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Savings alert! 11% below average rates

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Reviews (694)
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All reviewsbogota airportfree shuttlean early flightel doradohour layoverfunky hotellong layovernext morningspent one nightcoffee makeran overnight staygreat bedempanadasnice showercomfortable roomfree breakfastfront desk staff
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Reviewed 2 April 2018 via mobile

Not sure where to begin. The water spout in the bathroom sprayed water all over the place. The rooms are not well insulated. The coffee machine didn’t work, which was awful for a 4:15 wake up. I asked for a wake up call and they called 5 minutes early. Would have been nice to get a couple of extra minutes. Then to top it all off - they offered to have breakfast for me to go, well they didn’t! The woman at the desk offered me a sandwich out of someone else’s to go bag. As a Starwood platinum guest, this stay was sooo disappointing.

Also, if you are wanting to catch their shuttle from the airport. You have to go back upstairs to find them. Would be nice if they explained that on the website!

Stayed: April 2018
Thank CMT60605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana R, Guest Relations Manager at Aloft Bogota Airport, responded to this reviewResponded 4 April 2018

Dear Guest
Thank you for sharing your experience at the Aloft Bogota Airport through the Guest Satisfaction Survey. We appreciate your feedback and we apologize for this inconvenience, we are going to escalate your complaint so we dont repeat this kind of situations in the future. Your feedback is integral to our ability to continue to improve our service.
Thank you again for your time!
Best Regards,
Viviana Rojas
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We had an early flight out of the Bogota airport and chose to stay at the Aloft to be close. We have stayed at several Aloft hotels and have found them to be very consistent with their offering. It was clean, comfortable and the staff was very welcoming. The hotel offers free shuttle service to and from the airport every 30 minutes. It has a restaurant, bar and nice lounge area to sit and relax. A great option for an overnight stay close to the airport.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank kwhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana R, Guest Relations Manager at Aloft Bogota Airport, responded to this reviewResponded 2 April 2018

Dear Guest
Thank you for sharing your experience at the Aloft Bogota Airport through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Best Regards,
Viviana Rojas
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

The staff is very very nice and gentle, nothing is to much to be asked. The room is beautiful and nice, very nice shower, extra large bed. It could not be better. The breakfast is awesome, everything what you could wish is there. I surely will return

Stayed: March 2018, travelled as a couple
Thank Mit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana R, Guest Relations Manager at Aloft Bogota Airport, responded to this reviewResponded 12 March 2018

Dear Guest

Thank you for sharing your experience at the Aloft Bogota Airport through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Best Regards,

Viviana Rojas
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

Very average on everything. This hotel used to be relatively new (approx. 5-6 years old now) but it was poorly executed and it shows. Average breakfast, average comfort, above average staff. There are newer and nicer hotels in the area for the same budget.

  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Romex-Romex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco L, General Manager at Aloft Bogota Airport, responded to this reviewResponded 26 February 2018

Dear Mr. Romex

Thank you for sharing your experience at the Aloft Bogota Airport through the Guest Satisfaction Survey and for taking the time to share your thoughts regarding this issues. We appreciate you bringing it to our attention. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time.

Best Regards,

Viviana Rojas
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

The Aloft concept appears to revolve around modern minimalist style at a reasonable price. While the Aloft, Bogota Airport does indeed offer loft-like style in a pleasant setting close to an eco-friendly office park, the hotel failed to meet my minimal expectations for comfort. Most notably, rooms were poorly ventilated and uncomfortably hot. Hotel staff informed us that the hotel did not have air conditioning, which is not considered necessary given Bogota’s moderate climate. Indeed, a good ventilation system might have been sufficient to maintain room comfort but the system in place was inadequate. Also, approximately half of the electrical outlets in the hotel did not work. Finally, the blinds in the room were broken. Unfortunately, this concept was poorly executed. Avoid the Aloft Bogota.

Stayed: February 2018, travelled with friends
Thank pauljC2587SB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego C, General Manager at Aloft Bogota Airport, responded to this reviewResponded 15 February 2018

Dear Guest

Thank you for sharing your experience at the Aloft Bogota Airport through the Guest Satisfaction Survey.
We appreciate your feedback and we apologize to hear that your experience was not as you expected. We are going to escalate your complaint. In this case we would like to know if it is possible more information about your room number or probably your reservacion numer. that way we can try to resolve some of the inconvinients.
Your feedback is integral to our ability to continue to improve our service.
Thank you again for your time.

Best Regards,

Viviana Rojas
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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