recent visit to us.

I am very happy to read that you enjoyed your Easter stay with us!
I am equally pleased of your extremely positive feedback regarding our Italian restaurant, Il Taglio, not to mention your experience in the grill restaurant, Le Feu des Saveurs!
We have launched these two new menus few weeks ago and this is a great recompense to read that you like it!

On behalf of all the staff at Radisson Blu, I hope to have the pleasure of welcoming you back to our home very soon!

Best regards,
Marco G. Rabbia
General Manager
Radisson Blu M’Bamou Palace Hotel, Brazzaville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2021

Overall a average stay here Brazzaville.
Check in done in record time, 0 informarion on anything of the hotel or the surroundings provided neither left us time to asked for.

Hot water in the room took ages to come teach on the fifth floor.
Pool was nice, gym very well equipped. Staff overall friendly but not well organized specially in the dining areas during dinner.
The outdoor terrace restaurant nice place to be at however during our 3 days stay half of the menu was not availeble, we do understand it’s kind of a remote location but maybe to update the menu for the time being would be a option.

Breakfast overall was nice, but waiting time to be served here again took forever, the same place is during dinner open as Italian restaurant, food very tasty but also here again items of the menu wasn’t availeble to order.
Considering the location still the best place to be at but a bit a let down for 5 star Radisson Blu hotel.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank daisyalw56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nastasia Borgolotto, Directeur général at Radisson Blu M'Bamou Palace Hotel, Brazzaville, responded to this reviewResponded 15 March 2021

Dear daisyalw56,

Thank you for taking the time to send us your comments regarding your recent visit to us.

I am very glad to read that you enjoyed your stay with us, even if there are a few points which we need to fine tune.

Regarding your comment on the lack of information about the hotel when you arrived, it is true that the receptionist who received you should have better informed you regarding the services available in the hotel, and I apologies for this shortcoming.
I will discuss this with the Reception Manager so that he can take the necessary actions and better train the team.

Thank you for your great feedback with regards to our restaurants, but as you have very rightfully pointed out, we are indeed facing some issues with the sourcing of some food products these past few weeks, as we very much count on a number of imported items and the supply chain has been in turmoil with recent events. As you suggested, this weekend we updated our menus, and just today we have received confirmation that many of the missing items will arrive by mid-week. On a side note I would like to also let you know that since a few months we have a new management team in place, including a new Executive Chef and Restaurant Manager, and they will be focused on further improving our offering to guests and the entire restaurant experience.

On behalf of the entire team at Radisson Blu, I hope to have the pleasure of welcoming you back very soon!

Best regards,
Marco G. Rabbia
General Manager
Radisson Blu M’Bamou Palace Hotel, Brazzaville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

It’s a very good hotel but be aware if you let your clothes to wash. Never let brand news clothes on the washing service, they completely destroyed 3 clothes of mine, and they only give you the service money back.
The hotel is clean and room very comfortable.
Some room services will take time or will never come.
Even if they don’t speak English, the staff is very friendly.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank clmsaguiar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nastasia Borgolotto, Directeur général at Radisson Blu M'Bamou Palace Hotel, Brazzaville, responded to this reviewResponded 2 March 2021

Dear Clmsaguiar,

Thank you for taking the time to send us your comment about your recent visit to the Radisson Blu M'Bamou Palace Hotel, Brazzaville.

I take this opportunity to sincerely apologize for the unpleasant experience you had during your recent stay with us, and assure you that the necessary actions are being put in place to ensure this does not happen again in the future. In the meantime I am happy that prior to your departure you confirmed that the refund of your damaged articles was satisfactory, and that you accepted our compensation for this misadventure.

Concerning your comments about the Room Service, I had already identified this as a weakness and have, since a few months, put in place a completely new management team for the restaurants, with the objective of improving our culinary offering but also our service level.

Once again, on behalf of the entire Radisson Blu M’Bamou Palace Hotel team, I sincerely apologize for our shortcomings and trust you will visit us again during your next stay in Brazzaville, so that we will be able to show you our genuine hospitality.

Kind personal regards,

Marco G. Rabbia
General Manager
Radisson Blu M’Bamou Palace Hotel, Brazzaville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2021

Warm welcoming by Ray(luggage boy). Check in very slow, not much information shared about the hotel unless asked for it, wifi honestly a disaster don’t work for hours or just shortly, depends on the day. Breakfast honestly amazing considering the location being well traveled in Brazzaville.
Service at the pool, kind of not exhausting always had to get up to order food or drinks, not so great for a weekend gateway.
Dinner in outdoor restaurant food was nice and tasty, service again had to wait for ever to be asked or menu offered even. Had dinner at the Italian indoor outlet, a terrace would be nice to be honest, but service way better, nice welcoming & honestly the food, wow unexpectedly good, really authentic & same time different than what you usualy get.

Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank smithjack0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nastasia Borgolotto, Directeur général at Radisson Blu M'Bamou Palace Hotel, Brazzaville, responded to this reviewResponded 19 February 2021

Dear smithjack0,

Thank you very much for your awesome feedback !

I am very happy to read that you enjoyed your stay in our hotel.
I am also very happy that you liked our brand new italian restaurant. The Chef and restaurant manager will be happy to read your review.

Concerning your comment about the service, we are working on this point with the new management team. I hope you will see the difference when you will be back at the hotel.

On behalf of all Radisson Blu staff, we thank you for your trust and hope to see you again soon in our hotel.

Best regards,

Marco G. Rabbia
General Manager
Radisson Blu M'Bamou Palace Hotel, Brazzaville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2020 via mobile

We really got well surprised this time on our second visit. Very friendly welcome with a upgrade on checkin...awesome...!!!

Admitting living in the UAE being a bit spoiled by 5 star hotels but knowing where we travel even for work reasons we really was wowed this time.

The breakfast in 2018 was more a mess than anything else, looked ok but it was tasteless half wasn’t available, much happy this time, buffet with great options fresh daily changing donuts hanging on wall, love cheese selection, homemade muesli & a really tasty pancake cooked to order, lovely service by Davila which was so welcoming & even remembered our orders the following days.
Coffee selection was fantastic as well.

We met the chef(German fellow) very welcoming just arrived apparently explained breakfast just got re installed, well done job we can surely say.
We appreciated that the buffet spread was not in one area like in many places & we actually could always escape from being to close to others(we are much concerned with all the pandemic on going).
Rooms have been great as last time.

The outdoor restaurant could have a food change but sure gone happen soon too as per the team.

Knowing the Director there changed some time ago clearly shows a change in quality improvements & standards.

Will be back in March...keep it up Radission Blu.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank SvenI_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nastasia Borgolotto, Directeur général at Radisson Blu M'Bamou Palace Hotel, Brazzaville, responded to this reviewResponded 2 December 2020

Dear SvenI_12,

Thank you very much for your awesome feedback and we are very happy that, not only you noticed the changes, but more importantly that you enjoyed your stay ! This is what we believe genuine hospitality is all about.

As you have correctly noticed and mentioned in your review, a substantial part of the management team has changed, including the General Manager, the Executive Chef, and the Food & Beverage Manager, over the next few months we have planned to change a number of things, one of which will be to put a lot of focus on improving the overall guest experience.

We very much look forward to having you stay with us during your next visit to Brazzaville, and possibly having you share some more feedback.

Kind personal regards

Marco G. Rabbia
General Manager
Radisson Blu M'Bamou Palace Hotel, Brazzaville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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