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Reviewed 22 February 2020 via mobile

The two best options are the Pullman and the Kin Plaza. My three highlights were: a very spacious room, very professional check in staff and a pretty decent fitness area. Now the not so positive side: the breakfast staff was subpar and require more training! On two occasions I had to get my own coffee because there was no one around. It should be customary to ask the customer if they would like any coffee when they take their seat, but that never happended during my stay. Last, $50 for a buffet meal is too much unless you're serving prime rib and lobster which was not the case.

Date of stay: February 2020
Trip type: Travelled on business
Thank 387anthonyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinPlazaA, General Manager at Kin Plaza Arjaan by Rotana, responded to this reviewResponded 24 February 2020

Dear Mr. Anthony,

Thank you for having taken the time to complete our guest survey following your recent stay at Kin Plaza Arjaan by Rotana.

I am happy to read you were generally satisfied but concerned that you gave a lower rating for F&B Service and Food quality. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests.

We do hope that you will consider us again for your future accommodation needs.

Sincerely,

Philippe Queriaud,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

The hotel is allocated in the best Kinshasa area. Clean, kind and professional service, Excellent room.
Well furnished. Cool atmpsphere, nice to be close to a shopping centre where to buy what you need.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank danielagrazian0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinPlazaA, General Manager at Kin Plaza Arjaan by Rotana, responded to this reviewResponded 24 February 2020

Dear Danielagrazian0,

Thank you very much for staying at Kin Plaza Arjaan by Rotana and for completing our guest survey.

We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.

We hope you have the opportunity of staying with us at Kin Plaza Arjaan by Rotana in the near future.

Yours sincerely,

Philippe Queriaud,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2020

The rooms are very comfortable, very clean, the service was superb. Excellent location inside a shopping center with many stores and great restaurant. No complaints at all .
Highly recommend to make this property as your home away from home

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank sandir586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinPlazaA, General Manager at Kin Plaza Arjaan by Rotana, responded to this reviewResponded 18 February 2020

Dear Mr Sandi,

Thank you for having taken the time to complete our guest survey following your recent stay at Kin Plaza Arjaan by Rotana.

I was pleased to see we met your expectations and the team and I look forward to your return.

Kind regards,

Philippe Queriaud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020

Great location professional services employees are well trained and can speak English this is my third stay at this hotel and I sincerely recommend it. Great price - value. While you there enjoy the terrace!

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank sylvaincR8354UO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinPlazaA, General Manager at Kin Plaza Arjaan by Rotana, responded to this reviewResponded 18 February 2020

Dear Mr Sylvain,

Thank you very much for staying at Kin Plaza Arjaan by Rotana and for completing our guest survey.

We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.

We hope you have the opportunity of staying with us at Kin Plaza Arjaan by Rotana in the near future.

Yours sincerely,

Philippe Queriaud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2019

This was my first visit to the DRC, so my experience is limited. But I found the venue competently and efficiently run.
The general staff that I encountered were professional, efficient and friendly. The room was comfortable. All amenities that I required were available (inlc excellent WiFi).
One observation, though, is that there is very limited English entertainment available on the TV.
The buffet was adequate (though hot food wasn't kept warm enough though).
All in all a pleasant home away from home.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank venskitl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinPlazaA, General Manager at Kin Plaza Arjaan by Rotana, responded to this reviewResponded 9 January 2020

Dear Mrs. Venski, 



There is no better way to thank us than to qualify us as « home away from home ». 


Thank you for all your positive and helpful comments. 
We will be happy to improve. 



May we see you soon in Kin Plaza Arjaan by Rotana,

Philippe Queriaud, 

General Manager.

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