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“Delicious pizzas, poor customer service”
Review of O'Poeta

O'Poeta
Ranked #2 of 135 Restaurants in Kinshasa
Cuisines: Pizza
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Reviewed 13 December 2020 via mobile

I often order from O'poeta Gombe as they usually have delicious pizzas and the delivery is relatively fast. However, this time, the service lacked a little. Although the delivery took longer than usual (over an hour), the highlight of this order was the lack of professionalism from customer service. The person over the phone was remarkably rude and arrogant. I did not have a great experience this time. Hopefully, they will improve their customer service.

Date of visit: December 2020
Thank jennyeR1312IV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 235 reviews

Reviewed 27 November 2020

I changed my mind today. O Poeta had a certain standard, in the past. I imagine today's pizza was cooked from frozen and lacking in tomato purrée and cheese. Salt and mixed herbs had been included as an after thought.
Although the room is air-conditioned, the waiting staff were content to have their own loud conversations, keeping the door open and so rendering the AC useless.
A man entered the restaurant and lit up a cigarette, the smoke of which soon spread around the room. He had no concern for the comfort of diners, nor did he order a meal or a drink. Although the staff didn't seem concerned, they did ask him to smoke outside when asked.
There are 2 O'Poetas in Kinshasa, coming from Gare Centrale, one just after the golf club and cemetery on the Boullevard 30 Juin - turn left and you'll come to it. The other is on the Bllvd 30 Juin just before Kintambo Magasin (The road changes it's name but it's the same road) entrance in the side street. They're both pretty similar. There is a comfortable and spacious outside area at both places. They both have a mock swimming pool outside with tables around, and they have an airconditioned very nice inside. They are both nicely screened from views of the outside, so you feel like you're not in Kinshasa.
I've been several times - but at those prices it can't be very often! On this occasion the prices were even higher - with a bottle of wine between $50 and $360!

Date of visit: November 2020
Thank Francis_Hannaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2020

the pizza are the best i lived in many countries but the o poeta pizza are among my top 5 pizza place in the world. i will just recommand that the use fresher ingredient as the mushroom used are from cane this will make the pizza reach another level

Date of visit: September 2020
    • Value
    • Service
    • Food
Thank 814lulas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2020 via mobile

The pizza was great (as per usual) but I thought I’d be adventurous and order garlic butter shrimp appetizer. When we requested bread (as it is no longer served to individual tables they brought us some to choose from a communal basket to pick with hands which is unsanitary in the era of Covid) I ended up having to take my partners rejected piece because he touched a piece he did not want and it wouldn’t be ethical to leave it. Additionally at our first table the waiter said there were no large bottles of water and when we moved and got a new waiter suddenly they appeared. We did not like the feeble attempt to upsell by saying items are unavailable.

Date of visit: September 2020
Thank Nicole I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2020

Talking about pizza in kinshasa means O'poeta Great.This Is the first place to recommend when visiting kinshasa

Date of visit: November 2019
Thank Tonymenak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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